I was looking for a certain item that was out of stock everywhere but Henley Bridge has a restock notification system which I used. As soon as this item was back stock they notified me. Order plac... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very easy to order what I wanted and at a great price compared to other suppliers so that made me very happy, also next day delivery for free, so even happier. Very highly recommended and added to ou... Toon meer
Gorgeous Chocolate & Fast Delivery. I have used Henley in the past and never been disapointed, this time though the new products were absolutely brilliant and so pretty. Thank you, I will be back.!... Toon meer
Bedrijf heeft geantwoord
My business is that of a Coffee Roaster, but I also sell top-end Chocolate in retail bars. My first purchases with HB Ings was of the Grenada Chocolate , and when that supply stream ended, we switch... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Contactgegevens
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, Verenigd Koninkrijk
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4,8
Uitstekend
2K reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Excellent service provider
Fantastic service from beginning to end.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Very useful for beekeepers as well as cooks
Very useful for beekeepers; keen price; great product; really fast delivery; very happy
25 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
My order was delivered within 24 hours…
My order was delivered within 24 hours of online request. Very happy for the service ☺
Thank you Henley Bridge team
25 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Quality products delivered promptly
Quality products delivered promptly - we don’t look anywhere else for our cooking chocolate. Although not cheap, the quality sings through giving our cakes and sweet treats an added boost.
18 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Love these tart cases
Love these tart cases, they are so perfect and light for my fillings.
Very reasonably priced.
15 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Easy to order and arrived quickly
21 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Arrived quickly and as described.
Arrived quickly and as described.
Postage was very expensive so I’d have to consider this if ordering in the future.
19 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Still not delivered :(
14 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you for your feedback, we really appreciate it.
We sincerely apologise for the delay in receiving your order from us. We do aim to deliver next working day, but as we rely on third party couriers, unfortunately we cannot 100% guarantee this.
I understand that due to the delay in you have since been refunded for the order.
We sincerely apologise for the delay on this occasion. Please don't hesitate to get in touch with us if we can assist you any further.
Kind regards,
HB Customer Service team
best company
14 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Easy to order and delivery is great
13 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Delivery company is a terrible to deal…
Delivery company is a terrible to deal with. It took over a week
3 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you for your feedback, we really appreciate it.
Sincere apologies for the delayed delivery on this occasion. We do aim to deliver next working day, but as we rely on third party couriers, unfortunately we cannot 100% guarantee this.
I can see that my colleague assisted you on with this delivery, and I am pleased to see that this is now resolved.
Please don't hesitate to get in touch if there is anything else we can assist you with.
Kind regards,
HB Customer Service team
Prompt delivery with no problems
25 juli 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Very disappointing lack of transparency
Very disappointing lack of transparency
I ordered a 5kg tub of Cukicream Pistacchio directly from Henley Bridge Ingredients. It was delivered on 9 June with a printed best-before date of 10 July — just ONE MONTH after delivery.
There was no mention of the short date when I purchased it and no information or certificate about any shelf-life extension was provided with my order.
When I contacted them, I was told that the shelf life had been extended to October and was sent a certificate — but only after I raised the issue. Their response was also that I should have checked the product and reported it within 72 hours.
I didn’t buy discounted short-dated stock from eBay or a clearance outlet. I bought a 5kg professional product directly from an ingredient supplier, so I reasonably expected either a normal shelf life or clear disclosure before purchase if the printed date was only a month away.
I’m pleased the product has now been confirmed safe to use, but that isn’t really the point. Customers should be given this information before they spend their money, not after they discover it themselves and complain.
Really disappointing experience.
5 juni 2026
Antwoord van Henley Bridge Ingredients
Thank you for taking the time to leave your feedback. I’m sorry that you have been disappointed with your experience.
As previously explained, we have an internal process whereby products with less than three months’ shelf life remaining are flagged to us prior to dispatch. This allows us to contact customers where appropriate, so they can make an informed decision before purchasing.
At the time of your order, this product had a best-before date extending into October, meaning there were approximately four months remaining. As this fell outside our less-than-three-month notification period, the order was not flagged for us to contact you prior to dispatch.
I am sorry, however, that the shelf-life extension certificate was not provided to you when you received the goods. This is something I will raise directly with our warehouse team to ensure this is addressed internally and that the appropriate documentation is provided with future orders where applicable.
With regard to our 72-hour reporting period, this applies to any damage or issues relating to deliveries and allows us to investigate and address these matters promptly. In this instance, the date concern was first brought to our attention yesterday, approximately two months after the goods were delivered. Unfortunately, the length of time that had passed does limit what we are able to do in terms of investigating the matter and resolving it retrospectively.
We do appreciate your feedback regarding the communication of shelf-life information, and we will take this on board as part of our internal review. We’re pleased that the product has since been confirmed as suitable for use, and we’re sorry that your experience did not meet your expectations.
Chocolate was delivered the next day…
Chocolate was delivered the next day and very well packaged
6 augustus 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Good range of products and fast delivery at a price
Good range of suppliers and products. Easy to use website. Fast delivery. Perhaps a little expensive.
29 juli 2026
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Antwoord van Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
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