Katie in the Houghton Store was very aware of our requirements for a 2 night break in Milan departing NCL. The following day she presented a fabulous City Break to coincide with SAFC playing AC Milan.... Toon meer
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Used Hays travel to book a northern lights experience with FredOlsen and was looked after by Libby(Elizabeth). She was very professional and double checked all our details and had an extremely helpful... Toon meer
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We have used the Houghton branch for a couple of years now and can’t fault the service we receive from Chloe. She remembers the way we like our way of travelling and always polite, a little diamond in... Toon meer
Bedrijf heeft geantwoord
Excellent experience atHays travel Houghton -le -Spring. Two older ladies not having booked package holiday for some time received brilliant help and support from Libby regarding our needs and “wish l... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
8 Mautland Street, DH4 4BH, Houghton, Verenigd Koninkrijk
- 0191 5120090
4,9
Uitstekend
838 reviews
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Antwoord van Hays Travel - Houghton
Thank you Thank you so much for this lovely feedback.
Its always a pleasure to help with your holiday plans.
Thanks - Vicki
Lovely Staff
Very quick. Very efficient. Always professional. That's the best way to describe the staff. It's always nice to speak to them.
8 november 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback, It is always a pleasure to see you in store. I hope you have a great time away on your holiday.
Thanks - Chloe
Chloe was excellent as always
Chloe was excellent as always, she made my booking quickly and efficiently with her usual friendly manner
7 november 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback, It is always a pleasure to see you in store. I hope you have a great time away on your holiday.
Thanks - Chloe
Excellent customer service
As is the norm, Chloe was as helpful and efficient as always in dealing with my enquiries; providing information and booking my holiday of choice. Always courteous and pleasant and willing to oblige, as are the whole staff team at Houghton Hays. They are all a credit to the company.
1 november 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely review. It is always a pleasure to help get your next adventure booked up. I'm sure you will have an amazing time on this one!
Thanks - Chloe
Booked my cruise with Chloe who was…
Booked my cruise with Chloe who was absolutely fantastic. 5 stars is not enough for the assistance and advice I was given by her and the staff. Brilliant
24 oktober 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback! It is always a pleasure to see you in store and I hope you both have an amazing time on your cruise! Countdown is on!
Thanks - Chloe
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback! I hope you have a great time away on this one!
Thanks - Katie
The best staff and service
First class service , and advice from Chloe as usual , I won’t go to any other travel company except the Houghton Le Spring branch . All the staff are welcoming and knowledgeable.
20 oktober 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback, It is always a pleasure to see you in store. I hope you have a great time away on your holiday.
Thanks - Chloe
Friendly efficient staff
21 oktober 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback, It is always a pleasure to see you both in store. I hope you have a great time away on your holiday.
Thanks - Chloe
Antwoord van Hays Travel - Houghton
Thank you for the lovely review, we hope you have an amazing holiday. Many thanks Vicki.
Quick and easy booking
Quick and easy booking. Agent very knowledgeable and friendly. Wouldn't booking anywhere else.
4 oktober 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback. It was great to help you get your next holiday booked up, I hope you have a fab time!
Thanks - Chloe
Excellent customer service
14 oktober 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely review! It is always so nice to see you both in store and help get your next adventure booked up. I'm sure you will both have a fantastic time on this one!
Thanks - Chloe
Antwoord van Hays Travel - Houghton
Thank you for your lovely review, It was a pleasure to help you get booked up and I hope you enjoy your holiday.
Thanks - Annalisa
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you.
Kind Regards,
Katie
Straight forward
24 september 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you.
Kind Regards,
Katie
Very friendly and helpful reliable just…
Very friendly and helpful reliable just a all around great service would definitely recommend
19 september 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback David,
It was a pleasure to help you.
Kind Regards,
Katie
Staff always pleasant and very helpful
Staff always pleasant and very helpful. We usually go with a shortlist of places we would like to go but occasionally go for a suggestion we hadn't even considered. Your staff also do our online check-ins for us.
14 september 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback. It was great to help get you booked up. I hope you have a great time away.
Thanks - Annalisa
Antwoord van Hays Travel - Houghton
Thank you for this lovely feedback.
It was a pleasure to help with your holidays.
We look forward to seeing you again soon.
Kind Regards
Annalisa
Exceptional service
We asked Vicky, the manager, to find us a holiday for next year at our preferred hotel in Tenerife at which both of our young adult sons could celebrate their birthdays. As usual she came up trumps for us.
17 september 2025
Antwoord van Hays Travel - Houghton
Thank you for this lovely feedback.
Its a pleasure to help find your perfect holiday as I know how special these are for you.
I will always be here to help find holiday number 3 for next year.
Hope to see you all again soon.
Kind Regards
Vicki
Would never book anywhere else
We always book our holidays with Hays Houghton for the simple reason Vicky and her girls are the most helpful and friendly team you could wish to meet. The welcome on entering the premises is so warm and friendly. Keep up the good work girls xx
11 september 2025
Antwoord van Hays Travel - Houghton
Thank you for your lovely feedback Barbara - It is always great to see you in store. I hope you have a fab time away!
Thanks - Vicki
First holiday for 5 year old
We got great advice and great help in picking the best holiday for the little ones first holiday abroad 😀
11 september 2025
Antwoord van Hays Travel - Houghton
Thank you for you lovely review - It was a pleasure to help you get booked up - I hope you all have an amazing time on this one!
Thanks - Chloe
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