Hoar Cross Hall Reviews 

We stayed overnight to relax before my daughter’s wedding having enjoyed previous visits. Unfortunately this visit didn’t live up to expectations. Waited ages for desserts finally having to ask for them, uncomfortable sofa bed in room, water off overnight due to leak so couldn’t flush toilets and breakfast transferred to spa restaurant reminded me of a chain hotel. Had to ask for a bread roll which didn’t arrive with lunchtime soup and and chicken and pasta dish was tasteless and watery. We were chastised by a pool attendant for leaving our towels and books on our beds next to the jacuzzi whilst we sat in the jacuzzi for a maximum of 10 minutes- embarrassing. This, despite the fact that numerous beds with towels left by people not even in the pool area were ignored. We encountered strands of hair and what appeared to be a scab in the hydrotherapy pool. I have had no response to my email from customer relations.

Not good. The one star is just for the food and restaurant staff as they were lovely.
But...the rest of the experience was dire. Dirty, cold, no staff available, poorly run.
No one asked at reception if we'd had a good day, no one asked if all had been well...so I waited for the obligatory review request which I filled in honestly. No response.
Definitely will not be returning.

My husband and had some vouchers that were a gift from his late grandmother. Unfortunately, due to a hectic schedule surrounding funeral arrangements and contracting COVID right after, he was unable to use them before the expiry date and was quite upset. I rang and explained the situation to Jess, and she was incredibly understanding and accommodating. She not only was able to honor the vouchers but also talked us through the booking process over the phone and had everything arranged within minutes. My husband is very much looking forward to his spa day and I’m thrilled to bits at the wonderful service Jess provided—she helped my husband to have one last connection to his grandmother.

We had an overnight stay at the venue a few weeks ago.There were some good points,the food was excellent ,some of the staff were friendly particularly in the Spa.however we had issues with our room number 426 which I strongly suggest everyone to avoid due to the noise which sounded like an air conditioning unit which was on all night and neither of us could sleep.also there was blood on the bedsheet which I obviously only noticed when i went to bed.I raised these concerns in person at reception but received no apololgy.On emailing once home I was advised a member of Management would be in touch and despite sending a chasing email noone has contacted me.Clearly customer service is severly lacking and because of this we will choose to spend our money elsewhere

Can’t thank HCR enough for accommodating in the restaurant, Anna is the best manager I’ve ever seen, catered for the Halal options exceptional services. Front desk need to learn from her. The therapist amazing .. my only Gripe the 6-9pm experience not enuf time for the sauna an it wasn’t hot.. but will be back again.
Miss khan

A warning for anyone paying by card at this spa . My daughter and I enjoyed a lovely visit to the spa in December 2021, a visit which was secured by my debit card. In November 2022 my daughter visited the spa again with a friend, unbeknownst to me, and a week later her bill was charged to my debit card. As soon as I noticed the unauthorised payment on my account I contacted the Hall and my bank. My bank responded promptly, took the view that this was fraud and cancelled my card. It took the Hall two days to get back to me, acknowledge their mistake and refund my money. So the problem has been resolved, after much inconvenience and anxiety, and with no offer of compensation, but my point is that my card details were retained for nearly a year and then mistakenly used to pay a charge on another account. This is an obvious breach of data protection legislation and presumably may apply to other people’s details as well as my own. Be warned!

Awful booking experience, I assumed a spa package covered both days spa access (the website said nothing about access when booking) and every other spa hotel i've been to allows spa access from check in to check out as standard. I'm then emailed by a customer service rep to say the package I booked had changed so now I can't go into the spa on my first day but I can "go for a walk". I explained my friend was going away the Sunday afternoon so we wouldn't be able to use the spa most of our second day, and we're relying on using it the first day not the second day. I asked, was there anything they could do. Email ignored. I then called and was told that not only could I not pay extra to upgrade my package (I don't mind paying extra at all, I wasn't asking for any freebies) I also couldn't book a walk in treatment the Saturday as that was against their rules. I explained I could do this myself online as a non staying guest and i could myself see availability that day, so she hung up! I then went online and booked the treatment myself. I'm not really looking forward to any of it after so many emails back and forth and feel really misled and like they were actively trying to make my stay poor by refusing to allow me to book something any member of the public can book. They are much cheaper than my normal choices of Pennyhill, Lucknum and Breedon Priory and now I know why....

Beautiful 🤩 place

Today I got home from the most amazing weekend! I booked the Royal Suite for me and 4 others for my hen do and oh wow! It was by far the best that we have ever stayed in. Staff in reception had very kindly blown up some balloons that my friend had brought and displayed them in the room. The suite was absolutely spotless and we loved the hot tub on the balcony. All food was delicious 😋 the only downside was at breakfast service was a little slow for example bowls/spoons were very slow at being topped up, but the food itself was perfect. We also had a treatment each, which all of us really enjoyed and would definitely have again. 2 of us had the seaweed bath and 3 of us had the grand spa trilogy. My treatment, the grand spa trilogy, was honestly the best treatment I have ever had by far. The lady that did my treatment, Rebekah B, was so lovely and made me feel very comfortable, explaining everything as we went and was very friendly. We all had an amazing time and cannot wait to come again! Thank you.

We wanted to have a spa breakaway as it was my 75th birthday on that day and my daughter's 50th in August so my daughter sent me the link for H c H. l was worried when I read some of the negative reviews on Trust Pilot so I decided to ring and speak to someone. I spoke with Ellie who promised me it would be special for us so I went ahead and booked, hoping I would not be disappointed for the 24th for an overnight stay. OH BOY!! I was not disappointed. On arrival, we had a choice of a glass of bubbly or a lemon and ginger spritz. Booking in was fast and simple so then onto our room which had a balcony. The room was lovely so we unpacked and headed straight to the spa facilities for a swim and sauna before having our 60-minute frangipani scrub and facial.....it was heaven. Back to the room for a quick change for dinner in the Ballroom but we had pre-dinner drinks first and Tom who was the barman was really funny and entertaining. The 3-course al a carte meal was absolutely delicious. Alex, our waiter for the evening, brought a glass of bubbly for both of us and chocolate birthday wishes on a dish with macaroons and fresh blueberries, and strawberries. Back to our room for the night for a good night's sleep. The following morning it was breakfast with so much choice and self-service. I wanted poached eggs so again nothing was too much trouble. After breakfast, we headed back to the spa facilities to discover a lot more than we had seen the night before. the different pools, different saunas, plunge pool, jacuzzis, and warm beds. Everything they described. Wish we had booked 2 nights now but we will definitely return for 2 nights.

I need an A4 piece of paper!! On arrival, we were allocated a disabled room , we’re both able bodied . We love to go into the waterbed room, it’s usually lovely and peaceful. On this visit someone kept coming in , understandably , to check that the room was in good order . She may as well have run the Dyson round whilst checking, maybe whistled a tune and done a jig . Going into breakfast, I asked if we could sit in the bay window as there was a table available. The girl said that no , sorry , it was reserved for a large group. I assumed that when the larger table was available it would be cleared to make room for the ‘ larger’ group . To my amazement, 3 ladies came and were shown to the table that was available. There were plenty of tables suitable for 4 people, so there wasn’t a large party coming at all . And I’m not exaggerating when I say , I thought someone might have died . The breakfast staff all look depressed, morale must be at rock bottom. Lastly, don’t think that you can use the facilities, or nip to the loo , and relax all at the same time , because when you move your towels are removed from your lounger . I’ve been coming here for 12 years , I’ve no intentions of returning. We’ll spend our hard earned cash elsewhere . And , the worst thing of all was , the don’t stock Gordon’s Pink Gin !!!!!! I forgot to add , my husband booked for a massage , Sat and waited for 35 minutes, only to be told that they’d forgotten him and there was no one now available

Went yesterday for afternoon tea. Lovely setting and beautiful place. However disappointed in sandwiches the bread felt dry, like they been made hours earlier and put in fridge. However cakes was very good. Seemed to be very quiet and there was more staff than customers. Felt overwhelmed by amount staff standing around . Too many staff on week day . Should do more offers to encourage more customers in week . Probably much better experience on weekend . When there’s more customers. But very disappointed that sandwiches was dry . We left sandwiches and just had scones and cakes which was lovely . Too say you had no customers and our sandwiches was dry little worrying how you cope if you was busy. !!!
I’d change bin in ladies room as it was laundry wicker bin and didn’t like how I had to hold handle to life lid on bin . Didn’t feel it hygienic safe given covid is still around. Would I go back again YES but probably request no sandwiches as it spoiled experience.

Went today for a spa day.
Greeted by a lovely lady at reception
Lockers didn’t work properly and no gown inside when eventually opened
It was very busy no spare beds around the pool or in the chill out rooms
Food was fabulous
Treatment was perfect
They could benefit from some chill out music in the sauna and steam rooms as some people talk/ chat louder than others.
Good day would prefer it a little less busy.

My honest opinion of HcH.
At first I was quite apprehensive due to a bit of a disagreement in regards to packages. I had booked a simply spa escape and overnight stay but due to moving dates was informed I had to pay £100, I then discovered a week before coming that they were offering a package that included a treatment and Prosecco for the original amount I had paid and on the same dates and same room, when asking to have this package I was told I could not and I could not cancel.. so I was paying more for less, eventually I did get the package added on after a few phone calls so felt better coming. On arrival it was just beautiful, the grounds are gorgeous and the building is stunning. We were greeted with Prosecco and all the staff were warm, welcoming and friendly throughout our entire stay. The facility was clean and well maintained and our room was amazing with fantastic views of the garden. We really enjoyed the frangipani treatment and the spa so much so we booked another night. The food on the first night seemed to be smaller portions than our second night but the meals were fantastic and full of flavour, I think I’ve definitely put on weight. The breakfast is a continental breakfast, lunch is a 3 course meal and dinner is a 3 course meal. Every dish was beautiful. However, there are additional charges for side dishes and the drinks are expensive. Overall this is a fantastic place, I will be returning.

I took my mum for a luxury two night stay in Feb / March as a very special treat. This cost a small fortune and took me a long time (years) to save up but she is my mum and certainly deserved some quality relaxation and mother daughter time. Firstly I received no information prior to arrival, I sent emails through their website and got zero response. We wanted to get excited and know what we could look forward to. When we arrived reception was so chaotic and we were queuing out the door! Our room was the wrong room type (double instead of a twin and although they assured me the beds split after literally losing my patience they agreed that that room had a fixed double bed) so after a lengthy walk to find the room with our luggage I had to walk all the way back to sort this out. They did change our room but that room wasn’t ready! The spa itself is on the lower ground floor and is a total maze. The hydrotherapy pool wasn’t working and the other pool so noisy you couldn’t sit and chill out even if you did manage to find a lounger without a towel on it. Not relaxing in the slightest and one of the main reasons we were there. The treatments were lovely and staff very kind and helpful. I attended a yoga and meditation session, why would you have a loud dance / gym class going on next to yoga? All I could hear was the thud of their base, certainly not relaxing. My mum also attended a yoga class and couldn’t hear a word the instructor said! The food in the restaurants was delicious but for the ridiculous cost of our not even 48 hour break I wouldn’t recommend. Extremely disappointed.

For my Birthday my husband and myself were treated by my daughter for a spa experience . We had a great time but after realised that my daughter had purchased a bottle of Prosecco as a surprise which we never received. Two lengthy phone calls later the order has been located on the computer system and I have been told hopefully my daughter should get a refund within two weeks . Be very careful what extras you select as a surprise because disorganised doesn’t describe the company.Such a shame as we went to Eden Hall in December but if this is the customer experience will be going elsewhere.

Here for my friends 30th. We were in a private room. Jason and Mark were excellent, really good hosts and made the evening! Thank you for a good evening

Baronseden
Gift vouchers for a 60th Birthday party ordered on the 4.10.21. Still not in receipt on the 15.10.21 and they were needed for the party tonight. I have contacted the office on the 12.10.21 who said they would post out first class , vouchers did not arrive, contacted again on the 14.10.21 promised they would be sent immediately and that an emailed gift voucher would be emailed directly!
Never received email or voucher! I have nothing for the 60th gift!!
several emails and messaged today with no response absolutely disgraceful!!!!
Do not order gift vouchers
It’s difficult to get in touch with this company
And customer service is a poor
Shocking!
Samantha Rogers

Me and my partner stayed at HCH 4th-5th August, we couldn't fault anything about the stay other than the service was abit slow at times.
Food was brilliant, spa facilities were lovely, everywhere including rooms were clean and we both had full body massages which were amazing!!
Hope to be back soon!!

Was intended to be a pre-uni treat for my daughter. We paid a handsome amount for a day spa, treatments, breakfast and lunch.

So what was good - beautiful setting, good treatments, very friendly staff and the food was quite good. Lots of facilities.

What was disappointing
- confronted with a very long queue at reception on arrival. Took a good 20 minutes to get to the desk.
- very long queue for lunch. Had to rush through because of treatments booked.
- pool areas were a bit shabby in places and didn’t feel overly clean and little evidence of cleaning throughout the day.
- very long queue for checkout. I was asked if I was happy to do express checkout using my wristband which I was happy to do if I got an email receipt. I have been charged £335 and no receipt sent. I bought some things in the shop on the account but not this much!
- one item in the shop we wanted wasn’t available so they said we could pay for it for next day delivery. It hasn’t arrived yet more than a week later.
- I have raised a query via the “contact us” function - 3 days have gone by and no response. I have tried calling and as others have said, no one answers.

So very disappointing. Feel ripped off. I do not recommend at all.