heylo Reviews 

Amazing Team - I dealt with Ewan and he was brilliant - dealt with everything so promptly and professionally. Also Rai in another department was amazing. Honestly could not thank them enough. My enquiry was extremely urgent and they did not disappoint in having my issue resolved. Thank you so much!

Had a long wait to get my remortgage confirmed, finally got resolved and happy with the service. Thank you for taking the time to resolve.

Just trying to get contact has proved impossible and that's before we even apply!
We have being trying to reach the sales team to start the application process for shared ownership, however, despite numerous promises of a call back, nothing, just radio silence.

Heylo Housing urgently needs to reassess their reliance on third-party solicitors and collaborate with a firm that can effectively address legal challenges within a specified timeframe. While the team at staircasing dept makes efforts to resolve issues, the process often becomes circular, ultimately requiring intervention from law firms that fail to respond adequately to inquiries. This has resulted in significant delays in progressing to the staircase, compounded by Heylo's solicitors mishandling the documentation for the land registry. The service provided by Heylo is subpar, as they frequently shift responsibilities between various companies to tackle issues that they are unable to manage internally.

In light of these experiences, it is advisable to avoid engaging with Heylo altogether due to their evident incompetence.

Consider avoiding Heylo at all costs and make a thoughtful choice to invest your hard-earned money elsewhere. Your financial resources deserve to be spent wisely, and there are better options available that can provide greater value and satisfaction.

Purchased a shared ownership property in May 2022, and have not started to receive notices of arrears for rent from June 2022 although this had been paid.
Even though proof has been sent, Haylo continue to send notices and are now threatening to take legal action.
The customer service is shocking
The department who look after arrears are non-existant unless it is to send incorrect threatening letters.
Not a good experience

I purchased a shared ownership property as it was a great way to get onto the property ladder. Heylo have always been very responsive and helpful especially when it came down to me selling the property. A big thanks and special mention to Natasha Marsden in the resales and staircasing team, she went above and beyond to help me work to deadlines and assist with queries.
Overall I’d recommend Heylo, you hear of some horror stories about shared ownership but that has not been my experience.

Heylo are a fantastic company to work with. They are prompt, effective and efficient in everything they do. We cannot fault the service they have provided from start to end. Rachel Baker specifically has been tremendous and so supportive throughout. Her communication has been the best we have ever received to date. Rachel is an asset to your company and a rare find!

Thank you for everything 🙂
It has been a pleasure to work with Heylo and I would recommend to family and friends.

We have recently staircased on our property. We found Natasha Marsden very helpful in explaining the process and keeping us updated

They made it everything so easy to move into my new home.

The team always replied to my emails and answered my calls, they chased things up to make my purchase go as smoothly as possible. Thank you for your help.

I owned a shared ownership property with Heylo.
It was great way for me to get on the property ladder, the rent was always fair and increases did occur but always seemed reasonable.
I've recently bought 100% of my home Heylo have been really helpful throughout and have nothing but praise for Ewa. Thank you for your assistance.

Anyone thinking of buying a shared ownership home I would recommend Heylo, just make sure you do your research and understand if this is the right decision for you.

Awaid, as this private company have higher expenses, particularly in terms of rent and selling expenses. If you are considering share ownership, I recommend a local not-for-profit housing association, such as Curo or Westlive, as they offer more favourable terms.
If you think I'm going to pay a premium for a couple of years just to get on the property ladder, only to sell or buy off later, you're mistaken. No one is going to pay full price for a flat in a social housing block, and the selling process is an expensive nightmare.

Thanks to Rachel and Heylo Team I was able to become an home owner at such a young age Rachel helped me throughout the process very understanding and helpful at Sorting out issues which I had I hope to buy my 2nd home through heylo in next couple years

We purchased our first home with the help of Heylo. Our experience was a positive one and they were there to support us on our journey to home ownership.

Selling my flat was an absolute nightmare, largely down to the solicitors (including Heylo's, I'd strongly recommend they change who they're working with) but the moment Natasha Marsden got involved everything felt so much more hopeful. She was extremely informed (much more than my solicitor) and could explain complicated legal things to me which had taken up weeks of my time figuring out! Not only that but she spoke to me with real empathy, which at that point I had seriously lacked throughout the whole process and it made the world of difference. She's an absolute asset to Heylo and they'd be wasting an opportunity not putting her in some sort of mentoring role so she can share her knowledge and customer service skills with whatever team she's in! She also deserves a raise, she absolutely rescued my opinion of Heylo.

Thanks again Natasha, I don't think I'd have made it through without you! (Sane, at least)

We bought a shared ownership house with Heylo in 2020 and have just sold and completed on the 30th of May 2025. I couldn't recommend Heylo more. The rent increases over the years were reasonable and they're always quick to respond if we had any questions along the way. The legal team and process through the sale was easy and communication was efficient. Thank you for getting us on the housing ladder! A special thank you to Ewa Skrzynska who was always pleasant, happy to help and quick to respond.

I’ve had a very disappointing experience with Heylo Housing. As a shared owner (they own 50% of my property), I contacted them for assistance obtaining the management pack for my home. Instead of taking responsibility, they referred me to Remus, their appointed management company — who then informed me they haven’t even taken over management of the property. Heylo then suggested I contact the developer, even though the house is three years old and Heylo is the landlord.

This constant deflection between parties has not only wasted my time but is now causing me financial distress. I cannot proceed with important matters relating to my property due to the absence of the management pack, and no one at Heylo seems willing to take ownership of the issue.

It’s extremely disappointing to see such a lack of accountability from a company that promotes itself as a responsible shared ownership provider. I expected better support from my landlord, especially in circumstances where their inaction is causing real financial impact.

Would not recommend based on my experience.

Tikhaka from the Resales/Staircasing Team was fantastic and helped with the very lax solicitors (at both ends of the sale). I give a very grateful 5 stars to Tikhala! ⭐️ ⭐️⭐️⭐️⭐️

Natasha Marsden has helped me through the process of selling my shared ownership property. She has made it so much easier for me and her consistent updates and chasing things for me has made the experience much easier.
Thanks Natasha.

Fantastic People to work with especially Ewan, always answering questions and helping where he can.