Besides finding a lovely car it was a good experience all round. Fantastic straight forward advise. Open, friendly, efficient and a no-nonsense approach by sales man, Tom Robotham. Special thanks to... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
A motor dealer is usually lacking in sentiment, a hard-headed money grabber. Hilton Garage has dealt with my problems and indebtedness with warm sympathy and has been eager to help in every way. There... Toon meer
Bedrijf heeft geantwoord
Just part ex my current car in today for a different car and I've dealt with Alex and I can't express enough how helpful he is. He is an absolute credit to this company and outstanding at his job. Thi... Toon meer
Bedrijf heeft geantwoord
Pre-sale good: responsive and efficient communication once interest shown. I was able to reserve vehicle and this was extended to three days, helpful to allow me to travel to collect. Rej was perso... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contactgegevens
The Mease, DE65 5JJ, Derby, Verenigd Koninkrijk
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4,4
Uitstekend
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Travelled 200 miles and it didn't…
Travelled 200 miles and it didn't disappoint, well worth the time and highly recommended, simple straight forward and easy to deal with, Tom Rodgers top man
3 oktober 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that your 200-mile journey was well worth the trip and that the experience didn’t disappoint.
It’s great to know you found everything simple, straightforward and easy, and we’re especially pleased that Tom Rodgers provided such a positive experience. We’ll be sure to pass your kind words on to him.
Thank you for travelling to Hilton Garage and for your recommendation. We hope you enjoy your new car!
Leon offered an exceptional service
Leon was very kind, patient and helpful. We were to able to make such a wonderful purchase with all his support. Me and my partner were really happy with his Customer service.
3 oktober 2026
Antwoord van Hilton Garage
Thank you for your wonderful 5-star review. We’re delighted to hear that Leon provided such an exceptional level of service and was kind, patient and helpful throughout your experience.
It’s fantastic to know that his support helped make your purchase such a positive one and that both you and your partner were so happy with the customer service you received. We’ll be sure to pass your kind words on to Leon.
Thank you for choosing Hilton Garage, and we hope you both enjoy your new car!
great experience with matt sheehan…
great experience with matt sheehan today, was super helpful and drove away same day!
3 oktober 2026
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear you had such a great experience with Matt Sheehan and that he was so helpful throughout your visit.
It’s great to know we were able to make the process straightforward and get you driving away in your new car the same day. We’ll be sure to pass your kind feedback on to Matt.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Avoid Hilton Garage at all costs
Buying a car from Hilton Garage was the worst mistake of my life. I thought by buying local it would be a better experience but I would do anything to turn the clock back.
I purchased a 2017 Ford Ecosport. Initially very impressed. Low milage, good condition (or so i thought) and overall very tidy.
The problems started 5 weeks after purchasing. The engine management light came on and I found out the exhaust was completely corroded and the catalytic converter needed replacing. There was also a grinding creaking sound every time I braked coming from the driver side rear wheel. I tried to contact the garage and after several weeks of being ignored I contacted the operations manager who arranged for the repairs to take place.
After two weeks without the car I got it back and the issue with the brakes still had not been fixed. In fact it had gotten worse. I contacted them again and they booked the vehicle in for an inspection. I took the car in on the 2nd september and after 6 days of it being sat in their car park they called to say they had taken it on a test drive and couldn't find any faults. Of course they couldn't they had left it sitting in the car park for almost a week so the issue had settled. Also I dont understand why it taken them 6 days to test drive it? Especially when the lied to Black Horse and told them it was test drove the same day it dropped it off which is a blatant lie as when I called to chase it they informed me it had not been looked at yet.
I have now washed my hands with hilton garage and will be getting it fixed elsewhere.
AVOID them at all costs. Buying this car was the worst mistake ive ever made and now I'm stuck with it.
11 april 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
We are sorry to hear how disappointed you are with your experience and understand your frustration with the concerns you have raised.
We would like to clarify that your vehicle was taken on two separate road tests over the six-day period it was with us, rather than remaining untouched in our car park. We tested it on separate occasions to thoroughly assess the braking noise you reported. The movement of the vehicle’s keys recorded on our Keytracker system also supports this timeline.
For reassurance, no braking fault was identified during either road test, and our findings gave us no reason to recommend further repairs at that time.
We are sorry that you remain unhappy with the outcome. Please get in touch directly if you require any further assistance from us.
Many Thanks
Hilton Garage
Rayhaan
Rayhaan is an absolute credit to you,he explained the whole process and was a big help when required. Especially when my wife was pushing him for a better part exchange deal. Thanks Rayhaan you were brilliant
2 oktober 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Rayhaan was such a great help and took the time to explain the whole process clearly.
It sounds like he handled the part-exchange negotiations well too! We’ll be sure to pass your kind words on to Rayhaan, who will be pleased to know he made such a positive impression.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Really smooth transactions
Really smooth transactions
Tom was really helpful and replied quickly to any queries I had which is very refreshing.
Great delivery of car. Pleasant delivery driver too.
29 september 2026
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that everything went so smoothly and that Tom was helpful, responsive and quick to answer your queries throughout the process.
It’s also great to hear that you were pleased with the car delivery and found our delivery driver pleasant. We’ll be sure to pass your kind feedback on to the team.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Easy fast and straightforward
Easy fast and straightforward, great car great service
9 september 2026
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that you found the whole experience easy, fast and straightforward, and that you’re happy with both your new car and the service you received.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
faultless!
The purchase of my car was absolutely faultless. From walking into reception to signing the documents we were treated with courtesy and all staff were extremely customer focused. We viewed the car and took it for a test drive, accompanied by Matthew King who was extremely knowledgeable and answered all our questions. He went through all the paperwork and even arranged a great deal with the warranty. All in all, a superb experience and with the range of cars on offer you cannot go wrong with using this company for your next purchase...ask for Matt....he won't disappoint!
1 oktober 2026
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review and for such a detailed recommendation. We’re delighted to hear that your experience was faultless from the moment you arrived, with our team providing a courteous and customer-focused service throughout.
It’s great to hear that Matthew King was knowledgeable, answered all your questions and made the process easy, including arranging a great deal on your warranty. We’ll be sure to pass your kind words on to Matt.
Thank you for choosing Hilton Garage and for recommending us so highly. We hope you enjoy your new car!
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear such lovely feedback about Nathan. It’s great to know he made such a positive impression and we’ll be sure to pass your kind words on to him.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Rayhaan was so helpful and friendly
Rayhaan was so helpful and friendly, he made my first experience financing a car a smooth and comfortable one. He really went above and beyond and I couldn’t have come away happier.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Rayhaan was so helpful and friendly and made your first experience financing a car feel smooth and comfortable.
It’s wonderful to know that he went above and beyond to make the process a positive one and that you left feeling so happy with your experience. We’ll be sure to pass your kind feedback on to Rayhaan.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Just came away with a lovely car
Just came away with a lovely car. First staff encounter wasn’t amazing. We then had Dan which was much better. We’ve previously purchased from Dan and he is very knowledgeable & friendly. It feels like it takes a long time but maybe can’t be helped.
1 oktober 2026
Antwoord van Hilton Garage
Thank you for your 4-star review. We’re delighted to hear you came away with a lovely car and that Dan was able to make your experience a much more positive one.
It’s great to hear you’ve purchased from Dan previously and that you continue to find him knowledgeable and friendly. We’re sorry that your initial interaction wasn’t up to the standard we aim for, and we also appreciate your feedback regarding the time taken to complete the process.
Thank you for choosing Hilton Garage again, and we hope you enjoy your new car.
No hassle from anybody whilst looking…
No hassle from anybody whilst looking at cars.
No pushy salesmen didnt feel pressured into buying.
When we approached max cosby he was very helpfull and went through all the relivant paperwork we were cash buyers.
On collection e everything went smooth would recomend
29 september 2026
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear you enjoyed a relaxed and hassle-free experience at Hilton Garage, with no pressure while you looked around our cars.
It’s great to hear that Max was so helpful and took the time to go through all the relevant paperwork with you. We’re also pleased everything went smoothly on collection.
Thank you for choosing Hilton Garage and for your recommendation. We hope you enjoy your new car!
I picked my vehicle up just before…
I picked my vehicle up just before closing time and after driving away my low tyre pressure warning came up on the dash so I followed the safe speed home.
The next morning when it was light I I checked all the tyre pressures every tyre was well under inflated and further checks revealed the washer bottle tank was empty.
It was obvious that the vehicle was not checked prior to collection and the vehicle was supposed to have been valeted and it looked a good job but when I opened the doors along with the bonnet and boot it was obvious that they did not bother to open any off these to wash or valet.
28 september 2026
Antwoord van Hilton Garage
Gary, tyre pressures and washer fluid are part of our pre-delivery process, so we're sorry those weren't right on collection — that shouldn't happen. The timing of the TPMS warning, coming on shortly after you drove away, does suggest pressures were marginal rather than severely neglected, but we accept that's not the standard we aim for. On the valet, it is only a wash and vacuum as standard; our team does focus on the interior cabin and exterior panels; however, it sounds like some parts were not up to standard, for that we apologise.
If you'd like the tyres checked and inflated properly and the washer bottle topped up at no cost, email service@hiltongarage.co.uk with your registration and we'll get that sorted for you.
Regards,
Hilton Garage
All staff very helpful with clear…
All staff very helpful with clear instructions knowledge on the car I came to buy
29 september 2026
Antwoord van Hilton Garage
Thank you for your 5-star review! We’re delighted to hear that our team was so helpful and provided clear instructions and knowledgeable advice throughout your experience. We hope you’re enjoying your new car and look forward to welcoming you back to Hilton Garage in the future.
Used this company a few times always…
Used this company a few times always great to deal with. And a big thanks to paul really helpful.
29 september 2026
Antwoord van Hilton Garage
Thank you for your continued support and for taking the time to leave us a 5-star review. We’re delighted to hear that you’ve had consistently positive experiences with us and that Paul was so helpful throughout. We really appreciate your loyalty and look forward to helping you again in the future.
Staff were nice and attentive let down…
Staff were nice and attentive let down by the10 days i had to wait for the car after paying in full
28 september 2026
Antwoord van Hilton Garage
Andrew, paying in full and then waiting ten days for collection is a reasonable frustration, and we won't dismiss that.
Preparation, PDI and any remedial work required before handover can extend lead times beyond what customers reasonably expect, and if the timeline wasn't communicated clearly upfront, that's on us.
Regards,
Hilton Garage
Antwoord van Hilton Garage
Thank you for your 5-star review! We’re delighted to hear that you found the process fast and simple. We appreciate your feedback and hope you enjoy your new car. We look forward to welcoming you back to Hilton Garage in the future.
Good service
1 oktober 2026
Antwoord van Hilton Garage
Thank you for your 5-star review! We’re pleased to hear you were happy with the service you received at Hilton Garage. We really appreciate your feedback and hope to welcome you back again in the future.
Very unhelpful and rude staff…
Very unhelpful and rude staff especially when you spending alot of mum. Very disrespectful of women.
28 september 2026
Antwoord van Hilton Garage
Anna, we take concerns about staff conduct seriously, so we've looked into the interaction you're describing.
We don't have enough detail here to identify the specific member of staff or the visit in question, and the account as written doesn't give us much to go on. What we can say is that we don't recognise the suggestion that women are treated differently or less respectfully — that's not something we'd accept from any member of our team, and it's not a characterisation we'll let stand without challenge.
If you'd like us to investigate this properly, please email sales@hiltongarage.co.uk with your name, the date of your visit and any other details that would help us identify who you dealt with.
Regards,
Hilton Garage
Proceed with caution
Not the review I like to write
I recently attempted to purchase a vehicle from Hilton Garage Ltd and unfortunately experienced a number of serious issues that have left me extremely disappointed with the level of professionalism and transparency shown.Despite being assured that the MG4 Reg MV25MRU I reserved had no known issues, I was later informed after paying a deposit and later the full.amount that the vehicle had a windscreen leak, possible water ingress, and water damage by the collections manager . This information was never disclosed during the sales process, even though I specifically asked about the vehicle’s condition and history s .Communication from the dealership was also inconsistent. Their Collections Manager advised that the windscreen would not be replaced until a later date, yet another staff member claimed it had already been fitted. This contradiction made it very difficult to trust the information being provided.When I exercised my legal right to reject the vehicle due to undisclosed defects
This left me feeling that the dealership was not acting fairly or in accordance with consumer protection legislation.
Overall, my experience with Hilton Garage is poor, marked by lack of transparency, contradictory information.
I would strongly encourage anyone considering purchasing a vehicle here to proceed with caution and ensure all information is fully disclosed in writing.
We have now received a full refund.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Charlotte, we need to correct several significant inaccuracies in this review.
You raised the damp smell yourself during the sales process — that concern was noted at the time, not concealed from you. As a result, the vehicle was smoke-tested and the windscreen was replaced. The contradiction you describe around windscreen timing relates to work being completed as part of that preparation process, not conflicting stories about an undisclosed fault. You also signed terms confirming the vehicle would be prepared and ready for collection — that is the agreement under which the work was carried out.
On the deposit: this is not being withheld as a penalty. The £499 is being reviewed as part of the overall settlement, and if it remains outstanding, that is a processing matter, not a refusal. If the Ombudsman is now involved, we will engage with that process directly and fully — the documentation on our side is clear.
Regards,
Hilton Garage
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.