Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... Toon meer
Bedrijf heeft geantwoord
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We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... Toon meer
Bedrijf heeft geantwoord
All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... Toon meer
Bedrijf heeft geantwoord
The Superb Staff in Hays, Keel Square. They are all so welcoming, friendly and efficient. Always willing to go the extra mile to ensure your holiday arrangements go smoothly. Evie booked a holiday to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Gilbridge House, high street west, SR1 3HL, Sunderland, Verenigd Koninkrijk
- 0191 5100074
5,0
Uitstekend
614 reviews
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Helpful and informative
Jasmine was really helpful booking our holiday to Tenerife. She had a lot of knowledge of the area and gave good advice. She also offered assistance going forward with anything we might need. Thank you Jasmine.
18 januari 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback 😁
another great experience with Hays
Yet another great experience with booking a holiday with Hays Travel. We.knew where wanted to go and what dates we wanted to travel. Evie booked our holiday and explained everything to us and went through all the itinerary so we fully understood before committing to holiday. We always book with Hays travel as they are always welcoming and pleasant. We never feel rushed. A nice touch was a hot mug of coffee for both myself and husband which warmed us up lovely. Definitely a 5 star service.
18 januari 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback 😁
Very friendly
Very friendly, great service and called back when she said. Evie from Keel Square was very bubbly and gave excellent service. Nothing was a trouble. Great discount too and smooth booking process.
17 januari 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback 😁
As always from requesting quote to…
As always from requesting quote to receiving quote to booking amazing service . Price was excellent and as always the staff go above and beyond. Thankyou to Jasmine for booking looking forward to our holiday to Agadir .
14 januari 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you so much for your lovely words, Sally. It was a pleasure to book your holiday. I hope you and and the ladies have a fabulous time! - Jasmine
Everyone so friendly
Everyone so friendly, such an easy process to book, thank you to the lovely Amelia 😀
9 januari 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback, it really is appreciated
5* service from Keel Square
Nadia was superb and acted promptly to secure the booking I had requested. Insurance and Car Parking were also booked to ensure I have everything I need for my holiday. Would highly recommend the team at Keel Square.
31 december 2025
Antwoord van Hays Travel - Sunderland Keel Square
Thank you so much for the lovely feedback Cherie, it really is appreciated .
Great service from Hazel at Keel…
Great service from Hazel at Keel Square, I found a deal online and she managed to beat the price by alot. Great communication. She explained I could view my holiday on the Hays Travel App.
6 januari 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback Julie. I hope you have an amazing holiday-Thanks so much Hazel
Perfect Experience with Amelia!
Amelia was absolutely fantastic when helping me plan my USA multi centre trip. We changed dates, destinations and hotels several times while trying to find the best possible deal, so I definitely wasn’t the easiest customer but nothing was ever too much trouble. She went above and beyond at every stage and even managed to get me a free attraction add on! I couldn’t recommend Amelia at Keel Square enough
7 januari 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you so much for the-lovely feedback, it really is appreciated. I hope you have an amazing time -Amelia
Great friendly service
We have used Haynes travel keel square for a lot of years. the staff are helpful from start to finish .Evie and hazel they make sure we get exactly what we wanted for our holiday. We ended up booking 2 holidays for 2026. I recommend my family and friends to go this travel agent Keel square Sunderland.
3 januari 2026
Antwoord van Hays Travel - Sunderland Keel Square
Hi Jackie, Thank you very much for your lovely review! We hope you have a fabulous time on both of your Holidays! :) - Evie
Booked long haul flights with Evie at…
Booked long haul flights with Evie at Hays Travel, Keel Square, Sunderland. She was very helpful, professional and understanding of our needs. A very good service from our local travel agent which may only have been smoother by us being able to meet personally with the person arranging the flights.
16 december 2025
Antwoord van Hays Travel - Sunderland Keel Square
Hi Gordon, Thank you very much for your lovely review! We hope you have an amazing time in Canada :) - Evie
Libby was friendly and great in…
Libby was friendly and great in organising car parking and lounge for the airport. The whole branch was welcoming and will definitely use again in the future.
10 december 2025
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, we really do appreciate it-Libby
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for your kind review, Dan! We really appreciate your lovely feedback. - Nadia
Great service not rushed into making a…
Great service not rushed into making a decision any questions were answered thank you to Evie and Nadia
3 december 2025
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for your kind review, Mr Baldridge. We hope you have a fabulous time on your cruise!
Fantastic experience again
Jasmine at the Keel Square branch looked after us brilliantly again to book our summer 26 holiday. Lots of good advice on location and hotel.
23 november 2025
Antwoord van Hays Travel - Sunderland Keel Square
Thank you Brendon for such a lovely review, we really appreciate your kind feedback :) - Nadia
Well done Hays Travel
Nadia from the Keel Square branch was so helpful and enthusiastic , really made me feel great about booking with Hays Travel . Nadia also gave me lots of helpful information I needed and sent me all the necessary websites for my pre travel needs . Hays travel also gave me a call to ask if I needed currency at the great rates they offer . All in all a great service from Hays Travel .
15 november 2025
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for such a lovely review Margaret, we really appreciate your kind feedback and im sure you will have a wonderful cruise - Nadia :)
Efficient courteous and helpful…
Efficient courteous and helpful service,from Amelia and Katy in Keel Square branch yesterday.
20 november 2025
Antwoord van Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Ken. We hope you have a lovely time in Greece :)
Efficient and friendly service
Fast, efficient service. Take care of everything, always in a friendly manner. Thanks once again
11 november 2025
Antwoord van Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Gareth. We hope you have a lovely time in Lanzarote :)
Visited Hays Keel Square Branch to see…
Visited Hays Keel Square Branch to see NADIA about the Newmarket Holidays Maple Leaf Tour as i have bothered NADIA about this holiday for months, luckily it was now on sale not just 2027 but 2028 also,I chose to go for 2028 and after 15mins NADIA had got me a good deal to Canada on this tour, visiting Montreal, Ottawa, Quebec and a trip on the M.V. Hornblower boat around the base of Niagara Falls, only one meal included in the tour which is (I think) taken in the Sheraton Hotel overlooking the falls, this tour is fully escorted throughout with a tour guide and is a holiday to look forward to, all thanks to NADIA, many thanks NADIA, you will be ‘bothered) about this holiday no more, but you will be for plenty of others? many thanks again NADIA.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Hays Travel - Sunderland Keel Square
Thanks Mr Collins for another lovely review, we really appreciate it - Nadia
Antwoord van Hays Travel - Sunderland Keel Square
Thanks Anthony for such a lovely review, we really appreciate your feedback - Amelia
The lady who helped us was so nice
The lady who helped us was so nice, friendly and helpful
8 november 2025
Antwoord van Hays Travel - Sunderland Keel Square
Thank you Carol for such a lovely review, we really appreciate your feedback :)
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