Good choice of destinations and are available on the phone if there's any problems. Also if there's a glitch in the computer system of the airline you are notified and the problem is usually sorted wh... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
From the minute the phone was answered, nothing was an issue, very professional and extremely helpful. Was delighted to be looked after so well. Will definitely use them again. Recommendations tranfer... Toon meer
Bedrijf heeft geantwoord
I submitted a request to Aer Lingus to ask if I could get a seat next to my brother who has a disability. I was given a case number but some weeks have passed without a reply. However, the Aer L... Toon meer
Bedrijf heeft geantwoord
Always try to book my trips with Aer Lingus. I like to support the Irish airline. My first cousin was a senior transatlantic air hostess back in the day. I always have a great experience flying wi... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
846 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent experience
Excellent experience, very easy to deal with and great service and as well as that we had a great holiday! Can't beat Aerlingus for quality
2 augustus 2025
Antwoord van Holidayswithaerlingus
Thank you for the 5-star review.
We're happy you found our website easy to use, your queries are answered promptly by our Holiday Support team and most importantly that you had a great holiday.
We look forward to you traveling with us again in the future.
All the best
Brian
The Holidays with Aer Lingus Team
Antwoord van Holidayswithaerlingus
Thanks so much Patricia for the kind words and 5-star review.
Really happy to hear you found the website easy to use giving you a very positive booking experience.
We hope you have a very enjoyable holiday.
All the best
Brian
The Holidays with Aer Lingus Team
Flights problem addressed…
Flights problem addressed professionally, courteously and proactively. Impressed. Will go back.
30 maart 2026
Antwoord van Holidayswithaerlingus
Thank you so much David for the positive review and kind words.
We’re delighted that the flight booking was resolved to your satisfaction by our Holiday Support team.
We very much appreciate the feedback.
We hope you have a very enjoyable holiday.
All the best
Brian
The Holidays with Aer Lingus Team
Very easy and quick great service.
22 maart 2026
Antwoord van Holidayswithaerlingus
Thanks so much Glenn for the kind words and 5-star review.
Really happy to hear you found the website fast and easy to use giving you a very positive booking experience.
We hope you have a very enjoyable holiday.
All the best
Brian
The Holidays with Aer Lingus Team
Recommend!
Staff were very helpful in their guidance and assistance. They were knowledgeable and courteous.
19 maart 2026
Antwoord van Holidayswithaerlingus
Thank you so much Mr Lilley for the 5-star review and kind words.
We’re thrilled you had such a positive interaction with Charlene from our Holiday Support team.
We very much appreciate the feedback.
We hope you have a very enjoyable holiday.
All the best
Brian
The Holidays with Aer Lingus Team
Listened and matched
Lovely interaction... Listen to what we requested and matched perfectly
Lovely lady
23 maart 2026
Antwoord van Holidayswithaerlingus
Thank you so much Deborah for the 5-star review.
We’re thrilled you had such a lovely interaction with Corina from our Sales team, its great that she was able to match up a holiday to all your requirements and needs.
All the best
Brian
The Holidays with Aer Lingus Team
Easy smooth
Easy smooth, website. Not bombarded with ads. Everything clear.....just wish they flew to more destinations
23 maart 2026
Antwoord van Holidayswithaerlingus
Thanks so much Lewis for the kind words and 5-star review.
Really happy to hear you found the website smooth, clear, and ad-free giving you a very positive booking experience.
Totally get the wish for more destinations, Aer Lingus are always working on adding new ones, so feedback like yours helps a lot.
All the Best
Brian
Holidays with Aer Lingus
Customer first approach
Easy to use search function; great descriptions and photo's; customer first approach; great options and competitive pricing
2 maart 2026
Antwoord van Holidayswithaerlingus
Thank you Nicola so much for the kind words and 5-star review.
It really means a lot to hear that the easy search, clear descriptions & great photos, customer-first vibe, solid options, and fair pricing are hitting the mark for you.
Thank you for choosing to travel with Holidays with Aer Lingus.
Best Wishes
Brian
HolidayswithAerLingus
Antwoord van Holidayswithaerlingus
Thank you Tony for the 5-star review.
We're happy to hear that you found our website easy to navigate and that you found it to be a simple and fast booking experience.
Best Wishes
Brian
Holidays with Aer Lingus
Original issue sorted quickly
EDIT - I have updated my review to a 4 to reflect a very satisfactory phone call with Brian from Customer Care on 09/06/2026 who went through the issues with me and we were able to sort things out. Brian had taken the time to look into the issue and have a solution ready before calling me.
I had reviewed Holidays with Aerlingus previously and gave a high score. I changed an original booking to a different destination and found Deepak in Customer Care so helpful. For this reason I have left this review at a 2 star - Deepak was lovely, otherwise it would be a 1 star.
However I have just had a very unsatisfactory call with a different member of the customer care team when trying to change the hotel. I booked a hotel in an area that I have since discovered is a party district and I am travelling with a child. My fault, I understand there is administration costs in making changes however when I asked for a price difference on a different hotel the cost was coming in at nearly €2K more. If I go onto the website and book it as a new holiday, it is pretty much the same price as my current booking. This is complete price gouging and really disappointing. I am a loyal Aerlingus customer, I will always choose Aerlingus over another airline if possible, and was thrilled to find they had a full holiday option. This experience however has left a really bad taste in my mouth.
The Customer Care agent talked over me, it sounded like she muttered 'jesus' under her breath at one point, and while I completely take responsibility that the fault is with me on choosing the original hotel without checking out the area first, a bit more help trying to come up with a solution would have been appreciated. We now have to decide whether to go ahead with a completely unsuitable hotel for our family holiday or pay an extortionate cancellation cost. I will not book with this company again.
5 maart 2026
Review zonder uitnodiging
Antwoord van Holidayswithaerlingus
Dear Yvonne,
Thank you once again for taking the time to speak with me directly yesterday about your holiday booking. I’m genuinely pleased that we were able to reach a resolution that works well for you and your family, and I truly appreciate your patience and understanding.
I sincerely apologise again for the pricing discrepancy in your earlier emails and calls, as well as the unprofessional aspects of the initial interaction. That error and the handling fell short of our standards, and I’m sorry for the added stress during your trip planning. We’ve now fully corrected the issue, with your booking updated to reflect the new accommodation at the accurate pricing.
I’ve personally reviewed the call recordings, and we take full responsibility. Your feedback has been flagged as an important learning opportunity we’ll incorporate it into our teams training to reinforce active listening, clear communication, patience, empathy, and professional conduct in all situations.
We’re very grateful for your continued support and for allowing us to make this right. We wish you all a relaxing family holiday.
Warm regards,
Brian
Customer Experience & Quality Manager
Holidays with Aer Lingus
Fantastic Service and support
Assisted over the phone by Sonia. Very helpful, friendly and patient with me. Booked city break quickly and without any delays. Many thanks
23 februari 2026
Antwoord van Holidayswithaerlingus
Thank you for the 5-star review and for your kind words. We appreciate you taking the time to share your positive experience of booking your city break with Sonya from our Sales team here at Holidays with Aer Lingus.
Best Wishes
Brian
Holidays with Aer Lingus
Value
Online booking was easy enough to navigate and that’s not always our experience with other sites.
17 februari 2026
Antwoord van Holidayswithaerlingus
Thank you Helen for the 5-star review and for your kind words. We appreciate you taking the time to share your positive experience of booking your holiday on our Holidays with Aer Lingus website.
Best Wishes
Brian
Holidays with Aer Lingus
Antwoord van Holidayswithaerlingus
Thank you Kathryn for the 5-star review and for your kind words. We appreciate you taking the time to share your positive experience of booking your holiday on our Holidays with Aer Lingus website.
Best Wishes
Brian
Holidays with Aer Lingus
Antwoord van Holidayswithaerlingus
Thank you Mr. Dowds for the 5-star review.
We appreciate you taking the time to share your positive experience of booking your holiday on our Holidays with Aer Lingus website.
Best Wishes
Brian
Holidays with Aer Lingus
Very professional and very helpful n…
Very professional and very helpful n lovely staff I would highly recommend the company .Paul, Sheridan....n
7 januari 2026
Antwoord van Holidayswithaerlingus
Thank you Paul for the 5-star review. We're absolutely delighted to hear you had a great experience and found Nessa from our Sales team to be very professional, helpful, and lovely.
Thank you for the recommendation of Holidays With Aer Lingus.
Best Wishes
Brian
HolidaysWithAerLingus
Price of holiday increased post booking!
I am extremely disapointed with my AerLingus Holidays experience.
I booked a hotel and flights for a family holiday - costing 4000 euro's for 4 nights. I paid a 500 euro deposit, and received my booking reference and confirmation email.
I then proceeded to book and pay for tickets to attend a sporting event while on the holiday (additional 600 euros).
Later that evening I received an email from AerLingus Holidays informing me that my holiday had increased in price by another 900 euro's due to a high demand for flights.
I was unwilling to pay the additional 909 euro's as the 4 nights were already very expensive.
Eventually, after several calls and emails, AerLingus Holidays refunded my booking deposit.
I am now left with tickets for a sporting event that we are unable to attend.
AerLingus Holidays should not advertise all-in holidays if they do not honour the quoted price, even when a deposit has been paid. This has been a very frustrating experience.
6 januari 2026
Antwoord van Holidayswithaerlingus
Thank you for getting in touch and sharing your experience. We’re genuinely sorry to hear how disappointed and frustrated you were with the booking process – we completely understand how upsetting it must have been, especially after you had paid the deposit, received a confirmation email with the booking reference, and then proceeded to purchase sporting event tickets. Our flight bookings operate on a real-time, instant-purchase basis: when the deposit payment is made and there are enough fares available for the full party on the booking, customers receive their airline tickets at the same moment as the booking confirmation.
When your deposit was paid, the booking confirmation invoice was issued, but it did clearly advise – with a highlighted warning in red on page 3 under Flight Information: "Flights Not Booked, a member of the team will be in touch shortly". A member of our Holiday Support team made contact with you within 30 minutes of the flights not booking and, unfortunately, had to advise you that the flights had failed to book due to fare increases of €909 for the full party.
We truly regret that this important information caused confusion and was not more prominently understood at the time. We fully appreciate that receiving a booking reference and confirmation email gave the impression that everything was fully secured, and we’re very sorry this led you to book the event tickets in good faith.
Over the following 24-hour period, our Holiday Support team actively worked with you to find a solution and avoid the price adjustment. We offered to rebook the holiday using different flight options and airports; we offered to extend your holiday to a 5-night stay at no additional cost to you (with us covering the extra costs); and we also explored options with our partner airlines to try to secure suitable alternatives. We were disappointed that none of these options suited your plans.
While our terms and conditions do reflect that prices can adjust in these rare circumstances, we completely understand the frustration and real financial impact this had on your family, and we take your feedback about how we communicate these details very seriously.
Once again, our deepest apologies for the inconvenience and disappointment.
Best regards
Brian
Holidays with Aer Lingus
Be careful
Be careful . They give u a price but by the time you go through put in all the details and pay deposit the price of my holiday jumped up €300 and the excuse they gave was live price changed within that time . Even tho when I spoke to customer service the price was still the same as advertised. This is unacceptable and fraudulent very dissatisfied with their service but I can’t cancel due to terms and conditions I will loose more money so just have to accept it .
4 januari 2026
Antwoord van Holidayswithaerlingus
Hi Lisa.
Were disappointed to read that your recent booking experience with Holidays with Aer Lingus has resulted in you leaving the 1-star review.
You have been dealing with Maria the manager of our Holiday Support team who explained that the airline fares are based on live pricing and that the time between your quote and the confirmation of your booking was over half an hour and particularity at this busy booking period no air fare prices can be held unfortunately.
Maria has advised me that a positive resolution has been made in that we have covered €200.00 of the €300.00 price increase as a gesture of goodwill and that you have accepted this offer .
Kind Regards
Brian
Holidays With Aer Lingus
Antwoord van Holidayswithaerlingus
Thank you Edward for the positive review and for your kind words. We appreciate you taking the time to share your positive experience of booking your holiday on our Holidays with Aer Lingus website.
Best Wishes
Brian
Holidays with Aer Lingus
Helpful
Helpful , attentive, attention to detail ,
Always 100% great service . Thank you.
14 december 2025
Antwoord van Holidayswithaerlingus
Thank you Tony for the 5-star review and for your kind words. We appreciate you taking the time to share your positive experience of booking your holiday with Holidays with Aer Lingus.
Best Wishes
Brian
Holidays with Aer Lingus
Antwoord van Holidayswithaerlingus
Thank you Aisling for the 5-star review and for your kind words. We appreciate you taking the time to share your positive experience of booking your holiday with Holidays with Aer Lingus.
Best Wishes
Brian
Holidays with Aer Lingus
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.