There was plenty of information and we were kept updated throughout. Will travel again but need to book entertainment etc as we board as it soon fills up.Dining was excellent. Cabin was a little tigh... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Lees wat reviewers zeggen
Joanne Dickson Cruise Specialist Joanne is a highly professional member of your staff. A huge asset to your Company. We have now booked our third cruise in a few months and wouldn’t use anyone els... Toon meer
Bedrijf heeft geantwoord
Fab experience with Hays Travel Cruise centre - nothing was too much trouble, they were very accommodating, helpful and answered all my questions. Can’t fault them enough. We have another cruise booke... Toon meer
Bedrijf heeft geantwoord
I would like to express my upmost gratitude to Michaela. I contacted Hays as I had booked a glacier express tour with a different tour company and at the last minute they cancelled my trip. I had alre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reisbureau
- ook in
- Cruiseorganisator
- Cruisereisbureau
- Culturele rondleidingen
- Geldwisselkantoor
- Reiszoekmachine
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Verenigd Koninkrijk
- 03330339985
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Polly explained everything about the…
Polly explained everything about the cruise, including the room types, schedules and transfers as we are flying over from Northern Ireland. She was very helpful and it was very much appreciated, thank you Polly!
20 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback Janice. It was a pleasure booking your cruise on board Nautica. Kind regards Polly.
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your kind review Mrs Morgan-Fleay, I'm sure you will have a fabulous time on Explora, Kind regards, Lynda
Jo was again really helpful
Jo was again really helpful, nothing is to much trouble and that made the whole booking process so easy.
19 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your great review Stewart, it was my pleasure to help you again, if you need any further assistance, please do get in contact, kind regards, Jo.
Everything was so easy very clear 👍
7 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, it is much appreciated, I hope you have an amazing time on Azura, Kind regards, Danielle
The girl I was dealing with very…
The girl I was dealing with very professional and polite answered all my queries
18 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for you positive feedback and 5 star review. Michaela
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for the 5* review Susan. Have a lovely cruise on Azura.
Regards
Lynda
Connected to Ella and she was so well…
Connected to Ella and she was so well informed and very helpful with our booking
She answered queries we had and we feel very comfortable in booking with Ella
16 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Britannia. Kind regards Ella.
Very professional and well informed staff…
Lovely booking staff. All questions answered. Really looking forward to the holiday. Thank you.
14 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback Neil. We hope you have a fantastic time on board Bolette. Kind regards Danielle
Norwegian Fjords cruise telephone booking
All the Hays representatives who assisted in booking our Norwegian Fjords cruise were extremely helpful, polite and knowledgeable.
They contacted me back as promised when phone lines were very busy and made the booking process easy and straightforward.
29 juli 2026
Antwoord van Hays Travel - Specialist Cruise Centre
sarah,
Thank you for your wonderful feedback! We are so pleased to hear that our representatives were able to assist you efficiently with your Norwegian Fjords cruise booking, making the process easy and straightforward. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel
Very easy to view the content of a…
Very easy to view the content of a holiday. Staff answered phone call quickly and with really helpful information.
7 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Customer,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our content easy to view and that our staff provided helpful information quickly. We appreciate your kind words.
Kind Regards
Hays Travel
Competitive pricing
Competitive pricing , quick efficient service and communication
14 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Mr Albert Crist,
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our service efficient and our pricing competitive. We truly appreciate your kind words.
Kind Regards
Emily
Michelle was brilliant
Michelle was brilliant. Very friendly and super efficient. She was able to sort out my booking very quickly. Lovely to chat about cruise experiences. I would highly recommend.
14 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Adele Rayner,
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience and that our team was so helpful. We appreciate your recommendation!
Kind Regards
Michelle
Very friendly man
Very friendly man, knew everything about the product. Went the extra mile amd always with a smiling chatty voice.
13 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Tim Armit,
Thank you for your wonderful feedback! We are so pleased to hear that you found me friendly, knowledgeable, and went the extra mile.
Kind Regards
Rob
Friendly and very professional service…
Friendly and very professional service from Chelsea who was also very knowledgeable about cruise details. Would not hesitate to use Hays Travel in future
6 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Mrs P Browne,
Thank you for your wonderful feedback! We are so pleased to hear that you received such friendly, professional, and knowledgeable service. We look forward to assisting you again in the future!
Kind Regards
Hays Travel
Booking made easy.
From initial on line enquiry thru to actual booking with an agent the process was informative and helpful. The agent was very efficient with a welcoming approach.
13 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Alistair Horne,
Thank you for your wonderful feedback! We are so pleased to hear that your experience, from online inquiry to booking with our agent, was informative and helpful. We're glad our agent's efficiency and welcoming approach made a positive impression.
Kind Regards
Hays Travel
Online chat and price matching useful
Being able to chat online was useful. Agent was helpful in providing information and advice. Price matching enabled us to book via Hays rather than elsewhere,
11 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Jill W,
Thank you for your wonderful feedback! We are so pleased to hear that our online chat and price matching enabled you to book your holiday with us.
Kind Regards
Hays Travel
…At ease
It's the frist time ihave used you for booking are Hoiday cruise. .I had a lady called Emily she was so nice and so professional and gave a good deal in my booking of are cruise.So I was more than happy..
I will definitely!!!! Will be back next year to book again .Robert
5 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Robert,
Thank you so much for your wonderful feedback! We are so pleased to hear that your first booking experience was a happy one and that our team member provided such professional and helpful service. We look forward to assisting you again next year!
Kind Regards
Hays Travel
Great all round service
Great all round service. Tim was really helpfull with all my needs.
9 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Azura. Kind regards Tim
Jackie is my go to for support and…
Jackie is my go to for support and advice for booking a cruise. As soon as I spoke to her in January 2023 to book my first cruise following a bereavement, I knew her advice would be invaluable. Have been on 3 more since then, always speaking to Jackie first and even a solo cruise this year. The booking process is exemplary, kept up to date and no hard sell. I really appreciate Jackie’s knowledge and understanding
3 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Ailsa. We hope you have a wonderful time on board Iona. Kind regards Jackie.
From the moment I first spoke with…
From the moment I first spoke with Jackie Wilson I was put at complete ease.
Having not been abroad or on a package holiday for 7 years and the first time booking a cruise I was slightly overwhelmed. Jackie explained my options and helped me make a decision on which package to go for, also taking time to explain how cruises work in general with flights and transfers etc. I wouldn’t hesitate to recommend her to friends and family and I’ll definitely be booking again with her in the future.
11 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. It was a pleasure booking your cruise on board Spectrum of the Seas. Kind regards Jackie.
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