HellyHansen Reviews 

Merci d’avoir considéré ma demande, vous vous êtes ajuster à ma réalité, une fois que nous avons pris le temps de discuter,

Really awesome - excellent. I enjoy wearing HH shoes - they fit true to my size - 11.5 - and are comfortable and long lasting.

I had one small problem that was immediately resolved. I was amazed and really HH exceeded my expectations.

Clear prompt communication -

Product recall - told to send a photo to a given email address. Emails all bounce back. Told to contact customer service phone number - 'closed for training'.

Your mistake - but I'm doing all the chasing for you to be able to rectify it. Appalling.

100 percent satisfaction! I bought a jacket last year and had some issues with it. Contacted customer support and they helped me out big time with warranty. Not only were they quick to handle it but I didn’t feel like I had to beg for help! Now this is good customer service. I will buying more stuff soon.

Ich habe HH bestellt, meine Kreditkarte ist belastet. Die Zustellung ist so sicher das eine Unterschrift erwartet wird. Das ist nicht möglich da wir tagsüber kaum zu Hause anzutreffen sind. Eine Änderung auf DHL Station ist nur möglich wenn ich eine PostID oder so etwas habe. Bei DHL bin ich registriert. Als Empfangsort habe ich etwas hinterlegt. Alle anderen Versender schaffen das. Es ist extrem mühsam einen Kontakt zu HH zu bekommen um eine für uns geeignete Empfangsmethode zu vereinbaren.
Wer hat ähnliche Erfahrungen gesammelt?
Die Abwicklung bei HH ist so sicher das nichts ankommt ( persönliche Unterschrift erforderlich, Änderungen des DHL Ablageortes nur mit „Post ID“ ….

Recall handling is an imposition. The fact that HH has multiple recalls on live vests is bad enough. But they set one on top with a recall process, which involves waiting 14-28 days for a response (this is what they wrote, only one week has passed since, so I don't know if this response will ever be sent).

I purchased a pair of safety shoes on sale at 50% off. The order hadn’t been shipped 3 days later so I enquired about the delay of my order and was assured the order was being processed in their warehouse.
The next day my order was cancelled and the safety shoes are now full price again and in stock on their website.
The reason for cancellation was given as either I requested it (I didn’t), no stock of item or a pricing error. That leaves me to assume they didn’t want to fulfil the order of an item on sale as it is now full price and in stock?
Very poor service.

Helly Hansen has some of the best apparel out there and their Customer Service is top notch. I called them for a defect issue and it was resolved in 24 hours.
Thank-you

Great customer service from HH. Wrote about my problem, I received a quick reply and a satisfactory solution. will definately order from them again, they do support the warranty of their products.

Completely unsustainable company. Actively encourages refuse disposal of products. And does not recycle or upcycle at all. Very disappointed to still see a company as unsustainable as this in the 21st century.

Customer service response time is over 3 days. Each time I contact they delay it further.

Contacted Helly Hansen Customer Services when two Tech Pro jackets delaminated.

HH responded very quickly, asked for several additional bits of information and then agreed to replace both jackets.

Excellent customer service

I had scout men's duffle bag that ripped in the back. I sent photos to customer service.
Customer service returned my email on a timely time frame gave me a store credit and I was able to reorder another duffle bag at no charge. I am one happy camper. Customer service at Helly Hansen 5 stars. Thank you.
Linda from Pennsylvania U.S.A.

Realice una devolución y no hacen más que ponerme pegas para abonar el dinero, llevo enviados varios correos electrónicos y me siguen dando vueltas y para colmo el teléfono de contacto en España nadia habla español, lamentable todo

The Customer service from this company is excellent.
Marie replied quickly to my emails and was so helpful.
I bought a coat which the popper came off and was sent a replacement
The five stars are well deserved and I would buy again from this company

Sold me a faulty life jacket for my child and years later told me of the risk of drowning. Recall process done with photos of jacket destruction, still no refund weeks later. Now found out they a Norwegian company have sold/given my personal details to two USA AI companies without my permission which want a photo copy of my passport for a refund of a faulty life jacket that could have killed my child. Absolute vile company that is selling personal data to USA far right AI companies.

Selling buoyancy aids (for kids!! ) and starting a recall because of risk of drowning YEARS later!! As if that wasn’t bad enough, making the refund process really awkward on top of it! Bought from the brand thinking it was reliable and good quality, just disgraceful & disappointing.

Jeg har relativt nylig kjøpt sko hos HH. Etter å ha brukt dem i hverdagen, virket de komfortable nok til at jeg tok jeg dem til en byreise hvor jeg forventet å gå ganske mye. Jeg er veldig vant til å gå 10000 skritt om dagen med andre sko, men disse HH-skoene prøvde å være svært harde og førte til at jeg etter et par dager fikk smerter i ryggen, kne og ankler. Som lojal HH-kunde tok jeg kontakt med kundeservice med håp om noe en innstilling fra selskapet Svaret jeg fikk var såpass byråkratisk og uinteressert, at jeg nesten måtte melde dette på Trustpilot.

I purchased a jacket that started to delaminate and original receipt couldn't be located. Store credit for retail value was provided after sending photos of the product, including all tags showing it to be an authentic item. Straightforward process and customer service was easy to work with. I am a fan of all their product I have purchased in the past. This is the first issue I've come across

Jeg opprettet reklamasjonssak hos Helly Hansen 12.12.2025 vedrørende en jakke, med dokumentasjon, bilder og transaksjonsdetaljer

Etter lang behandlingstid ble jeg bedt om å sende jakken inn for reparasjon. Fraktetikett ble først sendt etter lengre purring, og jeg sendte deretter jakken inn. Pakken ble hentet av Helly Hansen/deres reparasjonspartner innen fristen kort tid etter 27.03.2026.

Per 26.05.2026 har det gått 165 dager siden saken ble opprettet, og rundt 60 dager siden jakken ble mottatt/hentet. Jeg har fremdeles verken fått jakken tilbake, fått ny jakke, fått refusjon, fått avslag eller mottatt noen konkret status

Dette er etter mitt syn svært dårlig kundebehandling. Det fremstår som om saken bare har stoppet opp, samtidig som jeg som kunde sitter uten produktet jeg har reklamert på. Jeg har ikke kunnet bruke jakken i hele vinter, hvilket var en vinterjakke

Jeg har tidligere hatt et godt inntrykk av Helly Hansen, men denne reklamasjonsprosessen har vært svært skuffende. Når et produkt sendes inn til reparasjon, må kunden i det minste kunne forvente en statusoppdatering og en løsning innen rimelig tid

Dette er for dårlig, jeg kommer ikke til å kjøpe fra Helly Hansen igjen i fremtiden, og fraråder nå alle jeg kjenner fra å kjøpe fra dere

Case number 00832011

They were comfy at the start but the quality is terrible. After 8 months holes started appearing in the base of both sides. The seams on the top starting to come apart too. Very disappointed