Saw Tom at your Hexham shop again on Monday morning to look at short Med cruises after dates for hotel stays from earlier searches and visit did not work out for us. Given excellent advice and options... Toon meer
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Lees wat reviewers zeggen
You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... Toon meer
Bedrijf heeft geantwoord
Booked our holiday through the Hexham branch and can't recommend Thomas highly enough. Over four or five visits and phone calls he sorted every fiddly bit of it; flights, transfers, rooms, currenc... Toon meer
Bedrijf heeft geantwoord
Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
44 Fore Street Town Centre, NE46 1LZ, Hexham, Verenigd Koninkrijk
- 01434 267658
4,9
Uitstekend
702 reviews
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Great team with lots of useful…
Great team with lots of useful knowledge about potential cost pressures for forthcoming holidays etc.
Will always use Hays in Hexham as nothing is too much trouble.
29 april 2026
Antwoord van Hays Travel - Hexham
Thank you for your kind words. We’re always here to help make your trips as smooth as possible. :)
Very friendly to us and our dog
Very friendly to us and our dog. Very efficient, explained clearly. And a cuppa!
22 april 2026
Antwoord van Hays Travel - Hexham
Thank you for your review Sheila. We're so glad you, and your dog, felt welcome! - Tom
Prompt service and a good price
21 april 2026
Antwoord van Hays Travel - Hexham
Thank you for your kind feedback :) Thanks - Tom
Friendly staff
Friendly staff
Helped me with insurance for holiday explained everything
Took insurance out with Hays
12 april 2026
Antwoord van Hays Travel - Hexham
We appreciate your kind review, happy we could get you your travel insurance sorted :) Thanks - Scarlett
Hays Hexham
Karen, was very helpful, and knowledgeable, about what we went in for. No pressure, looked at, and gave us lots of options, and in end probably came up with a better scenario, than we went in for
12 april 2026
Antwoord van Hays Travel - Hexham
Hi Mr Telfer, thank you for taking the time to write your review.
Was a pleasure getting you & Mrs Telfer fixed up, Berlin Christmas Markets look fab, sure you will both have a great time.
Thanks
Karen
Antwoord van Hays Travel - Hexham
Thank you for your kind words; it was lovely getting you booked up. Karen :)
Disappointing Cruise Booking
Booked a cruise & what started as very positive soon turned extremely negative as the original agent who we had dealt with (he was very helpful & knowledgeable) had left and it felt that no-one was willing or capable of progressing our booking (we needed transfers + hotels arranging for before & after our cruise). There were so many mistakes with our itinerary + poor customer service that we felt compelled to cancel our booking as we had completely lost faith in them. Very disappointed to do so as the cruise had been booked well in advance to celebrate a special occasion.
17 april 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Hexham
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations on this occasion. We strive to provide the best possible service at all times and are genuinely sorry you feel this has not been the case - Tom
Positive booking turned Negative
Having had a positive experience in booking an extended holiday over 14 months ago, when the original agent left, our experience turned to extremely negative resulting in cancellation of this long anticipated fabulous holiday we had planned. Luckily we arranged a similar holiday elsewhere with an alternative travel agent and with a huge cost saving!
26 maart 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Hexham
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations on this occasion. We strive to provide the best possible service at all times and are genuinely sorry you feel this has not been the case - Tom
Helpful and straightforward.
8 april 2026
Antwoord van Hays Travel - Hexham
Thank you for your great review :) Scarlett
Travel booking through face to face in store
Good face to face engagement over the desk. Clear and informative guidance on the destination and travel arrangements. Willingness to seek best price options. Sensitivity to the needs of the customer and a commitment to delivery inspires confidence.
8 april 2026
Antwoord van Hays Travel - Hexham
Thankyou for your kind words, it was a pleasure booking you :) - Joe
Highly recommended
Knowledgeable and attentive Travel Agent.
Really great service taking time to find a last minute holiday to suit us.
14 april 2026
Antwoord van Hays Travel - Hexham
Thank You for your kind review; was a pleasure getting you booked :) - Karen
Very helpful and informative
Very helpful and informative. Would definitely use them again
14 april 2026
Antwoord van Hays Travel - Hexham
Thank you for your lovely words ; we appreciate your feedback and cant wait to get you booked up again :) - Alisha
Karen was very helpful with booking our…
Karen was very helpful with booking our Cruise for next year. Very informative. Happy with the service given. Would recommend Hayes travel anytime.
5 april 2026
Antwoord van Hays Travel - Hexham
Thank you for your lovely review Sandra. Karen
Alisha was brilliant two parties…
Alisha was brilliant two parties booking cruises , it took a couple of hours . We even got a cup of coffee that was a first for us in a travel agent
10 april 2026
Antwoord van Hays Travel - Hexham
Thank you for your review. It was lovely to meet you all. Alisha :)
Very good service. All queries answered, a very pleasant and knowledgable member of staff reassured any doubts.
Very good service.
8 april 2026
Antwoord van Hays Travel - Hexham
Thank you for your lovely review Carole :) Scarlett
Antwoord van Hays Travel - Hexham
Thank you for your kind review :) - Tom
Dealt with Tom who I have dealt with in…
Dealt with Tom who I have dealt with in the past, excellent service and very calm
3 april 2026
Antwoord van Hays Travel - Hexham
Thank you for your great review. We appreciate you choosing to book with us again. Tom :)
Couldnt do enough to make sure we have…
Couldnt do enough to make sure we have everything for our journey. Very helpful .
29 maart 2026
Antwoord van Hays Travel - Hexham
Thank you for your kind words Corinne; we appreciate your feedback. Tom :)
Antwoord van Hays Travel - Hexham
Thank you for your lovely review Jill. Alisha :)
From a list to a holiday
I took a list of preferences in to the Hexham office and Karen produced a bespoke package visiting three Spanish cities most efficiently.
She had plenty of patience and was knowledgeable and helpful throughout.
10 maart 2026
Antwoord van Hays Travel - Hexham
Thank you for your kind words Barbara. It was great getting you booked up - Karen
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