We felt valued & can understand why this is a thriving business.Tom Robotham was extremely helpful.He spoke to us on our first visit last week,& completed our purchase today.He definitely goes above... Toon meer
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Lees wat reviewers zeggen
Besides finding a lovely car it was a good experience all round. Fantastic straight forward advise. Open, friendly, efficient and a no-nonsense approach by sales man, Tom Robotham. Special thanks to... Toon meer
Bedrijf heeft geantwoord
A motor dealer is usually lacking in sentiment, a hard-headed money grabber. Hilton Garage has dealt with my problems and indebtedness with warm sympathy and has been eager to help in every way. There... Toon meer
Bedrijf heeft geantwoord
Pre-sale good: responsive and efficient communication once interest shown. I was able to reserve vehicle and this was extended to three days, helpful to allow me to travel to collect. Rej was perso... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contactgegevens
The Mease, DE65 5JJ, Derby, Verenigd Koninkrijk
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4,4
Uitstekend
11K reviews
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A big thank you to Max at Hilton…
A big thank you to Max at Hilton Garage. He was under a lot of pressure but still made sure we were looked after and got our car the same day. We really appreciated his help and effort.
26 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you for taking the time to leave us a review. We’re delighted to hear that Max went above and beyond to ensure you were well looked after and able to drive away in your new car the same day. We’ll be sure to pass your kind words on to Max, who will really appreciate your recognition. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Rayhaan was incredible
Rayhaan was incredible, very welcoming and honest with all the advice he gave. Happy with the service, totally recommend purchasing from Hilton Garage!
29 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review and recommendation. We’re delighted to hear that Rayhaan made you feel welcome and provided honest, helpful advice throughout your experience. We’ll be sure to pass your kind words on to him. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
I had a really great experience dealing…
I had a really great experience dealing with Moiz. He was incredibly helpful, friendly and professional throughout the whole process. He took the time to answer all of my questions and made everything feel really straightforward and stress-free. I really appreciated how helpful and approachable he was, and I wouldn’t hesitate to recommend him to anyone looking for a car. Thank you, Moiz!
11 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Moiz provided such a friendly, professional and helpful service throughout your experience. It’s great to know that he took the time to answer all your questions and made the process straightforward and stress-free. We’ll be sure to pass your lovely feedback on to Moiz, who will really appreciate it. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
The staff were excellent and helpful…
The staff were excellent and helpful but the wait times were extremely long and the car was not in as good a condition as I was lead to believe. Overall a positive experience and the actually purchasing process was smooth once it finally began.
26 september 2026
Antwoord van Hilton Garage
Kieran, glad the team looked after you and that the purchase itself went smoothly. The wait time point is noted — at the volume we operate, the floor can get busy, and we know that tests patience.
On the condition — without more detail, it's difficult to respond specifically, but if there's something about the vehicle that wasn't as described in the advert or over the phone, then we apologise.
Regards,
Hilton Garage
We found the whole experience at Hilton…
We found the whole experience at Hilton Garage to be very seamless. All staff were very helpful and friendly. Matt King was our sales person and he was very helpful, going above and beyond when assisting us with insurance so we could drive the car away. I would also give Matt a 5 star review for his customer service.
26 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that you found the whole experience seamless and that our team made you feel welcome and well looked after. It’s especially lovely to hear that Matt King went above and beyond to assist you with your insurance and ensure you could drive away in your new car. We’ll be sure to pass your kind words on to Matt. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
matt king was our sales person he was…
matt king was our sales person he was very friendly, helpful and made it a non stressful easy process.
26 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Matt King made your car-buying experience friendly, easy and stress-free. It’s great to know that his helpful approach made such a positive difference. We’ll be sure to pass your kind feedback on to Matt. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Lack of communication
I reserved a car online 16th Septemeber. I was expecting a call to arrange a suitable pick up date. I didn't receive a call so 17th Evening I called them. They advised there was some outstanding work but she wasn't sure exactly because the mechanics was on holiday but advised she would try and get someone to look at it over the weekend. I said that is fine but please keep me informed with what is happening. I wanted to know exactly what works was going to be done and some sort of timescale. Monday evening I hadn't heard anything so my husband called for an update but was told they weren't sure and the mechanics had finished for the day so they would call us Tuesday. We had no call on Tuesday so I rang in the evening, I spoke to a guy and advised our sales contact was busy and he would get her to give us a call back once she was done. Once again we got no call back. On wednesday I rang to speak to the sales manager to try and get some actual information of what was happening with the vehicle. I was advised he wasn't in yet but would be at 11am, I advised I would call back at 11.30am. I call at 11.30am and was advised he was in a meeting and they could get him call me back. I agreed. I never received a call from him or any sales manager. Our sales contact did phone me later that evening to say the vehicle probably wont' be ready Friday. At this point I felt if this is the service we receive trying to purchase a vehicle what would it be like if we had any issues after purchasing. I was told yesterday 28th September the vehicle still hadn't been into the workshop. I cancelled my reservation on the vehicle because of the lack of communication and in future would not recommend this garage to friends or family. It is a shame because they had the opportunity to correct the issue several times but didn't.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
LC, the communication failure you've described here is plain to see and we're not going to dress it up.
From the first call on the 17th through to the 28th, you asked repeatedly for a straightforward update on what work was outstanding and when the car would be ready. That information should have been available, and if it wasn't, someone should have told you that honestly rather than leaving you to chase at every turn. Promised call-backs that don't happen once are a problem — when it's four or five times across nearly two weeks, that's a systemic failure on this sale and we accept that.
Your decision to cancel is understandable. The vehicle not having entered the workshop by the 28th, with no proactive communication to explain why, gave you no reasonable basis to have confidence in the purchase.
Regards,
Hilton Garage
Leon
Was great help and helped with a smooth process whilst changing my car! Have seen Leon before with my previous car and he’s helped again with my new car and again has been a perfect experience!
29 september 2026
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re delighted to hear that Leon once again provided such a smooth and positive experience when changing your car. It’s lovely to know that, having helped you with your previous car, he was able to assist you again and deliver another great experience. We’ll be sure to pass your kind feedback on to Leon. Thank you for returning to Hilton Garage, and we hope you enjoy your new car!
Happy with car and service
Happy with car and service. All in one trip. Thank you Tom robotham
28 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re happy with your new car and the service you received. It’s great to know we could get everything sorted for you in just one trip. We really appreciate your kind words and hope you enjoy your car for many years to come!
Top class service from Tom Robotham
Top class service from Tom Robotham. Great selection of cars which can be daunting. I knew what I wanted having done my research before which made it plain sailing. Warranty packages are comprehensive but not the cheapest but you pay for what you get as with everything in life. Will be back in the future.
26 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you, Andrew, for your fantastic review. We’re delighted you received a top-class service from Tom and found the process straightforward. We really appreciate your honest feedback and are pleased you’re happy with your purchase.
Thanks again for your business, and we look forward to seeing you again in the future!
Highly recommend
Bought a car for the first time on Saturday and highly recommend Hilton Garage. Great range of cars and easy to look around.
Max in particular was brilliant and great to deal with. He arranged a test drive and explained everything clearly. He made me feel very much at ease throughout the whole process, a process which I was expecting to be very stressful having never bought a car before. He made the whole process was very straightforward and easy.
I certainly didn't expect to drive away the same day and he kept me informed throughout while the car was being prepared. Would recommend Hilton Garage to anyone looking to buy.
26 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you, James, for your fantastic review! We’re delighted to hear that Max made your first car-buying experience so straightforward and stress-free. It’s great to know you were kept informed throughout and were able to drive away in your new car the same day.
We really appreciate your recommendation and hope you enjoy your new car!
Straightforward process to purchase my car
Straightforward process to purchase my car, helpful Representative answering any queries I had and explained the control system clearly to me.
The only slight downside, being the day after purchase I had another query by telephone which took a few attempts to get to speak to someone and return my call. The matter was dealt with.
23 september 2026
Antwoord van Hilton Garage
Thank you, Mrs Corns, for taking the time to leave your review. We’re pleased to hear you found the purchase process straightforward and that our team was able to answer your questions and explain the car clearly.
We’re sorry it took a few attempts to get through when you had a follow-up query, but we’re glad the matter was resolved. We really appreciate your feedback and hope you enjoy your new car!
I really can’t trust the service at…
I really can’t trust the service at this garage. I paid £399 for a polymer coating, but the work was not carried out, so I feel I’ve simply wasted my money.
When I asked for a refund, I was told that their policy does not allow it. The product itself may be good, but in my experience, the service provided by this garage was very disappointing.
I would strongly recommend checking exactly what work will be carried before you collect your car. As a customer, I have already paid for the service and spent 2 hours at your garage while this was being applied.
I am also 1 hour and 45 minutes away from your garage, so if I have to return to have it reapplied, I would have to spend another 6 hours of my time travelling and waiting.
My time has value too. Your garage charges customers based on your working hours, so I believe it is reasonable for me to ask for reimbursement of the petrol costs involved in returning due to this issue.
Your sales team told me that they would discuss this with the manager and call me back by the end of the day. However, I have received no call or response.
That is why I am sharing my experience—to make other customers aware of the situation so they can avoid finding themselves in a similar position.
I would appreciate a proper response and a reasonable resolution to this matter.
26 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Jithin, we've reviewed the footage you provided and it confirmed the GuardX application wasn't completed to the standard it should have been — we accept that, and it's why we offered to bring you back in and redo the work at no cost to you.
What we won't accept is the characterisation that this was left unresolved. A full reapplication was offered, which is the correct remedy. The request for compensation covering fuel and time is not something we're able to authorise, and declining that request is not the same as refusing to put things right.
The offer to reapply remains open — if you want to take that up, contact us directly with your registration and we'll arrange it.
Regards,
Hilton Garage
Excellent and Enjoyable
We were recommended to go to Hilton Garage by a friend. We were not disappointed. The cars we wanted to see weren’t on site however, within half an hour they all appeared in allocated bays. We made our choice and were introduced to Paul Griffiths to complete the sale. Paul was very helpful, informative and not pushy in any way, even with the add-ons that we purchased. We were able to collect the car the following day with twelve months MOT and a detailed vehicle check list. We also noted that two front tyres with low tread (which we had failed to notice) had been replaced which was a pleasant and welcome surprise. Paul informed us that this was common practice and all part of the service. From the reception staff to the collection of the car, we were very impressed with Hilton Garage. Lovely car, lovely people and a great experience.
22 september 2026
Antwoord van Hilton Garage
Thank you, Mary, for such a fantastic review! We’re delighted that you were recommended to us and that the whole experience lived up to expectations. It’s great to hear Paul and the rest of the team made the process so easy and enjoyable.
We’re pleased you were happy with the preparation of the car and the service you received throughout. We really appreciate your kind words and hope you enjoy your lovely new car!
I recently bought a car from here and…
I recently bought a car from here and the process was so straightforward and efficient.
Georgiana Lazar was so helpful and lovely! 10/10 customer service and really made the experience better, Thankyou!
27 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you, Alice, for your fantastic review! We’re delighted to hear you found the process straightforward and efficient. Georgiana will be thrilled to hear your kind words, and we’re so pleased she made your experience such a positive one.
Thank you again for your recommendation, and we hope you enjoy your new car!
Great service from Moiz
Great service from Moiz. Great communication and was informative. It was smooth, didn't require much waiting and everything was dealt with professionally.
13 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you, Haffza, for your great review! We’re delighted to hear that Moiz provided such a smooth, professional service and kept you well informed throughout. We really appreciate your kind words and hope you enjoy your new car!
Both Dan and Alex were pleasant
Both Dan and Alex were pleasant, patient and informative.
25 september 2026
Antwoord van Hilton Garage
Thank you, Lorna, for your lovely review! We’re delighted to hear that Dan and Alex were pleasant, patient and informative throughout your experience. We really appreciate your kind words and hope you enjoy your new car!
Top service
I was served by Mathew King today and he was very helpful and friendly. Couldn't ask for a better service and advice. Thank you
27 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you, Aneta, for your lovely review! We’re delighted to hear that Mathew provided such helpful and friendly service. We really appreciate your kind words and hope you enjoy your new car!
0 customer services
0 customer services
No body wants to show car
No employes has time
Reception no proper answer
Only car are good at resonable price.
24 september 2026
Antwoord van Hilton Garage
Kinjalben, we'd push back a little on the characterisation that no one was willing to help — on a site moving over 1300 cars a month, our team is actively working across the forecourt throughout the day. That said, if you visited and felt you couldn't get someone's attention or a clear answer at reception, that's a reasonable frustration and not the experience we aim to give.
The cars and pricing clearly landed well, and we'd hope the sales experience reflects that same standard next time you're in.
Regards,
Hilton Garage
Fantastic Service
Fantastic service from Tom Rodgers from the start. Great communication, not pushy with anything. Felt really looked after.
Lovely car for a great price too. Would highly recommend.
27 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you, Rebecca, for your fantastic review! We’re delighted to hear that Tom provided such a friendly, straightforward service and made you feel well looked after. It’s great to know you’re happy with the car and the price too.
We really appreciate your recommendation and hope you enjoy your new car!
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