Unfortunately when you order from the sale the website is rubbish. Clunky and keeps freezing and when you get to the checkout you can’t pay as something in your basket has sold out. It doesn’t tel... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie9/17 High Street, LE1 4FP Leicester, GB
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Lees wat reviewers zeggen
I ordered a pre-issue vinyl for collection in-store. It arrived whilst I was on holiday. I found it both difficult and annoying that I had to contact head office to advise that my collection date w... Toon meer
Bedrijf heeft geantwoord
Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... Toon meer
Bedrijf heeft geantwoord
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Leicester
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
9/17 High Street, LE1 4FP, Leicester, Verenigd Koninkrijk
4,8
Uitstekend
378 reviews
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Antwoord van hmv (UK) - Leicester
Hello Paul
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Helpful professional friendly staff
22 november 2025
Antwoord van hmv (UK) - Leicester
Hi Joyce
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great customer service in Leicester…
Great customer service in Leicester helped me throughout my purchase to ensure the item was delivered to my home when available.
22 november 2025
Antwoord van hmv (UK) - Leicester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Leicester
Hi Sarah,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV always has a great selection
HMV always has a great selection of physical media that I still love collecting and I’ve been visiting since my teens!
The service is always helpful and they always make the best effort to find or order what I’m looking for.
The click and collect service is welcome too as that expands the offering and makes for more worthwhile purchases.
10 november 2025
Antwoord van hmv (UK) - Leicester
Hi Jamie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV deliver on customer service
HMV deliver on customer service, sometimes informing their customer of delays in delivery etc.. All orders with HMV have been delivered in quality packaging.
6 november 2025
Antwoord van hmv (UK) - Leicester
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff member
2 november 2025
Antwoord van hmv (UK) - Leicester
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV is today as it has always been
HMV is today as it has always been, a physical store to browse the latest music and the back catalogue of past releases. After the demise of Virgin, HMV is my sole retailer left from my youth trading in the music space. Even if they were rude, disinterested and slovenly, I will continue to shop here because I value a physical store and the ability to interact with people. Fortunately for me, the staff are always excellent and very able to meet my needs, so I still get to enjoy good service whilst buying good music.
25 oktober 2025
Antwoord van hmv (UK) - Leicester
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Leicester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Leicester order service
Really helpful knowledeable staff sorted my order well. The emails advising dispatch and collection from the Leicester High St store and great!
23 oktober 2025
Antwoord van hmv (UK) - Leicester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great hmv store
The staff in hmv are always polite very helpful and kind if I need assistance or even if I dont
14 oktober 2025
Antwoord van hmv (UK) - Leicester
Hi Kevin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Delivery Went Well
The Delivery was well cared for and was delivered on time , it was a really good experience.
7 oktober 2025
Antwoord van hmv (UK) - Leicester
Hi Hannah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
some really bad experiences with HMV…
after some really bad experiences with HMV I decided to give it another chance I buy quite a lot of vinyl and CD's and have been using Amazon and other indie stores,so I ordered 4 CD's and was told they were all available and in stock, so when I collected them I found 1 was out of stock/unavailable, these were Birthday presents for me from my partner once again let down badly by HMV, I sometimes wonder how you stay in business with such shoddy service,very much doubt if I will order again so so upset and disapointed
31 augustus 2025
Antwoord van hmv (UK) - Leicester
Hi David
Thank you for taking the time to leave us a review. We are sorry to hear one of your items was out of stock, apologies for any disappointment caused. We can see you have been in touch and we have assisted with your request to cancel an item.
On line order but…
I ordered the product on line this time and collected from store, the staff at Leicester are always welcoming with a smile and always offer to help with anything else. I enjoy visiting the store at least once a week to look at other offers and the experience of looking at the product in hand before purchasing. It’s great to see HMV as one of the stores still open on our high street.
30 september 2025
Antwoord van hmv (UK) - Leicester
Hi Alex
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Leicester
Hello Bhikhu
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Wonderfully friendly and helpful staff
Wonderfully friendly and helpful staff, offering brilliant knowledge of stock. I also greatly appreciated the help I got pre-ordering through the website, as it allowed me to find and purchase a CD album that was otherwise not in stock.
25 september 2025
Antwoord van hmv (UK) - Leicester
Hi Am
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leicester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I picked a copy of Buckingham Nicks LP…
I picked a copy of Buckingham Nicks LP I had pre -ordered from HMVs shop in Leicester. I had been notified by email when it was in and the shop assistant was lovely. But of course the best thing was taking it home and playing the album which was pure bliss.
22 september 2025
Antwoord van hmv (UK) - Leicester
Hi Alan,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Always friendly staff
Always friendly staff, very helpful, and if there's any offers on, they always ask
/Tell you and give information on the offers. When leaving they always say goodbye and enjoy the rest of your day..
15 september 2025
Antwoord van hmv (UK) - Leicester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Leicester
Hi Kim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV is always a great store to browse
HMV is always a great store to browse. I look forward to visiting in November to pick up Blake's 7 The Collection 2.
9 september 2025
Antwoord van hmv (UK) - Leicester
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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