I have had a positive experience with Heylo, especially the Resales and Staircasing team. This was a particularly difficult purchase that went on forever, but I was never forgotten by Saba... Toon meer
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Saba was my daughter's case handler in the sales and re staircasing team. Always so very helpful and efficient. If she was busy, she rang me back as promised when I asked on numerous times and kept o... Toon meer
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"Getting on the property ladder through shared ownership felt like a mountain to climb, but Rachel at Heylo Housing made it happen. She went completely above and beyond to guide me through to completi... Toon meer
Bedrijf heeft geantwoord
My son lives in a Heylo Housing property and has had no lighting downstairs for over a week. Despite emailing them multiple times, nobody has responded or come to fix the problem. Their service and co... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.
Contactgegevens
Level 2, 55 St Paul's Street , LS1 2TE, Leeds, Verenigd Koninkrijk
- 020 3744 0415
- info@heylohousing.com
- www.heylohousing.com
4,1
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Outstanding Service from Purchase to Resale
I recently had a fantastic experience with Heylo Housing, and I can't recommend them enough! From the very beginning, their team was incredibly helpful and attentive. They guided me through the entire process, making it easy to understand and stress-free.
My husband got a job in Japan and with a heavy heart, we had to sell our 50% share. There were some minor challenges (none of Heylo's fault to be fair) along the way but you could expect that from any property purchase or sale.
Heylo provided guidance and also communicated with our property agent to ensure advertisements are within the guidelines to continue helping others with affordable homes. Our shared ownership home was quickly picked up and sold within 2 weeks to another young family as their first home too.
I want to thank Natasha Marsden, Resales and Staircasing Officer for the outstanding customer service, taking the time to understand our family needs and preferences, and ensuring we were able to sell our 50% share in the timeframe we needed to due to relocating to Japan for work. The support throughout the selling process was exceptional.
Without Heylo, I don't think we would have been able to own a house and build a beautiful memory with our little kids, now 10 and 7. Even though it was a short moment (approximately 3.5 years), those memories are something we all will treasure for the rest of our lives. We have made this house a home and we know the new family will do too.
Thank you Heylo Housing and thank you Natasha.
18 oktober 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Stella,
Thank you for sharing your experience!
We’re so pleased we could support you in buying your first home and later help ensure a smooth sale during such an important transition for your family.
It's wonderful to hear that your shared ownership journey brought cherished memories.
A special thank you for recognizing Natasha's efforts—she’ll be thrilled to know her support made a difference.
Warm Regards,
The Heylo Team
Increasing Shares
I am in the process of buying more shares there is no one to call and speak they send forms which require you to ask for further information would higly dicourage anyone from going with Heylo dont be mislead by the fact they once your RIC survey is done you can buy more shares they will reject it if it does not match internal data
28 oktober 2024
Review zonder uitnodiging
Heylo have been fantastic from start to…
Heylo have been fantastic from start to finish in helping me buy my first home. I would have no hesitation in recommending the process to friends and family with heylo.
26 oktober 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Katie,
Thank you for your lovely feedback! We're thrilled to have been part of your journey to buying your first home. Your recommendation means so much to us!
Warm Regards,
The Heylo Team
Fantastic service
Rachel has been so helpful from the very start, we wouldn’t be where we are without her! Would highly recommend!
18 oktober 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Phoebe,
Thank you for your wonderful feedback! We're delighted to hear how helpful Rachel has been.
Thank you for your recommendation!
Warm Regards,
The Heylo Team
Fantastic highly recommend.
Rachael has been fantastic from 1st contact through to completion. I highly recommend heylo housing for the exemplary service we received. If 6 stars were available I would award this rating.
18 oktober 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Phil,
Thank you for your amazing review! We're thrilled to hear Rachel provided such fantastic service throughout your journey.
Thank you for your recommendation!
Warm Regards,
The Heylo Team
Easy process with Heylo, Staff always helpful and willing to assist.
Easy process with Heylo,
4 oktober 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Joyce,
Thank you for your feedback! We're delighted to hear you found the process easy and our team helpful.
Warm Regards,
The Heylo Team
What a lovely experience
What a lovely experience, very efficient with getting everything sorted, no delays and so simple. I’ve also just received a welcome package which was a very thoughtful unexpected gift. Thank you
2 oktober 2024
Antwoord van heylo
Dear Suryi,
Thank you for your kind words! We're thrilled to hear you had a smooth and efficient experience with us. We're glad you liked the welcome package.
Warm Regards,
The Heylo Team
Ewan was super helpful and responded to…
Ewan was super helpful and responded to all our emails so quickly! He chased everyone for us and made sure the process was smooth and pretty stress free!
14 oktober 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Jess,
Thank you so much for taking the time for leaving this lovely 5* review.
We are delighted to hear that your process was smooth and stress free and that all this was aided by Ewan, we are thrilled to provide such a good service.
Warm Regards,
The Heylo Team
A massive thank you
I can’t thank Ewan enough for his support, kindness and professionalism helping me to purchase a Shared Ownership property.
There were a few very stressful times but at every point Ewan responded to my queries quickly and appropriately guiding me through the process.
I would certainly highly recommend Heylo and my thanks go especially to Ewan.
2 oktober 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Mrs Cowell,
Many thanks for taking the time to leave this lovely5* review.
Customer service is so important to Ewan and the team, so it is great to read this feedback for Ewan. We will be delighted to pass on your kind words to him.
We hope you are settling in well to your new home.
Best Regards
The Heylo Team
Would not recommend buying a home from…
Would not recommend buying a home from this company especially when staircasing. We got our RICS valuation done and sent off but they didn’t agree to it. And now want to send their own out just so they can get more money out of us . Stay well clear from these thieves.
2 oktober 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Daniel,
We apologise that you have felt the need to leave this 1-star review, and it is regrettable you are dissatisfied.
As this situation is personal to you, a member of the customer service team will be in touch directly.
Kind Regards
The Heylo Team
Great Company
Great company and super easy to use. Really informative throughout the entire process.
1 oktober 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Mr Walters.
We cannot thank you enough for taking the time to leave this lovely 5* review.
The aim of our scheme is to help aspiring homeowners achieve their goal, so we are delighted to have been able to do this for you. Its great to know that the scheme is easy to use, and the team have been informative throughout your homebuying process.
We hope you are settling into your new home well and we wish you all the best for the future.
Best regards
The Heylo Team
Great team
Ewan, Sabina and Rachel here at Heylo are awesome! There’s nothing negative I have to feedback on, the team are spectacular!
1 september 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Shane,
Thank you so much for leaving this fabulous 5* review.
We have passed on your kind words to our 3 Heylo stars.
Customer Service is so important to our team, so we are delighted to read your comments.
Wishing you all the best.
The Heylo Team
We was told we could move in beginning…
We was told we could move in beginning of August but you had problems with the contracts leaving us homeless for a week as you had to change the contracts we had to ring round in circles , leaving me and my family knowhere to live for a whole week , with no money as we had already put it all into the house , not one person offered any help just kept passing the blame
11 september 2024
Antwoord van heylo
Dear Ashley,
Having looked into this further, it is apparent that the delays were not caused by anyone at Heylo.
Heylo's legal representative were asked by the developer solicitors, to make amendments to the title transfer very late in the transaction. These were done the same day and returned, however the transfer was then not sent back by the builders solicitor for over two weeks.
The builder had allowed you to give your notice to move out of your old property, before this was received which they shouldn't have really as the date wasn't formally agreed.
Once Heylo were aware that you wouldn't be able to move in to your new house, we suggested a licence to occupy the property until the completion could take place, this would have allowed you access to the property, however this was not accepted by the builder.
However as the title documents needed to be changed at a 3rd party's request, this was out of the hands of Heylo.
We sincerely apologise that you couldn't move in when you wanted to, risking you and your family being homeless, we would never want this to happen.
We hope now though, that you are settling in well and enjoying your home.
If you need to speak to the team, please do not hesitate to contact Portfolio@heylohousing.com
.
Kind Regards,
The Heylo Team
Everything was explained clearly from…
Everything was explained clearly from the start of the process to the end. Communication was great and any issues we had were quickly resolved.
4 september 2024
Antwoord van heylo
Dear Jennifer,
We cannot thank you enough for this brilliant 5* review.
It’s great that you had great communication, and the process was explained well. We believe communication is key, so it’s fab to receive this feedback. Thank you.
We hope you are settling in well to your new home.
The Portfolio Team are available at Portfolio@heylohousing.com should you need us for anything now you’re a Heylo Homeowner.
Warm Regards
The Heylo Team
We have been kept informed and updated…
We have been kept informed and updated having 1 point of contact for continuity has been extremely important and consistent.
4 september 2024
Antwoord van heylo
Dear Tracey,
Thank you so much for this great 5* review.
We are delighted that the team have kept you informed and updated consistently.
We wish you all the best and hope you’re settling in well to your lovely new home.
Kind Regards
The Heylo Team
6 positive years
I was a shared ownership owner of a small home with Heylo for around 6 years. I’ve nothing but positive feedback for this experience. During the sale process I was grateful and impressed by the service provided by Natasha M who was supportive, informative and always reliable, thank you!
11 september 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Steve,
We can’t thank you enough for leaving us this wonderful 5* review.
We are delighted that you have been a Heylo homeowner for the last 6 years we are really grateful for the positive feedback.
Thank you for your kind comments about Natasha, we are thrilled she provided such a good service, and we will be sure to let her know.
We wish you all the best for your future.
Warm Regards
The Heylo Team
The Support through a very difficult…
The Support through a very difficult personal situation was exemplary and I can’t thank the team enough. Sabina was a true Angel and holds a dear place in my heart. The beautiful welcome gift was also such a stunning touch. Forever grateful for all the assistance. Xxxx
2 september 2024
Antwoord van heylo
Dear Katherine,
Thank you for taking the time to leave this lovely review.
We are so sorry you have been through some difficulties and sincerely hope you are on the way to better things, secure and happy in your new home.
Your words are lovely, and we will be sure to pass these on to Sabina, we know she was happy to help you though the process and will be touched to know your comments.
You’re so welcome for the gift, we’re glad you liked it and we wish you many years of happiness in your new home.
All the best,
The Heylo Team.
It has been a flawless process with Heylo
It has been a flawless process with Heylo/ Home Reach from start to finish. They have always been super helpful, answered all of my questions and accommodated for me where necessary. I have just completed but so far I can’t fault the process. Based on the service so far, I wouldn’t hesitate to use Heylo/ Home Reach again.
27 augustus 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Shan,
Thank you so much for taking the time to leave this fabulous 5* review.
We are thrilled to read you found our process flawless and we have provided helpful support. This is really important to us as we always strive for the best customer service.
We are also can’t thank you enough for your commitment.
Wishing you all the best for the future.
The Heylo Team
Genuinely impressed with Heylo’s service and attention to detail.
While I know it’s not a one-way transaction and it’s in Heylo’s interest to receive money for its properties, I really did feel that Heylo was genuinely supportive and backing us from the start. The information they send is comprehensive but clearly worded; open and honest throughout. As soon as we suggested an ideal completion date they repeatedly made sure things happened their end to meet that date. Without them, we wouldn’t now be superbly happy in our forever home. Then sending us a bag of really nice goodies once we had already moved in was a really nice touch.
18 augustus 2024
Antwoord van heylo
Dear Ms Tarling,
Thanks so much for taking the time to leave this brilliant 5* review. All feedback is really important to us, so we are delighted to read that you felt supported through your journey.
We aim to provide the best service we can, so we are thrilled that you found our information comprehensive and clear to understand.
We know moving can be stressful, so it is great that we were able to complete on the date best suited to your needs.
We hope you enjoyed your welcome treats and are happily settling into your lovely new home.
Wishing you all the best.
The Heylo Team
Excellent service and fantastic…
Excellent service and fantastic friendly service. Would definitely recommend
14 augustus 2024
Antwoord van heylo
Dear Ms Sleight,
We can’t thank you enough for leaving this lovely 5* review.
Customer service is so important to us, so we are thrilled you found us to be excellent.
Thank you so much for recommending us to family and friends.
Wishing you the best in your lovely new home.
The Heylo Team
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