Hilton Garage Reviews 

A great service from start to finish when purchasing my recent car

Fantastic experience with Hilton Garage.
This is the second car we have had from Hilton and they couldn’t have been better. Tom Rodgers was fantastic and helped me through every step of the process. I would recommend this garage to anyone who needed a good car with friendly, informative service.

Thank you Tom and Hilton.

Really helpful, good product knowledge and customer first attitude.

The car purchase was smooth and efficient. The staff member who dealt with us was very patient while we had difficulties getting the bank to do the transfer of money

Paul was fantastic, helpful and nice. Was a pleasure to do business with him. All seems good so far but I'm sure if have any issues they will help me sort them out.

Don’t waste your money here! Called up to arrange a viewing for a BMW X3, drive from Birmingham, when we arrived was told the car was ‘outside’ and open so we had to go look for it ourselves, finally found it and it was locked so had to go back in and get someone to open it. A salesman came and the car wouldn’t start, he called the mechanic who tried jump starting it many times and it wouldn’t start at all, it was sparking. The salesman said ‘nothing we can do, I’ll leave you to it’ and walked off! Having come a long way we decided to still go inside and see if there were any other cars within our budget and were told to sit and have a look on the website. We ended up walking out. They lost out on a sale as we were actually looking to buy a car cash on the day. Anyway gave my custom elsewhere and bought a car.

If this is how potential customers are treated, I would hate to see how people are treated after sale if things went wrong!

Just part ex my current car in today for a different car and I've dealt with Alex and I can't express enough how helpful he is. He is an absolute credit to this company and outstanding at his job. This guy will go far here. If your wanting to purchase a car ask for Alex, you wont be disappointed with your service.

Max was very helpful nothing too much trouble with no pressure or rush he was efficient. Would recommend Hilton garage to friend in confidence.

Lydia was amazing and really patient with us as we had lots of questions & changed our mind about what we’d come to see, thank you for your help!

Cheers to Matt King! 🥂 My car purchase went smoothly, and Matt was patient throughout the process, taking the time to answer all my queries and helping get the deal done. Really appreciate his support and excellent service. Highly recommended!

Great experience with all involved family has now had 4 vehicles from Hilton Garage and would definitely used again in the future

A motor dealer is usually lacking in sentiment, a hard-headed money grabber. Hilton Garage has dealt with my problems and indebtedness with warm sympathy and has been eager to help in every way. There can't be another dealer in the UK like Hilton Garage. Thanks, REBECCA, THE OPS MANAGER and DANNY.

Update to previous review. Bought a 22 plate car.

- 2 tyres illegal and 1 borderline. 1 tyre they did change was a odd summer tyre on a 4x4.

- Car is missing its undertray so another £100+

- Car missing its mats and parcel shelve cost £70

- Windows covered in tree sap that i thought i got removed but in sun is still there...no one can remove it!

- Claimed to have fixed a ball joint but haven't even though this would have cost them what £30. I got it done for £60.

- Last serviced over 6000 mile ago.

The state they sold this car in is madness. I did phone up to have THEM sort it but all they wanted to do was put two summer tyres on it on the illegal ones and not bother with the borderline third tyre. Ball joint they refused point blank to fix because its "not far enough gone" that's like saying lets leave a bumper hanging off because its still got 2 clips holding it on instead of 8, Ball joints are progressive so left to get worse achieves what? makes me laugh because their so smart the only tyre they replaced was the one with the ball joint advisory...yes a new tyre on a worn ball joint that will just wear out so they spent what £40 on a tyre which is same price to fix the actual problem than hide it.

I have spent more money on this car than they have and its ten times better under my ownership of what 3 weeks. Took photos of all illegal tyres etc and my mechanic took videos of the ball joint they falsely claimed was fixed to get the sale and reporting it.

Hilton garage are no different to a back street garage in Birmingham. Letting a car leave the pitch with 2 illegal tyres and 1 borderline illegal yet claim to do all these checks, no they just cut corners and put death traps out for profit like the rest of them. My advice take a mechanic down and tools and check every tyre and inch of the car.

In response to them.
I have photos showing 2 tyres on red and another bold on the outer edge. My local tyre place even made the comment "Only one good tyre on that car" again have photos and two tyre fitters opinion so how did that pass your inspection then? No the only tyre you replaced was one that bold and illegal due to the ball joint which was replaced for sale not for me asking. I brought up 1 tyre being bold on the outer edge and a chunk missing and got £49 off the sale which then i took the car to a tyre place to get 4 all season tyres on it which is when we discovered 3 are actually bad.

A ball joint left as an advisor is a clear cost cutting measure as any garage who cares about cars they are selling would change it. What could possibly be the benefit of leaving it? you think your customer wants to put a new tyre on it every 6 month? or better yet one day have massive vibration and knocking noises. You left it knowing a few months down the line the CUSTOMER would have to fork the bill for the ball joint and tyre not you simple as that and regardless to it being a fail or advisory your sales woman told me IT WAS FIXED when it wasn't. Again got all videos/pics to prove what i'm saying is correct so couldn't care less.

As for the service the recommendations are there as a guide. Who sticks to the bang on 10k or whatever? i serviced mine i traded in for you yet you didn't service a 22 plate that hasn't had one for 6k miles its called peace of mind. And considering the last service on the car has a stamp and not even a invoice who knows if it was even done and considering oil was half way on the dip stick clearly you saw that service stamp and didn't even bother checking.

My point is you lot couldn't care less. This isn't a 2009 car this is a 22 plate car being supplied with no mats or parcel shelve or undertrays and didn't even valet it until i demanded it. So my points stand fully this car was sold with no care whatsoever, i completed all the work it needed and excluding tyres didn't even cost me £250 so says it all really. Fact you want to sit there and argue about keeping a bad ball joint on a car and chucking a new tyre on it that will just wear away anyway but will hide the problem short term is laughable..that £40 you spent on the tyre would have fixed the ball joint. FYI after getting the 4 new tyres it was put on a ramp and the ball joint that was conveniently a "advisory" is booked in in a few days to replace as its almost at the stage of causing the symptoms i listed above. Wish trustpilot would allow photos and videos then you would all see the state of this car they are trying to defend blindly. Your point about how you would never sell a car with illegal tyres strange how so many reviews on other platforms literally state the same thing and even show photos and videos of tyres being bold or chunks out the sidewall. Clearly their review team just like the sales team has no idea about the state of cars being sold.

Dan was really helpful and made the whole process as easy as possible. Really appreciate the effort he put into helping me get the car and I would definitely recommend him and Hilton Garage to others looking.

Choosing my car i was very satisfied with the sale guy who dealt with me he was very helpful in all the questions I had to answer this progress was very quick I came back the next day to collect and sign papers and then drove away a very happy lady.

The initial service was quite reasonable. They ended up bringing three cars from the depot for me to look at. However the great customer service ended there.

I asked for a rear tyre on the car I chose to test drive to be looked at as it looked part deflated and I was told it would be fixed. There was no valve cap on the affected wheel.

The test drive was good although the car reported a low key battery.

As I went through the payments I realised my spend limit for my newish bank was set below the car value. The salesman was clearly impatient as I tried to deal with changing it (not as easy as it should've been which is not his fault I know) but as the sale was agreed there really was no rush.

After all was done I got the key and drove out only to find the car was running on fumes so I had to hot foot it down to BP which was 3 miles away. I had to buy valve caps for the wheel which still had one missing and the next day the car reported again that the tyre was under pressure which makes me suspect a slow puncture. Having replaced the key battery the car still reports a low battery, even after a reset.

I'm having all the tyres replaced with one brand anyway so I'm not even too bothered about the dodgy tyre but the service was well below expectations. I saw some great and negative reviews about this place somit was worth a shot and at least the car runs well. I got warranty so at least it's some peace of mind.

Probably the worst garage I have ever delt with in my life.
Zero preparation on all the cars, tyres that get fitted are the worst of the worst quality. Staff couldn't care less and are just there to take their commission. Any problems with the car they couldn't car less.
Wouldn't recommend this garage to anyone.

My experience throughout the sales process was excellent. Joseph, my salesperson, was brilliant and could not have been more helpful. His professionalism and support made the initial stages of the purchase a very positive experience.

Unfortunately, my experience when collecting the vehicle was very different and extremely disappointing. I was assisted by two members of staff who appeared inexperienced and unsure of the processes involved. Despite having completed the purchase four days earlier, my vehicle was not ready in the correct car park and had not been washed.

When the staff attempted to wash the vehicle, I was informed that the machine was broken. As a result, the car was left with streaks from the paint protection product across the paintwork, which took a lot of effort to clean off properly.

I had also paid extra for paint protection, which was advertised as including an aftercare kit valued at over £100. Unfortunately, this was not available at the time of collection because the manager had gone home with the keys to the storage cupboard. I was assured that the kit would be delivered to my home address. However, I have now made five separate enquiries regarding its whereabouts and have not received a single response.

This lack of communication and follow-up is particularly disappointing, especially after the excellent service provided by Joseph during the sales process. While I have nothing but praise for his efforts, the collection experience and the subsequent lack of response have significantly detracted from what should have been a positive overall experience.

I would appreciate a response to my outstanding enquiries and confirmation of when I can expect to receive the aftercare kit that I paid for as part of my purchase.

Very efficient service especially by the sales person Georgiana Lazar

First car we look at, we test drive go to buy it only to be told its now been reserved so cant buy it, being told that before spending hours looking and test driving would have been nice.
Second car we were told wasnt ready to view yet but we could reserve.
Reserved and arranged for viewing 2 days later. Only on that morning to be told they have lost the car! And 2 hrs later they still havent found it.
Think they should change their name to hilton circus