HGVT  Reviews 

230
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 1 van de 5 sterren

My partner enquired about driver training. The man on the phone was very pushy and just wanted to take payment and became rude when he was told he went with another company. Pushy salesman Just want... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently passed my LGV practical test and would like to thank my instructor, Gary, for the excellent training and support. Gary was patient, professional, and helped build my confidence througho... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

A+ Experience- highly recommend. I was allocated in the Isle of Sheppey with an amazing driving instructor called Dave- hats down. Couldn’t have asked for a better instructor honestly, passed in on... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Recently did my hgv class 1 training with these. The help and communication I got from my personal contacts was always fantastic. Any questions I had were replied to by text usually within minutes. Sp... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autorijschool

Geschreven door het bedrijf

Providers of Low Cost, High Quality HGV Training across the UK. Exclusive partnership with Manpower Recruitment offering job opportunities to newly qualified HGV Drivers. Now spread the cost of training over a period of 5 years. Call Now for more details!


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

230 reviews

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4,3

Alle reviews

(230)

25 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

HGVT DRIVER ACADEMY GREAT PEOPLE I…

HGVT DRIVER ACADEMY GREAT PEOPLE I SPOKE TO 4/5 people very helpful very kind and very professional
Because of driver academy boot camp I pass my cat/c+e I am very thankful to all of you
God bless you all
Kind regards
AMJAD MOHAMMAD

21 juni 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank you so much for taking the time to leave a review.

We are so pleased that you passed all elements of the training and gained your license - congratulations!

We wish you the very best of luck for the future and your new career.

Beoordeeld met 1 van de 5 sterren

What are HGVT for?

Still waiting for a single job opportunity to come my way nearly two years after passing my C+E

I have a strong suspicion that I have been blacklisted and ghosted, luckily I’ve found employment independent of HGVT/Manpower but one has to ask…have you ever found anyone full time non-agency employment?

They offered my Class 2 agency work but I was already employed full time driving class 2 vehicles before getting involved with HGVT, why would I leave full time work for agency work?

I would encourage prospective clients of HGVT to pay particular attention to the negative reviews of this rickety outfit, as they give an accurate portrayal of what they do or in my case….what they don’t do!

1 juni 2024
Review zonder uitnodiging
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Antwoord van HGVT

Hi Sean.

Thanks for leaving another review - as we previously explained Manpower are a partner who we work with to support newly qualified drivers into employment. Your training was provided to you free of charge under the bootcamp scheme and we have secured employment for over 75% of people who received training under the scheme.

I believe that it has been made clear to you over the past 18 months that there is not a guarantee that Manpower will find you work.

I note from your previous review that you failed to secure employment with a supermarket chain as you were unable to reverse the vehicle onto the bay, unfortunately any interview or prospective employment that we may have lined up for you would still have required a practical element to ensure that you were proficient in driving and reversing in this way, as was the case with the interview you secured for yourself.

If you would like to speak to someone who can review your CV and look at any opportunities that may be available, please do contact customer services at customerservice@hgvt.co.uk and they will happily pass your contact details on.

Beoordeeld met 5 van de 5 sterren

Was a very smooth process

Was a very smooth process. And any questions I had, were answered.. really happy with the instructors they were Patient and great teachers.

8 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank you for leaving a review.

Congratulations on passing your tests and acquiring your license - we are pleased that you found it to be a smooth process and felt supported.

We wish you the very best of luck with your new career.

Beoordeeld met 1 van de 5 sterren

Save your money, avoid these swindlers

I could not recommend this company any less. My practical training was supposed to be over eight days, for going from just a car licence, to full HGV 1 C&E. 8 days is the average from training companies, particularly those training you directly. These folks don't do that, they just book you in with the actual training providers.

They then changed it to four days of training for the full lot, from car licence to HGV 1 C&E, in just four days, and pressured me into accepting this. At the time, not knowing any better, I accepted this change.

While undertaking the training, my instructor said if he had been a new driver, he would have struggled to train, assimilate, and pass all the tests in just four days. At their recommendation, I focused only on getting the HGV class 2, which I passed.

HGVT said well done, here's a link to manpower, good luck. I said no, I have paid for training up to HGV 1 C&E, and I now know that you provided me with less than optimal practical training for this.

They dragged their feet, I kicked up a fuss, and they begrudgingly put me onto this "boot camp" scheme to get the rest of the training. But, in the days leading up to the test, I came down with flu and was too ill to take it. I called them, they said they would get back to me, ignored me for nearly a month, and then I received a do-not-reply email saying I had been withdrawn, for non attendance.

They basically said, to put it politely, lenta cacas and have since tried to wash their hands of me. I initially put a review on here giving a frank review of my experience - they then offered to put me back on the training if I paid an additional £825 for further training.

I said no, had you given me sufficient practical training in the first instance, we wouldn't be where we are, and made a counter offer. Give me the training I've paid for, and for want of just getting it all done and dusted, I'd even take down the negative review and leave a good one. Their brazen response? That I was trying to blackmail them into giving me "free training." They also said because I accepted their "bootcamp" offer, that they were thereby exempt from any further obligations - but had I not accepted this offer, it would have amounted to the same thing anyway. Lenta cacas, your problem, go away.

I have made a second, more concise review here as I was so angry while writing the first one, editing and updating it as they contacted me over it, that the review became one big mess!

Trust me when I say, you can get much better quality training, for less than you'll pay these swindlers who over promise on everything. Anyone with an internet connection can set up with Manpower, and they told me at the outset they would get me hooked up with work once I was qualified, but no. Soon as I got my HGV 2 licence it was well done, good luck, and off you trot.

I can prove everything I've said here - by all means, if you see me on any social media platforms feel free to PM me and I will gladly do so, particularly if like me, you are a veteran. I have kept all correspondence, and can demonstrate the lack thereof on their part after I was to ill for their "boot camp" training.

You can find me on a number of public and private HGV pages where I'll be sharing this in due course, and from where I'll be able to more comprehensively back up what I have written here.

Edit: Reply below is full of HGVT lies and excuses - they claim to have replied to my emails sent after I was to ill to attend yet, there is no replies to go with the 3-4 emails I sent over the course of that month…

Trust me folks, go straight to a school who actually provides the training themselves. You’ll save a bundle, and get rid of the middleman and, the grifters like HGVT.

This will be my final EDIT here - when I take this to all the pages and groups I’m on, I’ll be sharing screenshots of the correspondence - the first will be the original practical training dates I was supposed to be on which was the 25th of September until the 4th of October last year. HGVT reduced that to the 29/09/23, and as I was the only learner behind the wheel all day with very little time to assimilate. Shout out to HGVT, you sent the text message confirming my original booking of the 25/09/23 - 04/10/23 on Friday the 11th of august at 1243. Instead, you lot cut this down to starting on the 25/09/23 and expected me to training and pass for HGV 2, and then do the required training and pass HGV 1 C&E, all by the 29/09/23.

This is the crux of my case against you - had I been given the reasonable practical training that I was booked on from the 25/09/23 - 04/10/23, we wouldn’t be where we are today. You failed to provide optimal practical training for what I paid for. You reluctantly gave me the follow up training “Boot Camp” as if you were doing me a favour, and then cut me off when I was too ill to attend. This will be shared widely and pursued legally.

10 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Dear Mr Haines

Thank you for taking the time to leave a second review of how you believe your experience with us went, albeit a negative one

My response has changed very little from last time, as I too can demonstrate all correspondence that has been sent to you as well as our final response to your complaint, and the fact that we have offered you free retests for both practical components of the training.

As previously stated, I have traced all emails sent to you through our system and I can see that they were all sent to the same email address, and that we had previously replied to a query from you to that email address, therefore there should not have been any delivery issues.

That aside, I can see that when you first enrolled via us you chose the 32 hour direct access course to take you straight to your C+E license, I can see that by mutual consent and upon the recommendation of your instructor that you downgraded this to a straight Cat C course as you had not progressed as expected. I have also seen your training records and confirm that you did receive over 32 hours of training.

I would like to point out at this stage that a 32 hour direct access course is something that is recognised by the DVSA and offered by training schools across the country. We have many candidates who acquire their licenses via this route and who pass first time. Our pass rates (both first time and retry) are higher than the national average.

I can also state that the training location have confirmed that you have received a total of 48 hours driver training. As it stands the same trainers have confirmed that you will need at least 4 hours of training prior to taking your 3a reverse test and a further 8 hours prior to the 3b.

This would give you a total of 56 hours practical driving training.

The 12 hours additional training required have been recommended by the instructor who was with you in the vehicle and not by us.

Therefore, in summary, you have received 48 hours of training. The instructor does not believe that you have progressed enough to pass your test in these 48 hours and therefore you need a minimum additional 12 hours in total behind the wheel. The instructor will not put you forward for your test without these additional hours as you are unlikely to pass at your current standard.

Unfortunately, some individuals do require a higher number of learner hours than others who may take more naturally to driving a large articulated vehicle and it can be difficult to accept that in some cases driving a CE vehicle may not be for everyone.

We know that it can be disappointing to find yourself in this situation, which is why we were happy to pay for the retests as a gesture of goodwill, but the additional hours would need to be funded by you.

That offer does still stand, as we would like to see all of our learners successfully pass their test and obtain their licenses, and you will see that all of our previous reviews are from very happy customers who have acquired their licenses.

Finally, we are totally transparent about the services that we provide. As you mention, Google can point you in the direction of many HGV training providers or you could arrange every component individually and directly, however we do provide support along the way including via our App.

Should you decide to continue with your HGV training and would like to take up the free tests then please do contact customer services. Alternatively, should you chose to continue with this training elsewhere we wish you the very best of luck.

I am sorry that you still feel as though we are being dishonest with regards to the emails. However, the fact still stand that you have received 48 hours of training and require a minimum of 12 more to reach test standard. We have offered to fund the tests that you missed due to ill health but the instructor will not put you forward for these tests without further hours as he does not believe you will pass.

Beoordeeld met 5 van de 5 sterren

The best part of you all is your excellence in customer service

The best part of you all is your excellence in customer service. What a great response whenever I had Difficulty in any thing related to the course. Most of the companies don't give you what they say but for HGVT them have gone well beyond to their best . Thanks for every team member especially Patricia Biarent,Alizée Moreau and Toby from Robinsons. All hats off for the hard work. Thanks again

23 mei 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank for taking the time to leave a review.

Congratulations on passing your test and acquiring your license.

I am so pleased that you felt supported throughout your training, and I will be sure to pass your kind words onto Patricia, Alizee and Toby.

We all wish you the very best of luck with your new career

Beoordeeld met 5 van de 5 sterren

I've recently passed the Cat- C+E…

I've recently passed the Cat- C+E through Driver academy and I can say this is one of the best. Whenever I had any issues they solved it. Now I am waiting for an job interview which they will help me with. If you want to have a qualification in similar category I'd advise you to go through them

5 mei 2024
Review zonder uitnodiging
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Antwoord van HGVT

Good afternoon,

Thank you so much for taking the time to leave a review, it's great to know that you had a great experience and gained your license. Congratulations!

Myself and the team would like to wish you the very best of luck with your new career!

Beoordeeld met 5 van de 5 sterren

Helped sort everything out for and are…

Helped sort everything out for and are very patient as I'm not the quickest at learning things. My instructor Danny was also brilliant in both part of my tests.

19 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Congratulations on passing your tests and gaining your license.

We wish you the very best of luck with your new career

Beoordeeld met 5 van de 5 sterren

Passed my C1 today

Passed my C1 today! Great communication between the group and amazing people. The lessons and tests were structured which made my experience very pleasant! I would definitely recommend!

13 mei 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank you so much for taking the time to leave a review.

I am so pleased to hear that you had a great experience, and would like to wish you the very best of luck in your new career

Beoordeeld met 5 van de 5 sterren

Great company

Having had absolutely no idea about obtaining my hgv licence I have to say this company made it an absolute doddle from start to finish they kept me informed. They basically did everything for me from start to finish including supplying me an app for practice. They booked all my tests and practical training and offered me different available dates that were convenient. So this morning I passed my hgv class 1 test with only 1 minor . Thanks hgvt a great company and thanks to Kamile for the stress free journey.

9 mei 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank you so much for taking the time to leave a review!

We are so pleased that you found the app useful and that we made the journey stress free for you.

Congratulations on passing your test and gaining your license, we wish you the very best of luck with your new career!

Beoordeeld met 5 van de 5 sterren

Passed Cat C HGV today

Passed Cat C HGV today! Great bunch of people. Always responding to queries in a good time. Booked in for a retest very quickly, and accommodating to work commitments when I needed to change dates. All in all, definitely a good company to use!

7 mei 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank you so much for taking the time to leave a review.

We are so pleased that you passed your test and acquired your license - congratulations.

We wish you the very best of luck with your new career!

Beoordeeld met 5 van de 5 sterren

Amazing, friendly, accommodating and good pass rates!!

Brilliant company!
They were super accommodating, getting me in at Super short notice!
The training & revision guides were the best.
Passed everything 1st time within the matter of a couple of weeks thanks to the company!
The instructors I had were amazing and I passed my practical test 1st time, in an area I don't know! Wouldn't have done it with the instructors I had!
Really friendly helpful team.
Thank you so much!

29 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank you so much for taking the time to leave a review

Congratulations on passing first time and in a short space of time!

We wish you the very best of luck with your new career!

Beoordeeld met 5 van de 5 sterren

Fantastic company to pass with…

Fantastic company to pass with Colin,Gary,Steven and Karen great team

25 april 2024
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Antwoord van HGVT

Thank you for leaving a review.

Congratulations on passing all elements of the training and acquiring your license.

We wish you the very best of luck with your new career.

Beoordeeld met 4 van de 5 sterren

Good bunch of people.

Would've given 5 star, but I would've liked a bit more quicker responses when I asked for information from them. I like the fact that they provided online training when it was practical, which helped immensely because of work commitments. When I did get to speak to someone they were pleasant and nice. All in all, it was good.

23 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank you for leaving a review.

I am sorry to hear that you felt we could have responded quicker and I will personally look into your account to see what we could have done better.

We have now introduced our App which does offer an online chat function with agents available during working hours for instant responses and assistance.

We are glad that you enjoyed the online training and were able to fit your learning around your work commitments.

We wish you the very best of luck with your new career!

Beoordeeld met 5 van de 5 sterren

Fantastic

Fantastic, all the materials are there for you to learn, from practising for your theory to the practical, the support I received was brilliant ViaMaster was especially helpful especially Tom, top teacher/trainer. Couldn't of asked for a better team to learn from.

24 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Congratulations on passing your test and acquiring your license!

We are so pleased that you found our materials useful and that you had a great learning experience.

We wish you the very best of luck with your new career!

Beoordeeld met 5 van de 5 sterren

Passed my class 2 today

Passed my class 2 today ! Hip Hip Hooray. I would first like to thank you for a very thought out and efficient programme. From the very first email, everything was so smooth, professional and quick. With easy to understand instructions and always checking up to walk me through the process. Would also like to thank my instructor Toby that was so patient, professional and a very great tutor and also like to thank my instructor Paul that escorted me to the test centre. Thankyou to all the staff in the office that were always positive and had a great can do attitude. Thankyou.

23 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank you so much for leaving a review and congratulations on passing your class 2!!

We are so pleased that you found the process easy and that you received the support and encouragement that you needed.

We wish you the very best of luck with your new career!

Beoordeeld met 5 van de 5 sterren

Very well organised.

Very well organised.

10 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank you for leaving a review.

We are so pleased that you found the course well organised. I hope that you felt supported by the team and with our support tools.

Congratulations on passing your test and acquiring your license, and we wish you the very best of luck for the future and your new career.

Beoordeeld met 5 van de 5 sterren

Class 2

Recently did my HGV class 2 training. The help I got was great fast response and clear information. The learning material and apps are both easy to use. Thanks to these I passed all my theory first time. Can't praise highly enough.

12 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Thank you for leaving a review!

We are so pleased that you found the learning materials and our App easy to use, they are all designed to make the process as easy as possible for you and to give you the flexibility to study wherever and whenever is convenient for you.

Congratulations on passing first time and the very best of luck with your new career!

Beoordeeld met 5 van de 5 sterren

Great training

Had 5 days intensive training passed on my first attempt with 8 minors

8 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Congratulations on passing on your first attempt!

We hope that our support tools helped you through your journey and that you found everything easy to book and arrange via our App.

We wish you the very best of luck with your new career

Beoordeeld met 5 van de 5 sterren

The Team from HGVT were fabulous from…

The Team from HGVT were fabulous from start to finish. They were always at the end of the phone or email if I had any questions. They successfully guided me through everything that was required. I found their online training course extremely useful, which prepares you for your LGV CPC case study test. I would not have passed this otherwise.

I passed my intensive driving test through Hamilton HGV Training in Ipswich. This team were also extremely friendly and professional, so I would also like to recommend their services too.

Good luck with your HGV journey. It is the most challenging and exciting thing I have ever done, so I'm sure you enjoy the experience too.

Helen Tinner.

4 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Hi Helen,

Thank you so much for leaving a review.

We are so pleased that you found all of our support tools useful and more importantly that you passed your test! Congratulations!

Myself and the team here at HGVT wish you the very best of luck with you future career!

Beoordeeld met 5 van de 5 sterren

Fantastic experience

Just passed my class 1with hgvt great company and great staff massive thanks to Steve and Rob fantastic trainers

10 april 2024
Review zonder uitnodiging
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Antwoord van HGVT

Congratulations on obtaining your class 1 license!

The team here at HGVT wish you the very best of luck with your new career

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