heylo Reviews 

1.405
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have had a positive experience with Heylo, especially the Resales and Staircasing team. This was a particularly difficult purchase that went on forever, but I was never forgotten by Saba... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Saba was my daughter's case handler in the sales and re staircasing team. Always so very helpful and efficient. If she was busy, she rang me back as promised when I asked on numerous times and kept o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

"Getting on the property ladder through shared ownership felt like a mountain to climb, but Rachel at Heylo Housing made it happen. She went completely above and beyond to guide me through to completi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

My son lives in a Heylo Housing property and has had no lighting downstairs for over a week. Despite emailing them multiple times, nobody has responded or come to fix the problem. Their service and co... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Eigendomsbeheerder
  2. ook in
  3. Hoofdkantoor

Geschreven door het bedrijf

heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(1.405)

32 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Fantastic experience with Heylo Housing!


I had a fantastic experience with Heylo Housing! The shared ownership process was smooth, transparent, and well-explained at every stage. The team was professional, supportive, and always available to answer my questions. They made the journey to homeownership so much easier and more affordable. I would highly recommend Heylo to anyone looking for a reliable and efficient shared ownership provider.

18 januari 2025
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Antwoord van heylo

Dear Bil,

Thank you for your wonderful feedback!

We're so pleased to hear that your shared ownership journey was smooth and well-supported.

Our team strives to make homeownership as easy and accessible as possible.

Warm Regards,
The Heylo Team

Beoordeeld met 1 van de 5 sterren

Heylo attend to emails after 1 day or…

Heylo attend to emails after 1 day or 2. But their solicitors take forever getting things done. They also raise the prices to way above the ongoing rate. My house is going for around £1100/month but Heylo is trying to charge us £1700/month for this house. This is delaying our buy back process which has now been ongoing for around 3 months.

Until then they will keep getting the higher rates so it's almost like they're doing this on purpose. I'm not sure about doing business with them in future.

29 januari 2025
Review zonder uitnodiging
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Antwoord van heylo

Dear Yasin,

Thank you for your feedback.

We’re sorry to hear about your concerns. At Heylo, we take all feedback seriously and are committed to providing clarity and support to our customers.

We have reached out to you directly to explain how your rent is calculated and to address any additional concerns you may have. We are now actively looking into the issues you've raised and will be in touch shortly with further updates.

If you have any further questions in the meantime, please don’t hesitate to contact us at resales.staircasing@heylohousing.com or by calling 020 3744 0415.

Our offices are open Monday – Thursday 9am – 6pm and Friday 9am-5pm.

Best Regards
The Heylo Team

Beoordeeld met 5 van de 5 sterren

Fast and efficient

Fast and efficient . Pleasure to deal with.

24 januari 2025
Review zonder uitnodiging
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Antwoord van heylo

Dear Agnese,

Thank you for your feedback!

We're delighted to hear you found the process fast and efficient.

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

Heylo-Ewan

Ewan helped me massively with my experience with Heylo. I couldn’t fault anything from him whatsoever. He was very efficient and quick with his replies which was a massive help. If it wasn’t for his help I wouldn’t be in the position I am now having been successful in getting myself on the property ladder. Thanks again for all of your help and assistance!

27 januari 2025
Review zonder uitnodiging
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Antwoord van heylo

Dear Nathan,

Thank you for your wonderful feedback!

We're delighted to hear Ewan made such a positive impact on your journey with Heylo. We'll be sure to pass along your kind words to him.

Congratulations on getting onto the property ladder!

Warm Regards,
The Heylo Team

Beoordeeld met 4 van de 5 sterren

Ewan @ Heylo did a professional job but…

Ewan @ Heylo did a professional job but unfortunately we didn’t proceed through the process due to other reasons not related to Heylo .

21 januari 2025
Review zonder uitnodiging
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Antwoord van heylo

Dear Peter,

Thank you for your feedback!

We're glad to hear that Ewan provided professional service, even though you didn't proceed with the process.

Warm Regards,
They Heylo Team

Beoordeeld met 5 van de 5 sterren

We are very happy :)

We encountered a few hiccups during the process, which were no fault of Heylo but rather due to other companies involved.

However, Rachel and Joshua were outstanding in resolving these issues quickly and efficiently. Joshua consistently delivered on his promises, ensuring everything was done as and when he said it would be. Rachel truly went above and beyond, helping us secure the property of our dreams.

We are incredibly grateful for their support and dedication throughout the journey.

17 januari 2025
Review zonder uitnodiging
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Antwoord van heylo

Dear Karl,

Thank you for sharing your experience!

We're sorry to hear about the hiccups you encountered, but we're thrilled that Rachel and Joshua could resolve them quickly and efficiently.

Your kind words about their dedication and support mean a lot to us.

Warm Regards,
They Heylo Team

Beoordeeld met 5 van de 5 sterren

Reliable Rachel…

I’ve recently just helped my disabled brother complete on a new flat with Heylo. The experience has been incredibly stressful ( due to other parties), but dealing with Rachel has been like a breathe of fresh air. I call her reliable Rachel because she always answers her phone, always responds quickly to emails and when she says she’s going to do something, she does it. I know she put a huge amount of time and effort into the process, constantly chasing people to get things done and I honestly don’t think it would have happened without her input. Thank you so much Rachel

10 januari 2025
Review zonder uitnodiging
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Antwoord van heylo

Dear Elaine,

Thank you for sharing your experience!

We're so glad to hear that Rachel was able to make such a positive impact during this time.

Your kind words about her dedication and reliability mean a lot to us.

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

Excellent Heylo!!!

The partnership with Heylo was wonderful. The most surprising and beautiful was the gift we received shortly after we moved to our new home.

We would like to take this opportunity to thank you very much to all of the team from Heylo for everything you have done for us and we appreciate it in you.

Additionally, it is worth mentioning that you have an excellent and very organized team. Thank you so much!!!

Kind Regards,
Iwona and Marcin.

25 december 2024
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Antwoord van heylo

Dear Iwona and Marcin,

Thank you for your lovely message!

We're delighted to hear that you had a wonderful experience with Heylo.

Your kind words about our team mean a lot to us.

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

Brilliant throughout

Heylo contributed massively to the completion of our first home going smoothly, we completed on time which is rare with new builds and in the lead up to Christmas as well. We recieved a lovely hamper from them as well, nice touch!

25 december 2024
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Antwoord van heylo

Dear Josh,

Thank you for your kind words!

We're delighted to hear that Heylo played a significant role in ensuring your first home completion went smoothly and on time.

We're glad you enjoyed the hamper too.

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

A heartfelt thank you to Ewan Keenan…

A heartfelt thank you to Ewan Keenan and the Home Reach team for turning my dream into reality! The service was exceptional from start to finish, exceeding all my expectations. I’m truly grateful and highly recommend their expertise to anyone.

2 januari 2025
Review zonder uitnodiging
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Antwoord van heylo

Dear Eranga,

Thank you for your wonderful review!

We're delighted to hear that Ewan and the Home Reach team provided exceptional service.

Your recommendation means a lot to us.

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

Very happy with services

Very happy with services

20 december 2024
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Antwoord van heylo

Dear Ramune,

Thank you!

We're so pleased to hear you're happy with our services.

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful. Moved the completion along smoothly.

23 december 2024
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Antwoord van heylo

Dear Ben,

Thank you for your feedback!

We’re so glad we could help ensure a smooth completion process for you.

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

A great experience from start to…

A great experience from start to finish. Would thoroughly recommend Heylo

18 december 2024
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Antwoord van heylo

Dear Reviewer,

Thank you for your kind words!

We're delighted to hear you had a great experience with Heylo.

Your recommendation means a lot to us!

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

Life Changing

To Rachel Baker @Heylo:

I wanted to say how grateful I am for you facilitating the shared ownership of our new house. We are over the moon and without sounding soppy, it is truly life changing for us – to have the security of partial ownership vs the last 15 years of renting, is amazing and very much thanks to you. The house is great, the neighbourhood is great, and we’ve had a really good Christmas so far.

I also wanted to say that your recommendations of Simon at the Mortgage Brain and Charlotte at Trethowans were spot on – two really good people who pulled out all the stops to get us in by Christmas.

27 december 2024
Review zonder uitnodiging
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Antwoord van heylo

Dear Jonathan,

Thank you for your lovely review!

We're thrilled to hear that Rachel could facilitate such a life-changing experience for you.

It's wonderful to know that you're enjoying your new home.

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

First time buyer

First time buyer, everything was made easy and simple to do. Kept in contact the whole way and helped with anything needed

20 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience

We were very impressed with speed and quality of service by Heylo. It was ours first journey and level of help we received was simply brilliant. We would highly recommend to anyone that wants to get on the property ladder.
Also thank you for hamper gift it was unexpected and very nice.
Marcin, Iwona

20 december 2024
Review zonder uitnodiging
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Antwoord van heylo

Dear Marcin,

Thank you for your lovely review!

We're thrilled to hear that your first journey with Heylo was brilliant and that you appreciated the hamper gift.

Your recommendation means a lot to us.

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

We’ve recently moved into our first…

We’ve recently moved into our first home with Gleeson and heylo, our experience was extremely stress free. As a joiner I’ve been very impressed with the workmanship and can’t fault it, wouldn’t hesitate to use them again if we were to ever move

20 december 2024
Review zonder uitnodiging
Logo heylo

Antwoord van heylo

Dear Reviewer,

Thank you for your fantastic review!

We're delighted to hear that your experience with Gleeson and Heylo was stress-free.

We appreciate your kind words!

Warm Regards,
The Heylo Team

Beoordeeld met 5 van de 5 sterren

They made my dream come true

I have bought a home through heylo and they have been fantastic from the start.
One person in particular (in my opinion) is the shining light at Heylo. She went above and beyond. I cant thank her enough for her role in helping me reserve our new home. Thank you Rachel Baker.
We are in our home now, i am so happy here.
Thank you Heylo

X

11 juli 2024
Logo heylo

Antwoord van heylo

Dear Rebecca,

Thank you for your wonderful review!

We're thrilled to hear that Rachel and the Heylo team made your home-buying experience fantastic.

Warm Regards,
The Heylo Team

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