Hoar Cross Hall Reviews 

Had a great day spa experience here. Service was super attentive, all treatment areas were well maintained and clean and had fantastic full body massage to end the day with the talented Sarah Haywood.

The outdoor terrace area is very well appointed with service direct to day beds and seating areas.

A premium experience and will be re-visiting again soon.

I called to ask about afternoon tea as a general enquiry, just what did it include , was there any availability, things like that, spoke to a lady who wasn’t the friendliest of people who then transferred me to HO ?? Anyway spoke to a very polite gentleman who said he could help - I told him what I want and he asked for my name and my details I explained it’s just an enquiry for now , to be told he couldn’t tell me any information without my details 😳 I asked to speak to a manager held for 2 minutes to be told his manager was in a meeting and he knew away around the system!! He would enter his details and could get me the information! What an absolute joke - well done Hoarcross Hall you just lost a sales for afternoon tea for 4 and two bedrooms plus spa treatments !! Well done - terrible service

Booked and paid 4 months ago and they cancelled our booking too accommodate another event.

My partner, who works there, won a spa weekend at Christmas and we used it for my birthday. We stayed from 15th March overnight. We checked in at 4pm and were told that we could use the spar facilities. Once at the spa reception, we were told that we couldn't use the spa facilities until the following day (check out day). My partner advised that he had spoken to a member of the spa staff the day before to check we could use it and they confirmed we could.and then we're told we now couldn't. She went in the back office to check with a supervisor and was gone for over 5 mins. Didn't reappear so another member of staff handed us some towels and we then went through to spa. Apparently the snotty member of staff in the spa reported my partner to his supervisor and he got reprimanded for using the facilities when he was told that he couldnt. He could use them as he was staff but I could not. We explained it was my birthday. I always thought (knowing this as I used to work for Hilton, which is a 5 star hotel) that once you checked in, as a guest you were able to use the leisure facilities. Apparently not here. The overall experience was terrific but the staff in the spa reception spoiled the experience for my birthday. Hoar Cross Hall, shame on you. We spend over £400 in extra treatments for me ie massage, haircut, nails done, in addition to meals. We were treated like 2nd class citizens by spa staff that day. Disgusted

Hi
Me and my wife went to hoar cross hall for a spa day on the 18th March 2025. Within 10 mins of being there our towels was taken and if that’s not bad enough there was people going around finding dry robes and swapping them with there wet ones 😩 which means in order to get a replacement robe you need to ware one that someone else as been wearing to go to reception.. That’s discussing..
And to top it all the staff in the dining area took the money we left for our extra stuff we had and kept it for themselves without telling us we couldn’t pay cash .. Then we get an email basically saying we went without paying.. When I phone the place up to explain they told me the staff was in there right to take the cash because they treat it as a tip and we still owe the money..
I think this is the first time in my life I’ve ever complained .
If your looking for a really nice relaxing day with your partner then don’t go here 😡😡

Website doesn't work. Book a twin room and then look at your checkout basket says double. They don't answer the phone. 2 day spa is really 1 day unless you pay more. Isn't even day 2 as you have to put all your belongings in the car at 1100. Meal times don't fit around treatment times. Don't go weekends full of rowdy obnoxious know it all youngsters who prefer to show off than shut up. Swimming pools at weekends nightmare. Youngsters shouting from one end to the other. No staff present. One swimming pool floor peeling away bits everywhere. Asked staff when is twilight the blue lights as per the website pictures - on 2 separate occasions received a I don't know!! Room carpet not hoovered. After waiting 20 mins for coffee luke warm and £5. Fillet of salmon used to be the fillet. We had a one inch piece a third of a fillet one mouthful. If you stay over you either have more money than sense or simply want to show off to someone easily impressionable.

I am writing to formally express my deep disappointment with the spa day my husband and I experienced at Hoar cross hall spa on 26/02/2025. We had been looking forward to a peaceful and relaxing day, having spent a considerable amount of our hard-earned savings to treat ourselves after a long and difficult period—my husband has been suffering from ill health, and I am due to undergo major surgery next week.

Unfortunately, our experience was anything but relaxing. The spa was overcrowded and excessively noisy, making it impossible to unwind. We were unable to sit together in any of the relaxation areas due to the number of people, and the outdoor terrace pools were completely full, meaning we couldn’t use the facilities we had specifically been looking forward to. Instead of feeling refreshed, I left feeling more stressed than when I arrived—to the point that I would have preferred to stay at home.

While our massages were just okay, the experience was completely undermined by the constant noise in and around the treatment areas. Doors were banging shut, staff were talking loudly in the corridors, and maintenance work was going on outside, all of which completely ruined any sense of tranquillity. Given that we had booked this day to escape stress and enjoy some much-needed peace, this was entirely unacceptable.

Given the price we paid and the expectations set by your spa’s reputation, we feel completely let down. This was meant to be a much-needed opportunity to unwind, but instead, it felt chaotic and stressful. I would appreciate knowing how you intend to resolve this issue, as this experience did not reflect the standard we were led to expect.

It’s such a pity I can’t post photos because I’ve never seen such a disgusting toilet as the disabled one in the ladies changing room.
It was so busy you couldn’t get a lounger next to the pool and there was no chance of relaxing because there were so many people there.
The food portions were ridiculously small (and I’m not a greedy person!) forcing you to spend £5 on a ‘side order’. The drinks prices were ridiculous too. £5 for a bottle of lemonade.
The staff were all lovely, but that was the only good thing about my day there yesterday.
So disappointing as I’ve been going there for years but won’t be returning.

My review is rather late as life got in the way and I was so impressed with my treatment that I had promised to leave a review. Better late than never 🤣
On 25th March 2024 I had a citrus spice body treatment with Louise Beighton. I found Louise to be welcoming professional and extremely good. She gave me a wonderful treatment and just the right pressure. I felt amazing. Therapists can be hit and miss at spa's and if Louise trained them in her technique's everyone would be guaranteed to have a fabulous treatment. Thank you again Louise

Awful service from you guys! Paid £450 for 3 people for a DAY spa (no treatments) and you now want £20 PER PERSON (not per booking) admin fee to change a date for 6 weeks time that you already confirmed was ok to do with ZERO mention of an extra £60 charge to do so? Absolutely shocking. Will never book with you again! 😤

What an amazing experience we had today. Staff were from start to finish amazing , helpful, polite and warm .the facilities were second to none. Id like to give a special shout out to Katy .Kathryn hannon ? I believe who gave me the most amazing massage and facial and really made my day . Thankyou to all.

Thoroughly enjoyed Reformer class today lead by Walleed - his class since qualifying- would ve wonderful to attend a regular class of Walleeds to obtain full benefit of his reformer sessions- thoroughly enjoyed his deliverance- many thanks Walleed & Hoar Cross Hall

Once you enter the grounds of Hoar Cross Hall, the view of the Hotel just takes your breath away.
My party were there for a Christmas dinner event and we were not disappointed in any way.
From the moment entering the hotel until leaving, we were made to feel like vip's.
Champagne on arrival in the Joynes suite and a very Christmasy feel in the suite.
The food was excellent, good portions and well presented and very very tasty.
The DJ kept everyone entertained until late.
We have to mention Christian who worked behind the bar for going above and beyond when we ordered espresso martini cocktails. There was a shortage of glasses and after messaging another bar, took it upon himself to obtain said cocktail glasses from the long gallery bar on the other side of the hotel. Thank you Christian and all the staff that made our evening very special indeed.

We will be back very soon.

This is simply one of the best spar places I have ever been to. Everything in the public and private areas are just beautifully ornate and the facilities in the spar area are outstanding. I just felt at absolute peace here. I just wish we could have stayed longer. The back massage was divine. It is expensive but it is very much worth it compared to other spars with far less facilities. I cant wait for my next visit.

Went for a spa day with my sister, had a lovely day, would definitely go back again as the facilities were great! However, there are several things i would recommned they either change or for anyone else visiting, to be prepared for. Firstly, the food was a let down due to them changing the menu last minute, the beetroot and feta salad was just that, just a few bits of beetroot and feta in a bowl, nothing wow about it at all! We purposely booked for the menu advertised online. The older menu was far more suitable for the time of year and seemed to go with the expense of the venue far more. The drinks were lovely although overpriced, £16 for one drink is abit too much! The 60 minute back and head massage did not feel like 60 minutes at all as alot of talking and preparing was being done during that time. I had a 10 minute back massage and a 15 minute head massage where did the rest of the time go... i would however highly recommend their hairdresser Debbie, best hair dresser i have been to in years, 10 star review and my sisters nail technician was amazing too. So 2 out of the 3 things i was looking forward to the most were somewhat disappointing. Saying that i would go back again as it's a lovely place, the staff did go above and beyond and the atmosphere is perfect for escaping the madness of daily life.

Me and my sister have just come back from a two day spa break and thoroughly enjoyed the experience. The food was fabulous as was the service given ( Harry was very professional and had such a rapport with the customers )
The treatments were amazing as was the after care information. Everything we booked ran on time .
We had plenty to keep us chilled out although it was exceptionally busy we did get to use most thing's
Our only nit pick was the tv in the room that constantly buffed but we did not use it much .From entering the reception to leaving, we were treated very well and everyone was so helpful with any of our questions , thanks to Michael who had such a can do attitude.
We loved the spa terrace and the aromatherapy room. We will definitely return 👍⭐️

3.3?! bruh. Maybe a nesting place for all of the Karens to have a moan. Maybe the membership isn't the best, but the spa! You have to go.

The actual manor house is really cool and the grounds are impressive. Food was tasty, but if you’re not a 'fancy smidge of puree across your plate’ kinda person and more of a chicken nugget and chips person like my girlfriend, then it’s probably not for you.

Anywho, if you’re reading this I'm sure you’re probably bored and want me to cut to the chase, so:

Pros:

- I’d say the spa facilities were upper end. You can tell a lot of it has been freshly refurbed.
- Food slapped (was tasty).
- The team were incredibly friendly (make sure you’re served by Ian at the desk (the guy with the solid beard and long eyelashes).
- Rooms were unreal. Maybe I’m saying that because we got an upgrade and had a hot tub on the balcony lol.
- Amenities were top tier. They had a dyson hair dryer in the room for example.

Cons:

- Didn’t have chicken nuggets and chips on the fancy menu.
- The spa was kinda busier than expected. Maybe because of the members, but we went on a completely random Wednesday in November so can only imagine what it’s like on a Saturday. It’d be like sardines all sitting in the hot tub.
- There were parts of the spa that were closed on the day and we were only notified a couple of days before. If I’m spending 600 quid on an overnight spa stay and some of the facilities are closed for refurb, I’d expect that to be known in advance so I should have been told in advance. On top of that, if you’ve spent so much money and can’t use all of the facilities, it wouldn’t go a miss to get a free glass of wine or something at dinner as a gesture of good will, just incase THE only reason you travelled 2 hours for a spa trip was to sit on the swinging pods in the sanctum.
- There were a few things in the room that we wouldn’t have been happy with if we’d paid for that room. I think the room we were in is like 1200 a night and there were a few cobwebs hanging from the ceiling. The hot tubs lights didn’t work either.
- My partner expressed the desire to have a body length mirror so you can look at your outfit which I didn't think was a bad shout.

Summary:

Expensive, but worth it. Do it.

Special shout out to Ian. I’m fortunate enough to have been to some of the nicest hotels around the world and occasionally you come across someone who just has it. If you go somewhere like the four seasons, people are trained to the highest level. Everything is done for you, everyone smiles to point of their face breaking and everyone is incredibly polite, calling you sir or what have you. It’s nice but it’s not special. It’s just whats expected at these kinds of places.

I don’t even know exactly what it was, but Ian has just got IT. He has an incredible energy, is extremely likeable and just an all round legend. He reflects very well on your brand and he should be cherished. I think you can train people however you like, but some things cannot be ‘trained.’ Whatever that is, Ian has an abundance of it.

The wine man was also great crack and knew his stuff. He was talking to us about grapes, acidity and other interesting wine facts as I sat there and got slowly incinerated.

My husband and I have been members at Hoar Cross Hall for a year and a half. A few days ago we received a letter saying our membership had now gone up from £149pm to £210pm!!!!!! Shocked is the word I will use on here to be polite. This is per person too there are no discounts for joint membership or husband wife membership which you get in mostly all establishments we have ever joined. We were going to add our daughter as she has turned 16 as a member before the increase but the increase totaled together would have paid for her membership give a bit. When we viewed the establishment we were told of all the wonderful things they were adding and all the areas they were doing up. Great we thought, that sounds lovely. The thing they didn't mention is that it would be members who would be fitting the bill for the renovations a year and a half down the line. Now my gripes of being a member, never a parking space having to park somewhere anywhere just to be able to use the Spa, staff sometimes hanging around talking will see you waiting at the counter but will continue their conversation. Salon, so expensive and can never get through to anyone if you phone to try and book an appointment. Henry's well that's at a snails pace, more than 15min wait to even get served if you are lucky and omg they take forever. Tried to get a gym program it took the girl four weeks and then it was just bits that looked like they had been printed off the internet. Food is ridiculously expensive and drinks. Even with members discount they really do squeeze you for every penny. Now I over looked these things as I did like the Spa, but the whole customer experience is lacking. I build departments from scratch for big companies and guide them on customer service excellence. This is how a company survives long term no matter how fancy you are!! Hoar Cross you are lacking in this department. Upon my husband and I both noting our disgust at the price increase, which during this economic climate is a huge mistake, we never received an apology or we are sorry you are leaving us or lets see if we can work something out for the inconvenience especially during the renovations. Not a thing. Even the confirmation email confirming our cancellation did they offer anything remotely apologetic. You may have beautiful looking facilities but your customer service is absolutely shocking and to increase membership my nearly 50% and counting a on waiting list to take the place of the people you lose is absolutely awful. Members are you staple and should be looked after not screwed over. Do better Hoar Cross Hall. You really need to up your game for looking after your clients.

To be honest I've given up ever having a membership at this place.
Recently told can get a membership, completed paperwork. Advised I could pop down quickly to make payment (large payment) of JF and monthly. Advised couldn't have access until paperwork processed by head office (told Thursday) however it would be done within 24 hrs, head office would be in touch for me to make payment, it would be end of Friday latest. Heard nothing Friday so chased up. Was just advised 'head office ' will be in touch. Were they? No they were not.
You'd think the place didn't want to take my money or take on a member. Honestly.
Given up on trying to bother and won't be applying again.
Parents are members and are due for renewal and I will be advising them when they return from holiday as they were in two minds about renewing. Not impressed. Shame as place is gorgeous but the actual organisation and that side is poor.
Normally this would perhaps warrant a 2 star rating rather than a 1 but unfortunately I had a negative experience in March this year - also membership related (no response to queries about membership )so I've had no choice but to give the lowest rating sadly, it seems to be a pattern of behaviour rather than a one off you may just be annoyed by and forgive.

Hoar cross Hall is so beautiful. The experiences are fantastic. But…be prepared for the rip off prices! We booked an evening package 7pm till 10pm which included the use of the spa and a meal, now that is just a main meal, if you want fries it’s £4 extra, desserts, extra. Don’t get me started on the price of the drinks! £21.00 for a double gin and tonic 😱 we booked our slot in the restaurant first to enable us to get plenty of time in the spa. It took 20 mins to receive our drinks followed by another 10 mins to get our food which we had pre ordered. paying the bill for 10 people really confused them as they had to knock off the desserts we thought were part of the package. So lost quite a bit of quality time in the spa. Don’t forget your flip flops like I did as the spa will quite happily sell you a nasty pair of grey ones for almost £7:00. Disappointed 😔