Home Bargains Reviews 

My main concern is lack of shopping trolleys it 14.50 should be shopping trolleys available two shopping trolleys bays no trolleys My wife has bad legs can't walk without a shopping trolley home bargains should order more

We went to home bargains cardigan today.
We visited the coffee shop. There seems to be only one working behind the counter . He was running around like an idiot he was so busy.Its not on that this guy has to be on his own this is modern day slavery.Why doesn't the manager come out to help instead of sitting in his office.

A great store. Everything is neatly in its place. Stock categories according to its belonging. Looking for an item, namely, awesome mini fan with usb; found the aisle /area where it would highly likely be. Just knew ftom the vibes, if it wasn't there, by similar categoried items, it was likely not available 😕. But then, on further exploring, there they were, up on a display shelf, nicely placed. Fantastic! Garden produce was stocked all on tbe garden section, foods in the food section. Ailes followed on the similar product from previous ailse. It was a great experience. Found everything i was looking for. Stock is fronted up neatly. Store is clean and tidy. Staff are busy doing their work. An awesome store. I'm pleased and proud of the Home Bargains Store that we have here in Merthyr Tydfil. I'm so glad we have one in our Town. I consider us very fortunate. Well done Home Bargains, Merthyr Tydfil 👍.

Lovely service form aAlison in homebargain kilmarnick. Brought us through the lovely set for my patio. Itwas great buy. Love kilmarnick store and the staff

Tim at the Newport store went above and beyond to accommodate our needs. Very helpful and lovely person. Thanks Tim

I wanted to leave a positive commendation for Fode who assisted me on my first visit to the Croydon store.

His friendly demeanor and knowledge on the inner workings of the operational side meant my visit was incredibly successful. I hope management informs him that Im very grateful for his assistance.

Kind regards,
Victor

Absolutely sick to death of receiving orders without items missing or damaged. No way to call and actually speak to a human being, just email which takes ages for them to reply too

Great products situated well
Love the choice and prices
Staff could do with a bit of customer service training
Over all enjoy the shopping experience shopping

I ordered 8 items on the 14th May. One item arrived. I have had to email Home Bargains several times. They finally said that they would resend the items. Again they didn't arrive. Today, 25th May, they have decided to refund 7 of the items. Minus the delivery charge. Appalling service.

I went in bought buffalo clingfilm what a waste of money you cannot open the clingfilm it is totally useless if you cannot open it unfortunately there is no website I can write a review so wrote on Home bargains instead it didnt cost much money but why are they selling rubbish items

Very disappointing experience with Home Bargains delivery and customer service.

My parcel was left directly outside my front door in a highly visible and insecure location, completely exposed to theft. This is unacceptable and shows a serious lack of care for customers’ orders.

What made the situation even worse was the poor customer service. Instead of taking responsibility and resolving the issue themselves, I was told to contact the delivery company directly. As a customer, I purchased from Home Bargains, not from the courier, so it should be their responsibility to deal with delivery problems and provide proper customer support.

Customers should not be forced to waste time chasing courier companies because of poor service arranged by the store itself. The lack of accountability and professionalism from customer service was extremely frustrating.

Due to this experience, I will not buy from Home Bargains again, and I would strongly advise others to think carefully before ordering deliveries from them.

Home bargains Buckeley , visited as I do sometimes , my phone died as went to pay for my lunch , a the most loveliest staff member on the till paid off her own back .out of her own money !! So kind a thoughtful an absolute credit to the company . Her name was China at Buckeley store , hope she gets some recognition from her senior staff . She is an absolute credit to the company , not many people are so kind and thoughtful, so thank you !!

Checkout assistant wasn’t friendly or polite, no please or thank you ,

Ordered on Wednesday and delivered on Friday, well packed and everything complete,I have sent for a number of orders and never had a problem.

Workers always suspect people they’re stealing, shit customer service, my bf went in to buy a redbull (he’s 20) and they id’d him, btw he has a full beard, chest hair, everything. r we deadass home bargains, im 18 and they id me and deny me service for an energy drink like holy shit 🙏🙏

I've been ordering Wild Garden Bird Ultimate Suet Balls (150) for over two years now.
The service from Home Bargains has been exemplary, bar 2 occasions when some of the contents had been damaged - through no fault of HB or the courier - and a full refund was given immediately.
I have ordered upwards of 15 boxes and would highly recommend this fantastic product that is great value for money.
Delivery costs a minimal amount and the Evri couriers are fantastic and polite, always carry out the delivery instructions, and help carry the heavy box indoors without needing to be asked if you are in. The product always arrive super-fast, you are given detailed updates on delivery date and time, and I can't fault anything about the service.
The staff at Home Bargains in Loughton are really professional and polite and know their stuff. Home Bargains is a fantastic company and a pleasure to deal with.
Thank you to HB and the Evri couriers for a great service.

Absolutely dreadful customer service

I purchased three sets of their “200 LED Copper Wire Solar String Lights” at £4.99 each and every single set was unusable due to the way they had been wound and packaged at the factory. The wires instantly tangled into a complete mess during normal attempts to unravel them. I wasted over an hour trying to sort them out before giving up.

I contacted customer services with photographs and proof of purchase, expecting at least some reasonable help or goodwill gesture. Instead, I received copy-and-paste responses repeatedly telling me to return to a store for a refund. The problem is I do not live near a store, and travelling just to return £15 worth of faulty products would cost more in time and fuel than the items themselves.

What disappointed me most was the complete lack of interest in the actual product fault. Despite clear photographs showing the issue affecting all three sets, customer services refused to escalate the complaint or offer any alternative resolution such as a voucher or coupon.

Very poor quality products backed up by equally poor customer service. I will not be shopping here again.

I just recently happened upon this particular store again after a few years. I tried their online store this time round & was very pleasantly surprised at what quality & quantity of stock that you can now purchase whilst utilising their website.
I purchased around £50 worth of goods, including, cat meat, toiletries ect.. Which would usually have cost about £200. So happy as well with the delivery & purchases.
If I had have shopped in their physical store, goodness knows how much produce that I would have purchased. I am really emphatic!!!!. Thank you Home Bargains you have restored my faith again within a credible online store environment!!!

Forced to pay twice despite first payment showing as approved returned to the store and then had to fight for a refund to be told they knew about issues with the payment machine in the end demanded the store call the police despite having clear evidence of the duplicated transactions bank statement and receipts double check your bank account. No direct contact number for customer services. If this had of been someone who could not afford to have £50 tied up for a week should not treat customers like this dicussting

Bought a few things today at Ashington. Struggled around the shop with my walker and was obviously in pain and struggling, staff watched on without offering help. Was overchanged £1 at the till and when I mentioned it was told I must have dropped it then completely ignored. Mistakes happen, and I wouldn't have waited for a till check as it was just £1 and I had to be somewhere, but treating customers with such contempt is inexcusable. I won't be back.