heylo Reviews 

As first time buyers, the housing market can be an infinitely daunting world to navigate. After carrying out extensive searches and house viewings, we opted for shared ownership which we believe is an excellent way to get on the property ladder and finally decided upon a Bovis new build home in association with Heylo Housing. We initially expressed an interest in a house in Herefordshire. However, there was a mix-up with the application and reservation, and we missed out on the property. We were hugely disappointed, but we contacted Heylo, whose national head of sales, Rachel Baker, reached out to us directly and reassured that there would be another property for us. Thankfully, Rachel is a woman of her word, and just a few weeks later she got in touch to tell us about a new home which had become available, and which has turned out to be even better than the original one. Thanks to Rachel Baker and Heylo, we have found the entire home buying journey a surprisingly smooth one, and not nearly as intimidating as we once thought. First rate service, excellent communication, and reliable, supportive property professionals helped us find our dream home.

Our heartfelt thanks go to Heylo for assisting us in stepping onto the property ladder. Although the journey was challenging, the commitment and assistance of their team were invaluable. Josh deserves special mention for his constant support and availability. We also highly value Rachel's willingness to address all our inquiries. In summary, the experience was outstanding... thanks, Heylo!

Awful company!

In the 8 years since I took ownership of my property my rent has more doubled, I was given a £5,000 bill with no explanation, literally no help whenever there is a problem.

After a protracted legal process I am being evicted to the street in January. For context I am a disabled veteran with a child. They even instructed their solicitor to argue that evicting us to the street that day wouldn't count as "severe hardship" and sought possession forthwith! If a disabled veteran with a child sleeping rough doesn't count as hardship ... ? To top it off, they tried to charge me over £7500 for their legal fees, the judge reduced this down to under £2500 and had serious words with them about the fees they tried to levy against me.

This is a greedy, heartless, arrogant and thoroughly loathsome company. I strongly advise any and all to avoid like the plague!

Getting back into homeownership after renting for so long was made possible through shared ownership. It was especially impactful for me since I'm over 60.Fortunately, I used the staircasing process to buy the entire share over time. Heylo played a crucial role in assisting with this process, which wrapped up this week.

Rachel Baker from Heylo was absolutely brilliant when I moved into my new home. Due to legal formalities, it all ended up happening very quickly and last minute, which made it a very stressful and uncertain time…
During which, Rachel did everything she could to ensure everyone had all the necessary paperwork in order to speed things up.
Rachel went over and beyond in ensuring my new home was all cleaned and ready to move into, when usually Heylo would require 10 days notice.
Rachel made what is supposed to be one of the most stressful things in life, as straight forward as possible for me and I’m so grateful to her.
Her professionalism and collaborative partner working with other agencies was also exceptional and efficient. Meanwhile her friendly, caring and reassuring nature shone through, making the entire experience a whole lot easier for me. Thank you so much Rachel! Xx

Selling of my shared ownership property was made so much easier with Heylo,s assistance in particular Natasha who helped so promptly with any queries raised. Helped immensely when dealing with a very anxious purchaser of my
Property.

I would strongly people to avoid shared ownership as much as possible. It comes with none of the benefits of owning and all the draw backs of renting. The rent increases everyear. You are also forced to follow your estates rules exactly whilst everyone else can do what they want. We’ve had constant battles with a neighbour blocking our driveway. Heylo didn’t want to know and denied there being a problem. When the neighbour complained about us they took their side immediately without even investigating properly, sending us threatening emails and speaking to you like a child. Cannot wait to sell up - an utter scam of a company.

What a great experience with Haylo, always helpful and hands on! When selling our old home we had a bad experience but Haylo has made it so easy with our new home! And to send a hamper was absolutely above and beyond too!

We are incredibly grateful for Heylo for helping us get onto the property ladder. The process wasn't easy but the team's dedication and support made a huge difference.
A special thank you to Josh who worked closely with us throughout and was always there when we needed him. We also really appreciate Rachel who gladly answered every question we had.
Overall, a brilliant experience....thank you Heylo.

I thought buying the rest of my house would be complicated, but it just wasn't. The staircasing procedure was simple and straightforward and today we completed on the sale.
Shared ownership through Heylo allowed us to buy a home in steps and in our own time. Without it, we could never have achieved home ownership.

Thank you, Heylo. You made the resale process easy. I want to express my gratitude to Natasha of the staircasing department for being so helpful in the process. Thank you so much.

Natasha dealt with my staircasing process in a professional and competent manner to ensure everything went smoothly - thank you very much

Shared ownership allowed us to get back onto the property ladder after years of renting. In particular, as I was over 60 it has made a real difference.

Luckily, I have been able to use the staircasing process to eventually purchase all of the share. Heylo have been instrumental in supporting this process, which was completed this week.

My experience with Heylo Housing has been extremely stressful and disappointing.

First, they got the percentage of my property ownership wrong. My paperwork clearly stated that I owned 77%, but it later turned out I only owned 71%. This caused huge confusion and stress, especially as I was basing the figures on buying another property.

Second, I was told I could sell under the RICS valuation and repay the percentage based on the agreed sale price. Later, I was informed this information was wrong. By that point, I had already made decisions based on what I was told.

There has been no offer of compensation or accountability for the mistakes. Instead, I’ve had to deal with all the stress and consequences myself.

I would not recommend Heylo Housing – the lack of accuracy and responsibility has made what should have been a straightforward process incredibly difficult and upsetting.

Worked closely with Rachel Baker.
Was fantastic from start to finish.
Suffered some complications on the mortgage side and I found Rachel
To be incredibly patient and understanding.
Strongly recommend and wouldn’t hesitate to again.

We recently sold our shared ownership flat. Natasha at Heylo was brilliant, she helped us every step of the way and pushed to get things sorted quickly. Thank you :)

Appalling customer service! Last year they started chasing for rent arrears from 4 years ago. I provided them all the evidence and proof of payments, to then be told it’s all sorted and was an error on their end. 8 months later they start chasing for the same again. The income officer won’t even call me or answer my calls to discuss my concerns of where my money is over the phone. He takes weeks to reply to an email and when he does he doesn’t even answer my questions or concerns as to where my money is! BE VERY WARY using Heylo! Needless to say it’s STILL not sorted.

Started chasing us for debt following a rent increase. We’ve never received an invoice for the debt, just a chase letter saying it had been escalated. Debt was caused by them not adjusting our direct debit payments.
We’ve tried to call multiple times but they keep hanging up on us.
We’re now getting threatened that our home is at risk. The debt is £70 so literally nothing compared to the thousands we pay them a year.

Amazing Team - I dealt with Ewan and he was brilliant - dealt with everything so promptly and professionally. Also Rai in another department was amazing. Honestly could not thank them enough. My enquiry was extremely urgent and they did not disappoint in having my issue resolved. Thank you so much!

Had a long wait to get my remortgage confirmed, finally got resolved and happy with the service. Thank you for taking the time to resolve.