Used Hays travel to book a northern lights experience with FredOlsen and was looked after by Libby(Elizabeth). She was very professional and double checked all our details and had an extremely helpful... Toon meer
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Lees wat reviewers zeggen
We have used the Houghton branch for a couple of years now and can’t fault the service we receive from Chloe. She remembers the way we like our way of travelling and always polite, a little diamond in... Toon meer
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Friendly and helpful staff who ensured I got the holiday I wanted at a reasonable price. I don't go on holiday very often, but I have always booked through Hays Travel in Houghton le spring and I hav... Toon meer
Bedrijf heeft geantwoord
Excellent experience atHays travel Houghton -le -Spring. Two older ladies not having booked package holiday for some time received brilliant help and support from Libby regarding our needs and “wish l... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
8 Mautland Street, DH4 4BH, Houghton, Verenigd Koninkrijk
- 0191 5120090
4,9
Uitstekend
833 reviews
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Excellent service
8 augustus 2026
Antwoord van Hays Travel - Houghton
Thank you for the review, i'm pleased Libby managed to get you booked up !! Thank you again Jill and the team
Antwoord van Hays Travel - Houghton
Thank you Alison it was my pleasure !! I hope you have an amazing holiday, Jill
Antwoord van Hays Travel - Houghton
Thank you for your lovely review Peter, im pleased we managed to get you booked up on what i'm sure will be a fabulous holiday!! thanks Jill and the team
They were very helpful from booking the…
They were very helpful from booking the holiday to the care and help we received after the holiday Cruise. Would not go anywhere else than Hays in Houghton Le Spring. Excellent Service
21 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you.
Kind Regards,
Libby
Good service
Libby booked the holiday we had identified and assured us she will stay in touch and assist with airline tickets if necessary
4 augustus 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback. It was a pleasure to help get your holiday booked up. I hope you have an amazing time away!
Kind Regards - Libby
Service was great the moment we stepped…
Service was great the moment we stepped through the door, Katie was very welcoming and provided us with all the information we required to make our decision on the holiday,
2 augustus 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback Mark,
It was a pleasure to help you in store and I can't wait to hear all about it when you are back!
Kind Regards,
Katie
Jill at Hays Houghton-le-Spring branch made…
Jill at the Hays Houghton branch made us welcome. She took our details and sorted our holiday quickly.
Our Euros were promptly sorted too.
30 juli 2026
Antwoord van Hays Travel - Houghton
Thank you Carol for the lovely review, it was a pleasure to see you branch. We all hope you have a fabulous holiday. Many thanks again Jill.
Friendly and Efficient Service from Katie
Went into the Houghton le Spring branch and we were greeted by the ever smiley Katie. We had in mind a holiday that we wanted to book but Katie helped us with the finer details. Nothing is ever too much for Katie who is friendly, efficient and knowledgeable. We also had a query about an existing booking which Katie is looking into for us.
28 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback Denise,
It was a pleasure to help you as always.
Kind Regards,
Katie
Staff very efficient
Staff very efficient, knowledgeable and friendly. Nice atmosphere in the office. Special shout out for Libby who processed our booking.
26 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for your wonderful feedback! It was a pleasure to help get you booked up and I hope you have a fantastic time away.
Kind Regards
Libby
Short break booki g
Service was quick and to the point no additional selling of products not required. Everything done and dusted in 30 mins.
25 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to help get your break all booked up. I hope you both have a fantastic time away.
Kind Regards
Chloe
Really friendly and helpful staff
Really friendly and helpful staff, assisted me really well and booing was really straightforward. A pleasure to go into the branch,
16 juli 2026
Antwoord van Hays Travel - Houghton
Thankyou for this kind Review Mark, It was a pleasure helping you get booked up!
Kind Regards, Jill.
The travel agent was really nice and…
The travel agent was really nice and helpful lovely staff booking was easy
15 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you.
Kind Regards,
Annalisa
Hays travel the experts
Every time we book with Hays Travel the consultants are always so patient and helpful.
22 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback Shaun,
It was a pleasure to help you as always.
Kind Regards,
Annalisa
We visited the Houghton branch and…
We visited the Houghton branch and Chloe was brilliant. She was patient with us whilst trying to find the best hotel for us. She had so much knowledge of different places and was able to find us the perfect holiday. She was friendly and professional. She checked various different options to get us the best price. Thank you, Chloe!
18 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely review! It was a pleasure to help get your next holiday all booked up. I hope you all have an amazing time away!
Many thanks - Chloe
Annalisa was terrific
Annalisa was terrific, I came in multiple times with varying queries and last minute changes. She found me a great deal and kept me upto date via emails and telephone calls throughout. I appreciate the hardwork behind the scenes to make it happen. I will definitely recommend and book again in the near future.
17 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback Sam,
It was a pleasure to help you!
Kind Regards,
Annalisa
Friendly staff and very helpful with…
Friendly staff and very helpful with our booking couldn’t get better service
16 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for the lovely review, we hope you both have an amazing holiday.
Many thanks
Katie
Excellent service went above and beyond…
Excellent service went above and beyond to find the holiday we eanted
7 juli 2026
Antwoord van Hays Travel - Houghton
Thank you so much for your lovely review, pleased we managed to get you booked up, have a fabulous holiday, Jill and the team
customer service absolutely bad would i…
customer service absolutely bad would i recommend you NEVER EVER
5 juli 2026
Antwoord van Hays Travel - Houghton
Sorry to hear you were unhappy with the service provided. I have tried to speak to you on numerous occasions but have been unable to have a conversation. If you would like to speak to me regarding your interaction please don't hesitate to get in touch, Jill @ Hays Travel Houghton
As usual,very friendly,helpful staff…
As usual,very friendly,helpful staff ,very relaxed atmosphere
10 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to see you both in store and to get your next holiday booked up!
Kind Regards - Chloe
Kate
Kate, at the Houghton Office, was very helpful. Listened carefully to our requests and found a holiday that met our requirements. She was calm , courteous and efficient.
2 juli 2026
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback. It was a pleasure to see you in store and to help get your next trip booked up. I'm sure you will have a fantastic time away!
Thanks
Katie
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