Heron Electrical Reviews 78

We chose a Heron PV/battery installation following a poor customer service experince with Octopus. Heron were a breath of fresh air.... any queries answered in minutes. When the installation was undertaken the workmanship was excellent and the after sales help was spot-on.

Karl and Jamie went above and beyond when installing our solar panels. Karl fixed some broken tiles on the roof he discovered and didn't want to take any payment for it. They were efficient, worked hard and installed the panels very quickly. We have no hesitation in recommending Heron Electrical. Fantastic service.

I cannot recommend this company more. Outstanding customer service. They installed my Solar panels in May 2024. December 2025 the bird guard failed. A roofer was sent the next day. A professional and friendly installer, Bird Guard fixed.

Had solar panels and battery storage installed by Heron Electrical a few weeks ago. I can’t recommend them enough! The contact throughout the process was excellent. Just before my installation date, I was contacted to say a part of the setup wasn’t available due to a supply issue, but was told the rest of my system would be installed so we were up and running while the part arrived. This involved an extra visit at no extra cost, which was much appreciated. The installation itself was a very neat job, and the system is working brilliantly. If you’re looking to get a system fitted, you won’t be disappointed! 👍

Fabulous service from start to finish. From my initial contact which was very professional and friendly . Agreeing a mutually agreeable installation date and the engineer arriving as schedule was fantastic.
The engineer ( think Jamie) was very knowledgable and efficient. During the whole extra battery installation he was careful and respectful of my property also keeping me fully updated. On completion he tidied up and removed every last shred of waste and left the area tidier than when he started.
In passing during him showing me everything was functioning correctly I mentioned , prior to his install , that one of my specialist battery apps was not functioning correctly on my phone/ iPad . He took the time to listen and investigate culminating in him resolving the pre installation annoying software issue.
Yet again David and Ben’s passion for customer care , no matter how small the customer , has shone thru.

Heron installed my panels and batteries almost 3 years ago and did a splendid job then. However, earlier this week I had a car charger installed by Octopus Energy and when their electricians left I found I could not charge nor discharge my storage batteries. Calls to Octopus were met with a response that it could take 10 days to reply to my fault report. Anyway, I emailed Heron about another matter and mentioned the above problem and immediately and without me asking Heron sent an engineer to look into the issue. Heron's electrician was on my premises for about an hour, but in that time fixed the issue and left me with a fully working system again. I am still waiting for a response from Octopus, 5 days after I raised the issue with them.
This is customer service well beyond expectations and even more so when you consider that Heron was aware that I had gone to a different supplier for the car charger. I will certainly not be considering anyone else should I add to my pv system in the future.

Keep informed throughout solved problems on the day. Decent job all round.

Guys turned up to fit my Solar and professional. kept me informed of what they were doing. Three really nice blokes would use this company again.
Mark hucknall Nottingham.

I've had a battery installed by Heron recently and they have been brilliant. From the initial enquiry, through the install and final certificate supply 10/10 service.

Very efficient, very clean and bloody quick at what they do!
My install was done over 2 days but it was only 2 mornings really, Travis was there on day one installing the battery and inverter which he had done within 3 hours.
Day 2 the roofers (Karl and Paul, along with Travis turned up at 7:30am, got cracking and by1pm I was running on solar, the guys explained what they were about to do in detail, made sure my questions were answered then cracked on!
The result is 10 panels on the roof, 20.16kw battery and 5 kw inverter all fitted in under 9 hours.
These guys work hard, work fast but also take the time to answer questions, the outcome is a perfect installation professionally done with minimal disruption to daily life!
Keep up the good work guys!

very informative and friendly company to deal with, order placed and installed in less than four weeks!
have recommended them to all my friends.

Won a £550 raffle and they wouldn't accommodate me due to having no money as I'm disabled, Added extra prerequisite after winning, So basically won nothing because they didn't want to hold up there end of the raffle.
"Not sure if this specific set-up is for you? Don’t worry, the experts at Heron Electrical have some scope to help you customise the solar and battery solution to cater exactly for your home’s needs."

Fantastic install by the guys from Heron installing solar panels and batteries provided by Egg.

All of the guys who worked on the install were on time, polite, friendly, and tidied up after themselves. The install itself looks very neat and is working flawlessly - couldn't be happier.

I would happily recommend to anyone looking to get solar panels and batteries installed, they did a great job.

First service of PV system installed by another provider.
Easy to book by Hayley in the office.
Service was expertly carried out by Harry who answered all my questions and highlighted a minor issue.
Would definitely recommend and would have no hesitation in using Heron Electrical again. Thank you

Heron have recently completed the install of our new solar panels & battery storage to our new build.
From first point of contact to final handover they have been fantastic, Ben was great throughout covering all the questions that i had (of which there were many) nothing was too much trouble to run through and answer. Their pricing was fair and transparent throughout an they made every effort to make sure that costs were not added where they didn’t need to be.
Sue made sure that everything in terms of the DNO application went through very smoothly, and kept me up to date regularly with the status of the application.
Everything was carried out on time and as agreed. The lads that came to carry out the install were great and you could tell that they took pride in the job that they were doing. Kieran in particular took time to make sure that i was happy with everything in terms of placement and that i knew how everything was set up and installed.
Even with a slight hiccup in respect of the battery spec along the way this was sorted out really quickly an without issue.
Overall, Heron Electrical are a great example for how a company can deal with a complex service and through a really high level of customer service and communication make it a straightforward, easy process. I would have no hesitation in recommending Heron Electrical to friends and family and will no doubt use them again should we need anything in the future!

Once again delighted I selected Herons to install my solar system. A while ago I noticed a minor issue with my , circa 18 month old installation , and contacted Herons . They quickly investigated and diagnosed the issue . Then within weeks replaced , at no charge , the item generating the issue. The engineer turned up at the agreed time slot and professionally replaced what was required. As always has been the case he did a very neat and tidy job. Plus checking before he left that I was happy and had no queries / issues.
Well done to the whole team from first contact to resolving my concern

Excellent service throughout, from the survey to completion. Attentive customer support. Very pleased with the whole installation and how it looks on our property. Well done Heron Team!

Heron's installation of our solar panels and Powerwall battery was a first-class experience from start to finish. They were very helpful during the planning stages and the installation itself was a masterclass in efficiency, carried out by friendly and knowledgeable staff. We would strongly recommend this company to anyone planning a solar installation.

Really great experience with Heron Electrical - installing solar panels plus battery on behalf of Boxt. They all worked so hard, were extremely knowledgeable and ensured the system was fully set up (and explained to us!). Really great team and really pleased we had Heron Electrical - thank you!!

We recently had the pleasure of working with Heron Electrical to install our third Tesla Powerwall 2 and upgrade our electrical setup to three-phase across our property. From start to finish, the experience was excellent.

Dave and Ben, along with their team, worked extremely hard and delivered the results we'd hoped for. Despite encountering some unexpected challenges, they managed to complete the project on time and within the agreed budget. Their dedication and expertise were evident throughout the entire process.

The pricing was fair and transparent and we are extremely happy with the outcome. Our new setup is working flawlessly and the quality of the workmanship is top-notch.

If you are in the market for batteries, solar PV, whether for domestic or commercial use, we highly recommend Heron Electrical. Dave, Ben and the team are excellent professionals who will ensure your project is completed to the highest standard. We couldn't be more satisfied with their service.

Thank you, Heron Electrical, for a job well done!