I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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Lees wat reviewers zeggen
Thank you Jay at Romford Store. Ordered a DVD for my daughter, who was looking for a couple of films starring a specific actor. Jay helped to search for the films and ordered one for us. Jay was fri... Toon meer
Bedrijf heeft geantwoord
I ordered a record as a Christmas gift for my niece, paid for the item (£35) in November, then just saw out of stock, new stock expected soon, but no other updates. I missed Christmas and it has... Toon meer
Bedrijf heeft geantwoord
Always a superb experience with HMV. Delivered in mint condition in a sturdy mailer and was delivered before the release date - much quicker than Amazon and let’s be honest, at this point who actively... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Romford
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
7 / 9 Lockwood Walk, RM1 3RH, Romford, Verenigd Koninkrijk
4,8
Uitstekend
322 reviews
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Great service staff always helpful and…
Great service staff always helpful and knowledgeable always able to obtain what i am looking for
26 januari 2026
Antwoord van hmv (UK) - Romford
Hello Ronald,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very helpful
19 januari 2026
Antwoord van hmv (UK) - Romford
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I ordered a record as a Christmas gift…
I ordered a record as a Christmas gift for my niece, paid for the item (£35) in November, then just saw out of stock, new stock expected soon, but no other updates.
I missed Christmas and it has just been delivered, mid January.
Whilst is was packaged well, I’ve given 2 stars for the lack of communication and no opportunity to speak to a person about my order.
21 januari 2026
Antwoord van hmv (UK) - Romford
Hi Nicci,
Thanks for getting in touch.
We're sorry to hear of the delay with your order due to the item being out of stock. Apologies for any disappointment caused. You can always contact us at website.service@hmv.co.uk if you need any assistance in the future.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Prompt service
Ordered DVD on Monday evening, collected order from local store on Friday. Staff helpful and polite. Would use this service again.
16 januari 2026
Antwoord van hmv (UK) - Romford
Hi Jillian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent, but which purchase.
I have always had a great experience at this HMV store in Romford. But l don't know which purchase this request for feedback is referring to. It doesn't say.
So even though l would never give anything but 100% excellent feedback, it would be nice nevertheless to know which of my purchases is being referred to 👍
17 januari 2026
Antwoord van hmv (UK) - Romford
Hi Dermot,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
always very helpful staff
12 januari 2026
They are the best
HMV have always been great they are very very helpful. And will always use there stores whatever u want they have and if they don't have it they will order it for u and then deliver it.
Keep it up guys you are great and don't leave us.
6 januari 2026
Antwoord van hmv (UK) - Romford
Hi Georgette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
I ordered a DVD on-line and arranged to collect it at my nearest store in Romford, Essex.
The process was straightforward and I was able to collect the DVD without delay at the store
27 december 2025
Antwoord van hmv (UK) - Romford
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered 3 vinyls online
I ordered 3 vinyls online, 1 was out of stock, but I was kept informed throughout the process. I received the email to collect my vinyls, with 1 reference number I was able to collect them at my convenience and all 3 were ready at the same time.
28 december 2025
Antwoord van hmv (UK) - Romford
Hello MRS
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Romford
Hello NEIL
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great service
I was happy HMV was able to get me a copy of an album that is out of stock, they sourced it for me. Very pleased.
21 december 2025
Antwoord van hmv (UK) - Romford
Hi Usha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Staff was very helpful and ordered…
The Staff was very helpful and ordered the DVD I wanted then picked it up the following weekend. Great
15 december 2025
Antwoord van hmv (UK) - Romford
Hi Marvin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Simple click and collect
The staff we're helpful at doing there job and it was a simple click and collect the item was in the condition as described overall I'm happy with my purchase the only thing I didn't know was 3d Blu-ray movies require a 3d television or monitor in order for to watch but my product came with two disc's one for 3d Blu-ray and the other for Blu-ray addition I guess I should have done some work
12 december 2025
Antwoord van hmv (UK) - Romford
Hi En
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good service friendly helpfull staff
8 december 2025
Antwoord van hmv (UK) - Romford
Hi R
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Romford store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Staff are really helpful and very…
Staff are really helpful and very pleasant to deal with
3 december 2025
Antwoord van hmv (UK) - Romford
Hi Wendy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
really easy to order messaged me when…
really easy to order messaged me when product was in. staff were professional and polite. would shop again no problems
3 december 2025
Antwoord van hmv (UK) - Romford
Hi Jim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very efficient and friendly team
Very efficient and friendly team. I requested and paid for the goods and it was delivered within a week.
24 november 2025
Antwoord van hmv (UK) - Romford
Hi Fay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order
Easy to order,e.mail received saying ready for collection. Customer advisor, Gary,very pleasant and helpful. Can't say much about my purchase as it's a Xmas prezzie.
21 november 2025
Antwoord van hmv (UK) - Romford
Hi LAURAINE
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The face of HMV
The staff are helpful and as in the past sympathetic to my sight issues: staff have demonstrated a good-natured willingness to type in my email address for my email receipt. HMV has a reputation for aggressive management of its staff, which I think is unwise not least because we are still a long way from being greeted by genial androids serving behind the counter.
22 november 2025
Antwoord van hmv (UK) - Romford
Hi Simon,
Thank you for leaving us a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Romford
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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