Hays Travel - Longton Reviews 

701
TrustScore 5 uit 5

4,9

Unit 55 Longton Exchange, ST3 2NS Longton, GB


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Beoordeeld met 5 van de 5 sterren

Absolutely wonderful no hassle stress free booking . They listen and work at getting you the holiday you want , at a very good price , wouldn’t book with anyone else the girls did an absolutely amazin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Chloe was very helpful and patient..especially as my husband had many stipulations. Eventually she found the perfect holiday for us . Our first sun holiday abroad in 9 years..so we're especially lo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We've used Hays Travel in Longton a few times now . The staff are always helpful ... and patient with us!!! Nothing is too much trouble, they answer so many questions for us, so we always feel conf... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our agent was super helpful, she knew how best to help us and shared our excitement for booking our holiday. She didn't steer us into booking something we didn't want to and listened to our thoughts a... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Reisbureau
  2. Cruiseorganisator
  3. Cruisereisbureau
  4. Culturele rondleidingen
  5. Geldwisselkantoor
  6. Reiszoekmachine

Geschreven door het bedrijf

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contactgegevens

  • Unit 55 Longton Exchange, ST3 2NS, Longton, Verenigd Koninkrijk

  • 01782692861

4,9

Uitstekend

TrustScore 5 uit 5

701 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(701)

119.579 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

My first time abroad

I carnt remember the girls name sorry but she made you feel very welcome and got us just what we needed as my first holiday abroad she went out of her way to get me and my son just what suited our needs very helpful and thank you

11 februari 2026
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Antwoord van Hays Travel - Longton

We appreciate you taking the time to leave us such a kind review! We are so happy to hear that our team member made you feel welcome and helped you find the perfect holiday for you and your son.

Beoordeeld met 4 van de 5 sterren

Last minute holiday

Took less than an hour to come away with last minute holiday, flights, car parking and currency.

4 februari 2026
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Antwoord van Hays Travel - Longton

We're happy to hear that you were able to book your last-minute holiday so quickly, including flights, parking, and currency! Thanks for your feedback.

Beoordeeld met 5 van de 5 sterren

Well done hays travel

I always use hays travel there staff are very helpful and friendly, got exactly the holiday at a good deal.

8 februari 2026
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Antwoord van Hays Travel - Longton

We appreciate you booking with us and are so happy to hear that our staff provided helpful and friendly service to find your perfect holiday.

Beoordeeld met 1 van de 5 sterren

Me and partner made a visit to price…

Me and partner made a visit to price match a holiday.with a sales technique that wos to say a holiday had increased .and had not increased from another travel agent.just to get a sale.and tonight my partner had a phone call from a manager hays travel with a attitude which I had unfortunately to here .I have been management before but not with that attitude.i would grateful if some one from hays travel would contact in management some one higher than the manager that rang my partner.

4 januari 2026
Review zonder uitnodiging
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Antwoord van Hays Travel - Longton

Hello, thank you for taking the time to review our service. I am sorry to hear you were not happy with the call from our Manager, we take feedback on board, to ensure we offer the best service every time.
I can see you selected "No" to contact, is on of our senior managers able to contact you at a convenient time to discuss this further?

Once again thank you
Hays Travel Longton

Beoordeeld met 5 van de 5 sterren

Excellent service from Lisa.

Searched for days on different travel platforms but could not find anything suitable. Called in Hays on sat 30th Jan and a lady called Lisa I think her surname Simpson. She found me the best all inclusive holiday for our family, nothing was too much trouble and even called me once booked to make sure I was happy with everything. Highly recommended and will definitely be back.

1 februari 2026
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Antwoord van Hays Travel - Longton

Natalie Wilson,

We're happy to hear that we could find the best holiday option for you all! We're glad that nothing was too much trouble and that you were happy with our follow-up. We appreciate your recommendation and look forward to your return.

Hays Travel

Beoordeeld met 5 van de 5 sterren

Very good experience.

Travel agent was very pleasant, knowledgeable and clearly enjoyed finding our best fit for a city break. Three ladies are heading to Rome.

1 februari 2026
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Antwoord van Hays Travel - Longton

We're happy to hear that our agent was so helpful in planning your city break! We hope you and the ladies have a fantastic trip to Rome.

Beoordeeld met 5 van de 5 sterren

First time booking

Friendly staff made you feel welcome extremely helpful and we were really well informed
Michaela was very professional and made us both relaxed and the experience was brilliant

30 januari 2026
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Antwoord van Hays Travel - Longton

We appreciate you taking the time to share your experience. We're so glad to hear that our team made you feel welcome and well-informed, ensuring a brilliant experience.

Beoordeeld met 5 van de 5 sterren

Professional And Friendly

Booked my holiday in 15 minutes, with professional and friendly assistance from Alayna 🙂

27 januari 2026
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Antwoord van Hays Travel - Longton

We're happy to hear that you found our assistance professional and friendly and that you booked your holiday quickly. Thanks for your feedback.

Beoordeeld met 5 van de 5 sterren

Very helpful to elderly people who are…

Very helpful to elderly people who are technophobe. Special thank you to Alana.

27 januari 2026
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Antwoord van Hays Travel - Longton

Thank you for leaving us a review! We appreciate your kind words. We are so glad we could assist and make technology easier for you.

Beoordeeld met 5 van de 5 sterren

I always try and book my holidays with…

I always try and book my holidays with Lisa she’s friendly and always comes up with what you want at the right price great customer service ! Team Longton are the best

26 januari 2026
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Antwoord van Hays Travel - Longton

We're happy to hear that you consistently receive great customer service and are a fan of our manger lisa! and find the perfect holiday at the right price. Thank you for your lovely review!

Beoordeeld met 5 van de 5 sterren

Alex and lisa were brilliant and made…

Alex and lisa were brilliant and made it enjoyable while booking our holiday would definitely go there again

25 januari 2026
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Antwoord van Hays Travel - Longton

We are so happy that booking your holiday was enjoyable. We look forward to seeing you again for your future travel plans.

Team longton

Beoordeeld met 5 van de 5 sterren

Mickie the superstar

Mickie was an absolute star...she was really patient..we weren't sure where we wanted to go and had only limited dates and budget but she found us a really great holiday for longer than we expected and 4 star too...will always go back to Hays travel Longton

24 januari 2026
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Antwoord van Hays Travel - Longton

We appreciate you sharing your experience. We're so happy to hear that you received great service and found a fantastic holiday within your budget and dates. We look forward to assisting you again at Hays Travel Longton!

Beoordeeld met 5 van de 5 sterren

Hays Travel were brilliant We had a…

Hays Travel were brilliant We had a girl called Micky and she found us a lovely holiday she was very friendly and efficient 😄

23 januari 2026
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Antwoord van Hays Travel - Longton

happy to hear that you had such a positive experience with our team! We appreciate you taking the time to leave us such lovely feedback regarding your holiday.

Beoordeeld met 5 van de 5 sterren

Alex was lovely

Alex was lovely, she was very patient with us helping to find the holiday we wanted

17 januari 2026
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Antwoord van Hays Travel - Longton

We appreciate you taking the time to leave us a review. We are so happy we could help you find the holiday you wanted with patient service, Alex is over the moon with your review

Beoordeeld met 5 van de 5 sterren

Alex was fantastic she helps us

Alex was fantastic she helps us. Tremendous by finding out about a walk shower and ground floor if I had to score out of ten she would get ten

22 januari 2026
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Antwoord van Hays Travel - Longton

Hi Brian,

Thank you for your kind comments, we hope to see you again soon!

Thanks
Alex

Beoordeeld met 5 van de 5 sterren

Our travel agent Lisa was very helpful…

Our travel agent Lisa was very helpful , she compared prices and flight times etc to help us to purchase the most suitable ones. She also emailed our hotel to request our desired rooms.

15 januari 2026
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Antwoord van Hays Travel - Longton

Hi Andrea,

Thank you for your comments, we are so glad you were happy with our service in branch and we can't wait to see you again soon!

Thanks
Lisa

Beoordeeld met 5 van de 5 sterren

Excellent customer servic

Lisa was amazing she went through absolutely everything to get us our upcoming holiday. Nothing was too much trouble even checking the weather and Google maps. Fabulous customer service. Thank you

17 januari 2026
Logo Hays Travel - Longton

Antwoord van Hays Travel - Longton

We are so happy to hear about the wonderful service you received! It's great to know that the attention to detail made planning your holiday special. Thank you for your feedback.
Team longton

Beoordeeld met 5 van de 5 sterren

Very good experience

Never booked through travel agents before. Always booked online direct. I must say this was a far better experience. Chloe @Longton branch was our advisor. She was so knowledgeable within no time at all she found our perfect fit holiday for our needs. We didn't feel pressured or rushed even though it was the very busy weeks of January and there was people waiting. Looking forward to our holiday now. Thank you so much.

10 januari 2026
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Antwoord van Hays Travel - Longton

We're happy to hear that you had a far better experience booking with us than booking online. It's great to know that Chloe found you the perfect holiday without any pressure. Thank you so much for your lovely feedback! - Team longton

Beoordeeld met 5 van de 5 sterren

Brilliant staff.

17 januari 2026
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Antwoord van Hays Travel - Longton

thank you so much for writing a review! Mikki is so happy you found her service so good! - Team Longton

Beoordeeld met 5 van de 5 sterren

Very knowledgeable

Very knowledgeable. Took time to understand what we wanted from our holidays. Made sure to find us the best deals. Very friendly and helpful. A great experience overall.

11 januari 2026
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Antwoord van Hays Travel - Longton

We're happy to hear that you found us knowledgeable and helpful in planning your holidays. It's great we could find the best deals for you. Thank you for your review!

Team Longton

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