HEAL'S Reviews 

I actually got to speak directly to a person when I rang through to customer service. Not only a human but one who felt that his role was to help solve my issue and Raymond did.
The company that was sent look into the issue also was great. Arriving on time and solving the problem.
Would recommend Heal's as they have been great from purchase, delivery and after care.

Always a pleasure to shop with Heal's. The products on-line are clearly presented and described. It can take longer than other stores to receive the goods, but one can always be assured that one is not going to be disappointed when they do eventually arrive.

I would like to commend two sales assistants @ Tottenham Court Rd Heals yesterday. Sayma and Benita could not have been more helpful and engaging. Their positive attitude was infectious - I came away with more than I anticipated buying plus a lovely butterdish - what very clever sales people they turned out to be!!

Checkout UI is clunky on mobile and needs updating

We have found the service from the Heal's staff at Redbrick to be consistent first class. Great design advice, very responsive and they also went the 'extra mile' sourcing additional furniture options from their suppliers for us, at much better value than others.

Love Heal’s for it’s customer service. Bought a light of which a part arrived broken despite being very well packaged. I spoke with customer service on the phone and within 5 minutes of sending a few photos of the issue, they had dispatched a replacement and worked with me to find a good day for DPD to pick up the damaged one. They also suggested I double check the new arrival fully and swap out anything with the other package to make sure all complete/intact if anything in the second dispatch was broken too. Faultless.

Heals, London - Austen Bar Stool Tan Leather x 2

I am writing to share some well-deserved praise for Eugene at your London branch. His customer service was absolutely exceptional. He was incredibly helpful, patient and thorough, taking the time to explain everything in detail so that I felt completely confident in my choices. Nothing was too much trouble, and he genuinely couldn’t have done more to help me.
Employees like Eugene are rare, and I sincerely hope his dedication to providing outstanding customer service is recognised by management. He is a real credit to your company.
Dawn Chandler

Always a pleasure to shop at this store .
Good quality - design

lots of choice, free delivery, easy to use website.

We were looking for dining room chairs and Luke helped us with thinking about our choices, giving some really useful pointers and coming up with some creative solutions. He was a ⭐️

Disgraceful service from Heal’s. We are 1.5 months past our original ETA for a £2,000 TV cabinet, having been delayed three separate times. They do not communicate unless you go extra lengths. I’ve had to chase customer service every single time just to get auto-emails or broken promises. Absolute waste of money, you are better off buying from any other studio in London.

I have spent around £10k on some key pieces for my new flat. The Hepburn sofa, Marna bed, rugs, living room furniture and accessories.

The good: the quality is decent, definitely overpriced but at least it's not flat pack and they offer clean installations.

My experience with the delivery company (DRS): they were running late and refused to assemble the bed due to lack of time. The team was aggressive, we actually feared for our safety with how they handled themselves. I complained both to Heal's and DRS and Heal's never got back to me. Their Customer Service is the worst possible experience when you consider you're paying a huge premium for their pieces. With the last item they delivered, the sofa, they lacked tools to staple the fabric underneath and promised to raised it to Heal's and nothing has happened.

The furniture itself is fine, better than average but you definitely don't get the premium experience you should get for the price. All my items have had defects: veneer from the bed chipping (out of the box), marks on the leather sofa (like small burn points) also out of the box, dents on the tv unit. Every piece has something wrong. It's not major but at this price point you would expect perfect.

I've been to their store in London several times: if you're buying, they'll do OK with the service. If you're asking for help to address issues, they are actually rude.

Lastly, some pieces are drop shipped from the manufacturers and have painfully long delivery times: 2 months for a lamp? I've learned now to go to the designer/maker directly instead for faster delivery and better deals most of the time.

Unless you're after a piece that's unique to them, just keep shopping elsewhere, the quality doesn't match the price tag, the delivery service is horrible and their customer service is non existent.

Very straightforward website for an online order and no necessary interference with advertising other products. Much appreciated.

I contacted Heal’s with an enquiry about a table I bought from them, just over 10yrs ago. I wasn’t very hopeful that they could do anything to help, but Alia contacted me today with a positive update. I’m very impressed with Heal’s and the professional Customer Service I have received.

Always an excellent service experience with Heal's

Brilliant service from Kat and others in customer service who went to great efforts to help.

Looking for ages for the right kitchen island light, saw the amis light in your Bath shop, just perfect and staff very helpful

We bought an expensive table from Heals (Tara Artisan, around £3,800). A maintenance kit was delivered with it. We followed the instructions in the kit and online video and ended up with an oily mess on the table top.

We complained to Heal's and this is how the saga began.

Here are some highlights over the last 2 months:

- Heals sends a third-party technician to look at the issue. The guy who rocks up has no idea what he has been called out to do and thinks he is oiling the table in situ. He writes a report for Heals.
- Heals reaches out to the manufacturer and we wait for a month to hear back.
- The manufacturer takes no responsibility, sticks to the instructions in the kit and the misleading video of how to oil the table, and offers to send a new maintenance kit.
- A Heals customer advisor ignores our concerns and questions and states they are certain a new visit by the technician will resolve the matter. Wow.
- We go on holiday.
- The same Heals customer advisor sends a glass bottle of flammable oil (!) in a poorly sealed packaging while we are away without any notice. Surprise, surprise - the bottle breaks and the oil leaks onto our neighbours table because the parcel has been delivered to them in our absence.
- I email Heals to complain about this and send photos. The Heals customer advisor ignores the facts in my message and asks me to confirm that I want the technician to come.
- I ring up Heals very upset, make a formal complaint and am told a manager would ring me up the next working day.
- Nothing happens so I leave this review.
- My husband rings up Heals to complain and mentions this review.
- A manager speaks to us and promises to send a senior technician out. I will update this review accordingly.

I am appalled by the fact that I am being made to feel like an idiot for spending a lot of money on a table.

I am disgusted by the fact that their after-care team think it is acceptable to treat customers like this.

I will never buy from Heals again. The customer service is dreadful.