There was plenty of information and we were kept updated throughout. Will travel again but need to book entertainment etc as we board as it soon fills up.Dining was excellent. Cabin was a little tigh... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Lees wat reviewers zeggen
Joanne Dickson Cruise Specialist Joanne is a highly professional member of your staff. A huge asset to your Company. We have now booked our third cruise in a few months and wouldn’t use anyone els... Toon meer
Bedrijf heeft geantwoord
Fab experience with Hays Travel Cruise centre - nothing was too much trouble, they were very accommodating, helpful and answered all my questions. Can’t fault them enough. We have another cruise booke... Toon meer
Bedrijf heeft geantwoord
I would like to express my upmost gratitude to Michaela. I contacted Hays as I had booked a glacier express tour with a different tour company and at the last minute they cancelled my trip. I had alre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reisbureau
- ook in
- Cruiseorganisator
- Cruisereisbureau
- Culturele rondleidingen
- Geldwisselkantoor
- Reiszoekmachine
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Verenigd Koninkrijk
- 03330339985
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This is the second time we have booked…
This is the second time we have booked our holiday with Hays Travel, and once again we received excellent service. I would highly recommend them.
On both occasions, the staff were extremely helpful, friendly and knowledgeable.
4 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. We hope you have a wonderful time on board Azura. Kind regards Joanne.
That i can get the help I need
The person who i spoke to was very helpful and helped me sp much. As im profoundly deaf your chat service is excellent
3 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your kind comments, I am so pleased to hear your experience with me was excellent. Wishing you a wonderful holiday. Chelsea
It was really easy to book a cruise
It was really easy to book a cruise. Tim was extremely helpful, and gave us great advice on cabin location and any additional benefits that we were entitled to. He even contacted the cruise line to ensure that we could take a back to back cruise. Thank you for all your help and support.
30 juli 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review! I am so pleased to hear that you had such a positive experience. It's fantastic to know you received great advice and support. Tim
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for leaving a wonderful 5* review. You have an amazing cruise to look forward to. Chelsea
I also booked a holiday to the Maldives…
I also booked a holiday to the Maldives through Shelley and highly recommend her and said l would definitely book again through Shelley.
1 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I am thrilled to hear you had such a positive experience booking your Maldives holiday with me and that you chose to book with me again. Kind regards, Shelley
Fabulous as always
Fabulous as always. Tim was very lovely, informative and so friendly. Every time I call to find out about a cruise he is always so helpful. A credit to Hays Travel.
31 juli 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback!
It was my pleasure to help you as always,
Kind Regards, Tim
Antwoord van Hays Travel - Specialist Cruise Centre
David Aminzade,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service efficient, price competitive, and friendly. We truly appreciate your kind words.
Kind Regards
Lyn
Great service and a super deal.
31 juli 2026
Antwoord van Hays Travel - Specialist Cruise Centre
L Adamson,
Thank you so much for your brilliant review! We are so pleased to hear that you received great service and found a super deal. We truly appreciate your positive feedback.
Kind Regards
Michaela
Easy process done in 15 mins…
Ella,who I chatted online with was super helpful and helped a old man through it all it's difficult when you cant see very well cheers Hays.
7 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Mr Gary Brown,
Thank you for your wonderful feedback! We are so pleased to hear that our I was very helpful and assisted you so well. We appreciate you choosing us.
Kind Regards
Ella
The best travel agent we've ever had 😊
We always book our cruises through Rob Smith and have never been disappointed 😊
We found a cruise we were interested in and he found the best deal and cabin for us 👍 We would never use anyone else 😊
6 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Rosalyn Roberts,
Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently have such positive experiences with us. We truly appreciate your loyalty and kind words.
Kind Regards
Hays Travel
Great customer service
5 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Martha. It was a pleasure booking your cruise on board Enchanted Princess. Kind regards Michaela.
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you have an amazing time on board Celebrity Infinity. Kind regards Lynda
Outstanding!
I emailed Becky at Hays Cruise to obtain a quote for a P&O cruise to the Mediterranean. Within 15 minutes I received the quote! Becky managed to get us a fantastic deal & the booking was made! Thank you once again Becky for your amazing customer service, as ever outstanding 😁
4 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Robert Gardiner,
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience and that our team was able to find you a fantastic deal so quickly. We hope you have an amazing cruise!
Kind Regards
Hays Travel
Ambassador April cruise booking
The booking process was very easy.
I was informed of the price after the discount applied and this was the amount paid. Quick and simple procedure
28 juli 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Michael,
Thank you for your wonderful feedback! We are so pleased to hear that the booking process was easy and that the pricing was clear and simple for you.
Kind Regards
Hays Travel
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for taking the time to review Chelsea's service; it is really appreciated
Hays travel
Excellent service
This will be our 4 th cruise with P&O and Hayes travel all has been excellent staff service and booking 👌
3 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Customer Margaret MC Cormick,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive such excellent service from our team. We truly appreciate your kind words and your continued loyalty.
Kind Regards
Hays Travel
Jack was amazing
Jack was amazing
Went through all details with professionalism and made me feel that I was being looked after 100%
Thank you Jack
I have no problem in recommending Hays Travel to friends and family
28 juli 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Jane,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you felt so well looked after. We truly appreciate your kind words and recommendation.
Kind Regards
Hays Travel
Very helpful and knowledgeable.
Very helpful and knowledgeable.
Easy and quick as usual.
Wouldn't book with anyone else.
4 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback! I am so pleased to hear that you found our service helpful and efficient. I truly appreciate your loyalty and look forward to assisting you again.
Kind Regards, Tim
Chelsea
Chelsea, who took my call was fantastic. She was so helpful and knowledgeable. She managed to get me exactly what I wanted and took the time to listen to me. Hays Travel always manages to get me the holiday I want.
3 augustus 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback Kim! It was my pleasure to help you , and that I could help you book the perfect cruise. I appreciate your kind words. Best wishes, Chelsea
This was a late booking so needed…
This was a late booking so needed dealing with quickly.
The phone was answered quickly and all 3 people I spoke to knew their subject . Very helpful.
27 juli 2026
Antwoord van Hays Travel - Specialist Cruise Centre
Helen Stevens,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you quickly and that our team was so helpful and knowledgeable. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel
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