Superb shop, a real treat to visit with good quality well- designed items which one can imagine and covet for one's own home. The lighting department especially is an absolute dream. Helpful and frien... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I always think Heals is very reliable on household furniture and accessories. Great designs and well made. Having seen the products in the store I then showed my wife online to get approval and ther... Toon meer
We were looking for new lighting for the living room and received excellent, very helpful advice from the young woman who worked with us. She listened carefully to what we were asking and didn't pus... Toon meer
Bedrijf heeft geantwoord
I bought a bathroom cabinet from Heals. The order confirmation came to my email. When the cabinet never arrived I emailed customer services to enquire about my order. I was informed that the order a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1810, Heal’s has been at the forefront of British furniture and interior design, with a long-standing reputation for championing exceptional design, quality and craftsmanship. Over the years, we have helped shape the way people live with and experience design, bringing together a carefully curated collection of furniture, lighting and home accessories for contemporary living. Our collection combines iconic designer brands with exclusive Heal’s creations, selected for their distinctive character, enduring quality and thoughtful design. From statement furniture and innovative lighting to considered finishing touches, every piece is chosen to bring style, function and personality into the home. We work with some of the most respected names in the world of design, alongside emerging talent and established British makers, continually seeking out new ideas and perspectives. Our commitment to design means we celebrate both timeless classics and contemporary pieces that reflect the way we live today. Whether you are looking for a defining piece of furniture, lighting to transform a space or accessories to complete your home, Heal’s offers a distinctive destination for those who value design, quality and craftsmanship.
Contactgegevens
196 Tottenham Court Road, W1T 7LQ, London, Verenigd Koninkrijk
- 03332121915
- cservices@heals.co.uk
- www.heals.com
4,0
Goed
1K reviews
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Outstanding Customer Service
We recently made a purchase of a coffee table from Heals and realised we made a mistake when ordering regarding our preferred finish. We contacted the customer service team with little hope of being able to fix the issue with just a few days to go before delivery. But then we spoke to Alexia and my goodness, what a delight it was to have her assist us. Proper personal customer service, with heaven and earth moved to resolve the issue.
30 juli 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Fantastic customer service
I had a bit of trouble with an order that went missing and the customer service could not have been better.
Everything was handled seamlessly and my order was re issued without a hitch.
29 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely review! We're sorry your original order went missing, but we're so pleased our team was able to resolve everything quickly and get your replacement to you without any hassle.
Darren was really helpful and…
Darren was really helpful and informative. Took my order efficiently and helped me to ensure my order could be held until I was ready to receive it. Thanks
25 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely review and we will ensure that this is passed on to Darren. We look forward to welcoming you back to Heal's soon!
Heal's didn't recognise my login so…
Heal's didn't recognise my login so locked me out after only one attempt.
24 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your feedback. That certainly isn't the experience we want for our customers. If you're still having trouble accessing your account, please get in touch with our Customer Service team and we'll be happy to help get you back in.
Great products
Great products, great quality but very poor customer service.
23 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your feedback. We're delighted to hear you love the quality of our products. We pride ourselves on providing excellent customer service, so we're very sorry to hear that your experience didn't reflect that. If there's anything we can do to help, please don't hesitate to get in touch with our Customer Service team.
Customer services came up trumps
Recently contacted Heals customer services after ordering a garden table. Two days later they were offering free delivery. On the off-chance wrote to their customer services (Rachel) and they kindly offered to give me a credit note for the value of the delivery. Can't say fairer than that!
23 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely review! We're so pleased Rachel was able to help and that we could offer a solution. We always aim to provide a fair and helpful service, and we're delighted we could make a difference. We hope you enjoy your new garden table!
Smooth shopping experience
22 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your feedback. We're delighted to hear you had a smooth shopping experience and appreciate you taking the time to share your comments.
Always great quality and reasonable…
Always great quality and reasonable prices.
19 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely review and we look forward to welcoming you back to Heal's soon.
Fabulous as always thank you Darren
Fabulous as always thank you Darren
18 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely review and we will ensure that this is passed on to Darren. We look forward to welcoming you back to Heal's soon!
Great face to face interaction but…
Great face to face interaction but terrible communication. The beautiful Heal's table we bought from Fenwick's was delivered over a month later. Something we had NOT envisaged happening. The Heal's representative in Fenwick was wonderfully helpful - shout out to Afsaneh Hassanzadeh, who deserves a gold medal in customer service - but communication with the delivery side of the business was frustrating to say the least. Delay after delay, accompanied by conflicting and downright contradictory emails. I hate to think of the effect on my blood pressure. On the plus side, we were told the £79 delivery charge would be refunded (although it was going to take ten days, why?) and the cheery delivery men were hilarious and efficient at the same time, and of course the wonderful Afsaneh. Oh, and the table is glorious.
16 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for taking the time to share your detailed feedback. We're delighted to hear you love your table and that Afsaneh provided such helpful and attentive service. We’re very sorry, however, for the delays and frustrations caused by the delivery communication, and we appreciate your patience throughout. Your comments have been shared with the relevant teams as we continue to improve our service.
Excellent staff
The staff members who served me - Yasmin - at Heals at Redbrick was super helpful and went beyond to make sure that I made exactly the right purchase with my gift card
13 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely feedback. We're delighted to hear Yasmin was so helpful and made sure you found the perfect purchase for your gift card. We’ll be sure to pass on your kind words.
A really nice experience!!
Darren at HEAL’S (Redbrick Mill) is brilliant, very helpful, patient and supa nice person, thank you for all your help over the last few purchases.
17 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely review and we will ensure that this is passed on to Darren. We look forward to welcoming you back to Heal's soon!
POOR QUALITY ARCHITECTURAL MUGS
I bought 6 Architectural Mugs by Alexandra & Ainsworth Orange, one in each colour. Externally they are very attractive. Sadly, the insides very quickly acquire heavy staining after being used for coffee or tea, even though the mugs are washed immediately after use. No amount of washing, manually or in a dish washer, removes the stains. The mugs are now so badly stained as to be unfit for serving drinks to visitors. Definitely not recommended.
1 maart 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for taking the time to share your feedback. We're sorry to hear that you’ve experienced issues with staining on your mugs. We understand how disappointing this must be, especially when you’ve taken care to wash them promptly after use. We appreciate you bringing this to our attention and would be happy to look into this further if you could contact our Customer Service team with your order details.
Great service and products.
17 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely review and we look forward to welcoming you back to Heal's soon.
Excellent customer service
Delighted with the items of furniture purchased and super efficient, friendly customer service. A++
16 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely review! We're delighted to hear you're so pleased with your furniture and our customer service. We hope you enjoy your new pieces, and we look forward to welcoming you back to Heal's soon.
I found Heal’s to be extremely helpful…
I found Heal’s to be extremely helpful when I had a number of queries relating to one of their LED strip lights. I communicated both by telephone and later by email, and in the latter case, I received replies with answers to my queries within minutes from Rachel. Thanks for a great service.
15 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your wonderful review! We're so pleased to hear you found our team helpful and that Rachel was able to answer your questions so quickly. We'll be sure to pass on your kind words to her. Thank you for choosing Heal's!
delivery times uncertain and unreliable…
delivery times uncertain and unreliable - I was told you had one of the items in Tottenham court road store, I went there of course it was not available
14 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to visit our Tottenham Court Road store only to find the item wasn't available. We sincerely apologise for the inconvenience caused and hope we'll have the opportunity to provide you with a better experience in the future.
Love Heals
Love, Love, Love Heals I just wish there was a store near me in the North West. I've been buying Thomas Loft China for 30 years, so happy they keep on selling it.
15 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely review! We're delighted to hear you've been enjoying Thomas Loft china for the past 30 years, and we're so pleased we can continue to stock it. We'll also be sure to pass on your feedback about having a Heal's store in the North West. Thank you for your continued support!
Wrong size for garden table covers
An added note.
I received the EOS table cover today and the quality was very good( though it didn’t come with any rope for the eyelets at the bottom to secure it,,which is kind of illogical, but there were others ties for the legs. I guess they make the eyelets unneeded)
I’m pleased with the purchase and happy to know Heal’s sources good quality.
Original message.
Wrong size for garden table cover for extending table. It was noted as the same size as communal. Fortunately I called to check.
Plus delivery charge at £29 is far too expensive.
14 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your feedback. We're sorry to hear about the confusion regarding the table cover size, although we're pleased you contacted us before purchasing. We also appreciate your comments about our delivery charges and will ensure your feedback is shared with the relevant teams.
Fast
Fast, efficient and super quality products. Love Heals in every way
13 juli 2026
Review zonder uitnodiging
Antwoord van HEAL'S
Thank you for your lovely review! We're delighted to hear you love Heal's and were pleased with the quality of our products and service. We look forward to welcoming you back soon.
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