There was plenty of information and we were kept updated throughout. Will travel again but need to book entertainment etc as we board as it soon fills up.Dining was excellent. Cabin was a little tigh... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Joanne Dickson Cruise Specialist Joanne is a highly professional member of your staff. A huge asset to your Company. We have now booked our third cruise in a few months and wouldn’t use anyone els... Toon meer
Bedrijf heeft geantwoord
Fab experience with Hays Travel Cruise centre - nothing was too much trouble, they were very accommodating, helpful and answered all my questions. Can’t fault them enough. We have another cruise booke... Toon meer
Bedrijf heeft geantwoord
I would like to express my upmost gratitude to Michaela. I contacted Hays as I had booked a glacier express tour with a different tour company and at the last minute they cancelled my trip. I had alre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reisbureau
- ook in
- Cruiseorganisator
- Cruisereisbureau
- Culturele rondleidingen
- Geldwisselkantoor
- Reiszoekmachine
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Verenigd Koninkrijk
- 03330339985
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service from start to finish
Excellent service from start to finish. Recommended my friend too who also experienced a professional service from Rachael. She was very helpful as we were new to cruising.
28 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
It was my pleasure booking your cruise for you on Arvia. Thank you for the recommendation Tina.
Regards
Rachael
Antwoord van Hays Travel - Specialist Cruise Centre
Have a lovely cruise on Queen Anne Julie.
Please call me if you need any further assistance with your booking.
Regards
Rob
A very pleasant and helpful rep
A very pleasant and helpful rep. Hays are lucky to have such lovely staff
27 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for the lovely feedback Olivia, i will be sure to pass this to Jo, enjoy your holiday.
Kind regards
Amanda
The travel agent I was blessed to deal…
The travel agent I was blessed to deal with (Tim) was absolut gem . Not only he was funny and with fantastic knowledge, he was extremely helpful.
He's a credit to the company
27 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for the lovely feed back Agnieszka Bialobrzeska, it was a pleasure booking your cruise on MSC World Asia.
Regards
Tim
Very impressed
Our first time using Hays via a friend. Very impressed with the service (cheaper than our usual agent for the same cabin!) and with Tim patiently negotiating phone calls between us and our friends who started the booking.
19 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for leaving a wonderful 5* review and look forward to speaking with you again. Tim
My son in law booked for my husband and…
My son in law booked for my husband and myself and his own family the day before. I know he was very pleased with the whole procedure.
27 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your kind comments, It's lovely to hear your son was pleased with the whole procedure. Joanne
Carol was amazing nothing was too much…
Carol was amazing nothing was too much trouble and found me another cruise and is also watching for 2029 to be released
26 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for you 5* review Paula, I am sure you will have a fab time on Azura, I will be happy to help you when the 2029 cruises are released, kind regards, Carol
Customer Service Very Helpful
Emily, from Customer Service team is brilliant. Had a small hiccup with booking online, but spoke to her and she has sorted out the issue I had. Now booked on a cruise and looking forward to it. Customer service first class!
26 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your great review and kind words Stephen, it was my pleasure to help you, I am sure you will have a fabulous time on Bolette next year, kind regards, Emily
We only book with Hays Travel because…
We only book with Hays Travel because of their Travel Advisor Shelley Collins.
She is so special that we waited for her to return from leave before booking another holiday.
23 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you so much for the lovely feedback and 5* review. It was a pleasure booking your cruise on board MSC Meraviglia. Kind regards Shelley
Really very good
17 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your kind review
Best Regards
Hays Travel
Excellent service once again from Emily…
Excellent service once again from Emily at Hays Travel. Would definitely recommend to anyone.
24 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your kind comments and 5 star review, I look forward to helping you again in the future. Emily
Excellent service again from Hays…
Excellent service again from Hays Travel. Booked another cruise with them. Thank you Emily.
24 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Anthony R Williams,
Thank you for your wonderful review! We are so pleased to hear you had excellent service again and chose to book another cruise with us. We appreciate your kind words.
Kind Regards
Hays Travel
Excellent and very efficient service
Excellent and very efficient service, as always.
23 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Many thanks Grant, always a pleasure booking your cruise's.
Regards
Jackie
Michaela went through all the…
Michaela went through all the information thoroughly & listened to my requirements.
22 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for the 5* review, it was my pleasure booking your cruise on Queen Victoria.
Regards
Michaela
Emily from the Beverley branch was…
Emily from the Beverley branch was really helpful x
21 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your great review Michele, it was my pleasure to help you book your Norwegian Fjords cruise, kind regards, Emily
First class service Rob is professional…
First class service Rob is professional but friendly. Set out everything in an organised way. Very satisfied.
22 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Barbara, it was my pleasure to book your Adriatic Adventure cruise, I'm sure you will have a fabulous time, kind regards, Rob
As always when dealing with your…
As always when dealing with your company. and Carol M in particular, we receive the best possible assistance and always come away feeling we have received 5 Star treatment.
Many thanks
J & J in Surrey
15 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your fabulous review John, It is always a pleasure to help you, I'm sure you will have a fantastic time on Balmoral, Kind regards, Carol
I tried booking with P&O direct for a…
I tried booking with P&O direct for a cruise. I wanted to fly from Birmingham, and was told no flights available. I spoke to a lady called Chelsea and she found me flights from Birmingham. Small discount also . 5 stars all round.
21 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Mark, It was my pleasure to help, have a great time on Azura !!, Kind regards, Chelsea
Cruise Team
All the agents were knowledgeable and helpful. Understood requirements and devised two packaging and pricing options. Jackie Wilson was first point of contact and was excellent. Finalised reservation with Michelle, who clarified a few questions before proceeding. One slight frustration was the telephone message of one of the agents saying she was busy and would call back when she was actually off duty. Would recommend your cruise team to others.
21 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your kind review, It was my pleasure to help you, I will also pass on your kind words to Michelle, kind regards, Jackie
Great service cannot fault it from…
Great service cannot fault it from start to finish, very helpful and great staff
20 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your feedback and 5* review. We hope you have a wonderful time on board MSC Preziosa. Kind regards Amii.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.