HEAL'S Reviews 

Very disappointing

Very disappointed with the delivery service. My order was cancelled again today because the driver had only 3 of the 4 boxes. This is now the second cancellation. Very inconvenient and unacceptable. I expect better organisation and a prompt delivery of my complete order.

I love Heals because the product range is great and always good quality.
When I had a few issues with the lamp I ordered they have been really helpful in replying to me promptly and helping resolve the issue -even though it took me a while to get round to contacting them.

Great sale and great product. Had an issue with product and Heal’s fixed this very quickly.

We placed an order with Heal's and had it delivered in the time we agreed, but once received we decided it wasn't working out for the space, I called them same day and checked if we can swap or get a refund, the team helped me get a refund straight away.
Customer Service was very understanding and helpful. Very quick as well.

have been a loyal customer of Heal's for over 30 years. In the last 5 years alone, I have purchased three beds, a vintage green leather sofa, and several rugs and soft furnishings. Sadly, my recent experience with their customer service has been completely disgraceful.I discovered that one of the main support beams for our Super King bed was manufactured using a piece of wood containing a large knot. Because the bed was assembled upon delivery, this flaw was hidden from view. The bed remained stationary until we recently had to move it, which revealed that the beam had split entirely along that knot.I contacted Heal's customer service in October 2025. After much delay, a furniture engineer was sent to assess the damage. The engineer explicitly noted that there was a structural failure caused by the poor quality of the wood used.Despite their own engineer confirming a manufacturing defect, Heal's has refused to replace the beam. Their excuse? I cannot locate my original invoice, and they claim they cannot find the sale on their system—despite me providing the exact year of purchase. They stated in writing: “As we have also not received proof of purchase, we cannot confirm the original specification of the bed, whether it was purchased through Heal's.”After three decades of spending thousands of pounds with this company, Heal's is indirectly calling me a liar. It is deeply disappointing to see how drastically their customer care and product quality have declined, even as their prices continue to skyrocket. I will not be purchasing from them again.

Appalling customer service: Heal's turns its back on a loyal customer of 30 years.
I have been a loyal customer of Heal's for over 30 years. In the last 5 years alone, I have purchased three beds, a vintage green leather sofa, and several rugs and soft furnishings. Sadly, my recent experience with their customer service has been completely disgraceful.I discovered that one of the main support beams for my Super King bed was manufactured using a piece of wood containing a large knot. Because the bed was assembled upon delivery, this flaw was hidden from view. The bed remained stationary until I recently had to move it, which revealed that the beam had split entirely along that knot.I contacted Heal's customer service in October 2025. After much delay, a furniture engineer was sent to assess the damage. The engineer explicitly noted that there was a structural failure caused by the poor quality of the wood used.Despite their own engineer confirming a manufacturing defect, Heal's has refused to replace the beam. Their excuse? I cannot locate my original invoice, and they claim they cannot find the sale on their system—despite me providing the exact year of purchase. They stated in writing: “As we have also not received proof of purchase, we cannot confirm the original specification of the bed, whether it was purchased through Heal's.”After three decades of spending thousands of pounds with this company, Heal's is indirectly calling me a liar. It is deeply disappointing to see how drastically their customer care and product quality have declined, even as their prices continue to skyrocket. I will not be purchasing from them again.

High quality and stylish furniture. Excellent customer service. A very positive shopping experience. Thanks go particularly to Abigail.

This review is about customer service rather than product. Just bought a sofa from there in the sale and feel it was a good price overall. A 30% is not to be sniffed at! Yes there are cheaper sofas still out there but HOPEFULLY we are paying for a quality piece of furniture. We will see. But this review as I say is about customer service. Jenifer and Leona - the two people we dealt with on numerous visits to the store were absolutely great. non pushy but super helpful. Knowledgeable about the products and responsive to emails that were also sent between us. They provided several swatches - both immediately of those to hand and had others promptly sent. Their behaviour went some way to convincing me to buy with HEAL’S rather than another store as I enjoyed my interactions with them more than certain other stores.
Fingers crossed the sofa is as good as they were
Thanks to you both. .

We ordered a lamp as a 40th birthday present. First lamp arrived with an international plug so couldn’t be gifted or used. A replacement was sent with a UK plug but this was damaged and we missed the 40th birthday celebration. Have had months of back and forth with customer care trying to resolve. Not what I expect from Heals who pride themselves on premium products. The customer service has been terrible. I will order elsewhere next time.

When I made an order via the customer service, somehow I ended up with the wrong delivery. Nevertheless I contacted the client service and they sorted out this issue rapidly. I am very satisfied with how Heals dealt with me and supported me in ensuring I had the right item. Items are of good quality on top! 👍🏻 I recommend them closed eyes.

Amazing selection of products, and very responsive customer support!

Excellent service from Eve in Bath. Really went above and beyond for us.

Rachel from customer services was fantastic in handling a return. She was efficient, pleasant and brilliantly helpful. A real asset to the company!

Excellent products and service delivered quickly, extra help when needed was quick and exactly what was requested Thank you Heals!

Lovely products. Pleasant searching experience. Found a lamp I feel good about.

Natalie at your Redbrick store in Batley is an excellent staff member. She helped us to choose and order a gorgeous rug and was kind, friendly and very helpful. It was a hot day and she offered us bottled water for our drive home an hour away. Excellent customer service; Natalie is a credit to the Heal’s brand and its strong reputation.

First purchase from Heals. Very easy to understand your website so am very happy. All was quick and easy.

Great choice of table lamps - and good reductions in the summer sale. Unusual shapes and gorgeous colours. Found exactly what I was looking for in terms of size and function ( portable LED type).

I am writing to improve your user experience on the website about the adding different shipping address. This process was difficult and I have decided to contact you through the chat. The lady was helpful and but I have worked that out that I needed to add shipping address as a new address in the address book and choose that as a default shipping address, any way this was cumbersome but it was okay then I have thanked the lady on the live chat close the live chat. And then the tab was closed. This should be checked. I had to search for Heals login to my account and then complete the checkout. Please check your user experience. Thanks.