I have had a positive experience with Heylo, especially the Resales and Staircasing team. This was a particularly difficult purchase that went on forever, but I was never forgotten by Saba... Toon meer
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Saba was my daughter's case handler in the sales and re staircasing team. Always so very helpful and efficient. If she was busy, she rang me back as promised when I asked on numerous times and kept o... Toon meer
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"Getting on the property ladder through shared ownership felt like a mountain to climb, but Rachel at Heylo Housing made it happen. She went completely above and beyond to guide me through to completi... Toon meer
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My son lives in a Heylo Housing property and has had no lighting downstairs for over a week. Despite emailing them multiple times, nobody has responded or come to fix the problem. Their service and co... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.
Contactgegevens
Level 2, 55 St Paul's Street , LS1 2TE, Leeds, Verenigd Koninkrijk
- 020 3744 0415
- info@heylohousing.com
- www.heylohousing.com
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Antwoord van heylo
Hey there,
Thank you so much for this wonderful 5* review.
As our customers are at the heart of all we do, we are delighted you found the team to be supportive during your purchase.
We hope you are settling in well to your new home and wish you all the best.
The Heylo Team
Rachel is a star and 5 stars is not enough…
It was quite a stressful time but Rachel has been absolutely amazing. I feel that she has worked so hard to get the completion. She has kept me in touch every step of the way. She has a great sense of humour which has been much needed. Thank you Haylo and Rachel. So happy.
9 augustus 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Claire
Thank you for leaving this 5* review. Reviews are so important to us, so we appreciate you taking the time.
We take all feedback seriously and we are sorry to read that you had a stressful time. We appreciate buying and selling homes can sometimes come with its challenges.
We are so glad however, that Rachel was amazing and kept you informed through the process. We will be sure to pass on your kind words to her and let her know to keep up the good work.
We hope now you are settling in well, if you need us for anything, do not hesitate to contact us at portfolio@heylohousing.com.
Kind Regards
The Heylo Team
Excellent From Start To Finish
Ewan at Heylo has kept me in the loop from start to finish and I would not hesitate to recommend them to anyone!
7 augustus 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Mrs D
Thank you so much for taking the time to leave us this brilliant 5* review. We are thrilled Ewan has been helpful and we will be delighted to pass on your kind words to him.
Recommendations are so important to us so we cannot thank you enough for recommending us to others.
Wishing you all the best in your lovely new home.
Kind Regards
The Heylo Team
Stay away from Shared Ownership
As a single parent I purchased a shared ownership property as a way to help me onto the property ladder. Due to financial difficulties, I am needing to sell. I accepted an offer on the property in January and due to issues caused by Heylo solicitors ie, not registering the property at land registry and missing legal information on documents have 8 months later been unable to complete on the sale.
These issues have been highlighted to the relevant parties and neither have taken responsibility to fix them.
I feel this is the hidden catch with shared ownership, you are unable to sell when need to.
What should be a simple sale has caused nothing but stress, anxiety and financial difficulties.
This sale has gone on now since January and has therefore put me further into financial difficulties.
I feel Heylo are preventing me from being able to sell the property and are not prepared to fix the issues they have caused.
I appreciate the response however these issues are still ongoing and have not be resolved. Penningtons where the acting solicitors when I purchased the property and caused numerous issues. These issues have came to light now that I am trying to sell the property. Penningtons have been notified of the issues and have not been forth coming in resolving them. They are not prepared to take responsibility or meet my solicitor in the middle to get this resolved.
Yes this has been handed over to the manager, however he is leaving the company today and no one senior has taken over.
This is going to cause a total chain collapse and leave me and my children with nowhere to live.
The stress this is causing has made me ill, and having a huge detrimental effect on my physical and mental health.
29 juli 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Lucy,
Thank you for taking the time to leave this review, feedback is very important to us and while it is regrettable you have had a bad experience, we value you bringing this to our attention.
We understand our Head of Resale is involved with this and is working with yourself and the solicitors to rectify this problem as swiftly as possible allowing you to progress with your sale.
We appreciate this is a very frustrating time for you and we are sorry you are facing difficulty. We will continue to be proactive in resolving this issue.
Kind Regards
The Heylo Team
Ewa Skrzynska is brilliant
Ewa Skrzynska is a credit and massive asset to a otherwise poor company. She is totally wasted at heylo as she's different class.
Short story heylo kindly bought our new house "before we did" and added over £11,000 to the asking price. Barretts knew nothing about it apparently "nothing to see" attitude. We only found out when we came to sell the house. Back to the star 🌟 anyway Ewa Skrzynska is super helpful, super efficient and superb at communications. Thank you Ewa for everything 🙏 ❤️
26 juli 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Brian,
Thank you for taking the time to leave this 5* review. All feedback is important to us and while we are disappointed to have fallen short of your expectations, we thank you for your comments. We will use the feedback to help us improve our services.
We are delighted however that you found Ewa to have provided excellent customer service through her helpfulness and superb communicative skills. We will be sure to pass on your kind words to her and let her know to keep up the excellent work.
We wish you all the best for your future.
Kind Regards
The Heylo Team
Very helpful and explained everything…
Very helpful and explained everything as we went along, helped us to be able to get the house we wanted. Very good service all the way through
10 juli 2024
Antwoord van heylo
Dear Peter,
Thanks so much for this fab 5* review. We are delighted that the team provided a good service and that our scheme enabled you to purchase your dream home.
We hope you’re settling in well.
Kind Regards
The Heylo Team
On benefits our dream come true
It gave us the opportunity to purchase a lovely home in an envious location everything went smoothly
10 juli 2024
Antwoord van heylo
Dear Loraine,
Thank you for taking the time to leave this lovely 5* review.
We are delighted to read your comments and are thrilled to have been able to help your dream home become a reality.
We hope you’re settling in well and wish you the best.
Warm Regards
The Heylo Team
Antwoord van heylo
Dear Neeha,
Thanks for this fab review.
We are delighted you found our process simple and smooth. We hope you’re loving your new home.
Kind Regards
The Heylo Team
Happy Ending.
heylo have been fantastic in helping us with a property purchase, their team supported us every step of the way on a formidable journey. Thank you so much for a happy ending.
2 juli 2024
Antwoord van heylo
Dear Colin,
We can’t thank you enough for this wonderful 5* review.
We are thrilled that you found us to be fantastic and that you were supported.
It is a pleasure to have provided you with a happy ending.
Wishing you all the best in your new home.
Best Regards
The Heylo Team
Great turn around times with…
Great turn around times with information and documents.
Documents easy to understand and process too.
Really good Admin team.
3 juli 2024
Antwoord van heylo
Hi there.
Thank you for this fantastic 5* review.
We appreciate all feedback, and it is great to read that our documents and process were easy to understand.
We will be delighted to pass on your comments to our admin team.
Wishing you all the best.
The Heylo Team
Antwoord van heylo
Hi Qaisar,
Thanks for leaving this great review. We value all feedback, so this is really appreciated. We are pleased you found the process easy to use and hope you’re settling well to your new home.
Best Regards
The Heylo Team
So Far So Good!
We purchased a shared ownership property with Heylo and having heard horror stories of the process from others I was pretty apprehensive. Thankfully we found the process to be relatively straightforward- a few forms but not too much time was taken up with them, and everything dealt with efficiently via email.
28 juni 2024
Review zonder uitnodiging
Antwoord van heylo
Hi Jade,
Thank you for taking the time to leave this 5* review. We are so pleased that you chose Home Reach to achieve your lovely new home.
Feedback is really important to us and we are grateful that despite having heard bad reviews, we were able to provide a great service so far.
We would be interested to learn more about your experience as we are always looking for ways to improve our customer’s experience. Please feel free to email portfolio@heylohousing.com
Wishing you much happiness in your new home.
The Heylo Team.
Made it a easy and smooth process
5 juli 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Imrita,
Thank you for taking the time to leave this brilliant 5* review.
Our customer journey is really important to us, so we are so pleased you found the process easy and smooth.
Wishing you all the best in your new Heylo Home.
The Heylo Team
Working with Heylo
Part of our role as a mortgage broker is ensuring our clients have a great customer journey. When our clients buy a Shared Ownership property a further tier of involvement is added in that of the Shared Scheme requirements and processes. I regularly work with Ewan Keenan at Heylo (Home Reach) and must commend him on his attitude and the level of service he affords our clients. Nothing is ever too much trouble and you can always be assured of a speedy response. Buying a home can be quite stressful, working with Ewan makes things run smoothly and efficiently and helps eliminate some of those stresses.
5 juli 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Mark,
Thank you so much for taking the time to leave this fantastic 5* review.
It is great to work with 3rd party brokers such as yourself who understand the process and can assist in providing excellent customer service to our customers.
Ewan always goes the extra mile, so it is wonderful to read your lovely comments. We will ensure we pass on your kind words to him.
Thanks again and we look forward to working with you again soon.
The Heylo Team
Thanks you for the exceptional service…
Thanks you for the exceptional service and help with my move
28 juni 2024
Review zonder uitnodiging
Antwoord van heylo
Dear John,
Thanks so much for taking the time to leave this great review.
We are delighted to have provided exceptional service for you. Our customer journey is so important to us, so we are happy you’re happy.
We hope you are settling in well to your new home and wishing you all the best.
The Heylo Team
Everything has been smooth and people…
Everything has been smooth and people where helpful.
3 juli 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Shan,
Thank you for leaving this great review.
We are delighted you found the process smooth, and our team have been helpful.
Feedback is so important to us, so we would be grateful if you might provide some further feedback on what we could have done better to achieve that 5th star?
Please don’t hesitate to email portfolio@heylohousing.com
Best regards,
The Heylo Team.
Antwoord van heylo
Hi Adam,
Thanks so much for this 5* review.
We are thrilled to have provided you with an amazing experience.
We hope you are loving your new home.
All the best,
The Heylo Team.
Rachel is amazing!
Rachel from start to finish is immediately available when i tried to contact her, she reassured me and guided me with her expertise throughout the whole process and did everything she could to help myself and my partner Sam purchase the house of our dreams.
Our overall experience with Rachel has been exceptional. Her dedication to helping us find our dream home, combined with her professionalism and genuine care, made this journey smooth and enjoyable. We feel incredibly fortunate to have had her as our guide and advocate.
If i have the opportunity to recommend Rachel i will do this without hesitation.
2 juli 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Jenna,
We can’t thank you enough for leaving this fantastic 5* review.
Our customer journey is so important to us, so we are thrilled to read that Rachel has provided you with exceptional service.
We’ll be delighted to pass on your kind words to her and let her know to keep up the phenomenal work.
At Heylo, our mission is to provide homes to aspiring homeowners, so we are so pleased that through our scheme we have been able to help you achieve the house of your dreams.
Recommendations are wonderful so we cannot thank you enough for recommending us to others.
We hope you are very happy in your lovely new home and wish you all the best for the future.
The Heylo Team
Thank you Heylo :)
Haven’t had much dealings with Heylo just yet but so far so good!! The entire documentation side of things was made a hell of a lot easier!
Thank you Heylo :)
2 juli 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Tay,
Thank you for taking the time to leave this review.
Feedback is really important to us so we can continually improve. We would love to hear more from you to understand how much contact you would have liked or needed from us.
Please email portfolio@heylohousing.com with your comments when you have the time.
We trust you are settling in well to your new home and wish you all the best.
The Heylo Team
Megan Crowther of Heylo
Megan Crowther of Heylo - 5 star
We are currently looking at buying a resale property with heylo and this lovely lady has made the process so much less stressful. She has been super helpful and supportive throughout the last week. We struggled to get anywhere with the selling estate agent and Megan has come to the rescue. She explained the process, the documents needed and what extra bits we may need due to our unique situation at the moment and with one swift email, all has been submitted in one go rather than lots of toing and froing. With her help we are now going through the checks process and we hope soon to be approved to start the moving process.
Could not speak highly enough of her, her knowledge and experience.
Thank you Megan!
1 juli 2024
Review zonder uitnodiging
Antwoord van heylo
Dear Lou,
Thank you so very much for this glowing 5* review.
We are delighted that Megan has provided such a great service for you and we will be thrilled to pass on your kind words.
At Heylo our customers are at the heart of all we do, so it is pleasing to read that Megan has been informative and efficient in our process making it easy and hassle free for you.
We look forward to progressing with your purchase.
Wishing you all the best.
The Heylo Team
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