I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... Toon meer
Bedrijf heeft geantwoord
Filipa was amazing, she handled my case in a friendly and professional manner. I was amazed that such helpfulness even existed any more. 120%. Thank you very much. Kind regards. Eric Gilbert.
Bedrijf heeft geantwoord
Reported my TV as having picture quality issues, received a call from a member of the engineering team and it was deemed to be more cost effective to replace the TV than carry out a repair. Lucy gave... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Geschreven door het bedrijf
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Contactgegevens
Verenigd Koninkrijk
- 0345 5570700
- Info@homeshielddirect.co.uk
- www.homeshielddirect.co.uk
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sophie was very professional and…
Sophie was very professional and courteous when dealing with my queries.
17 maart 2026
Review zonder uitnodiging
Everythi g was explained clearly
Everythi g was explained clearly. Matthew stated where he was from. Told me what the call entailed and highlighted the payments i would be making. Clear and concise.
17 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Steve
Thank you so much for your feedback! We’re really pleased to hear that everything was explained clearly and that Matthew provided a helpful and transparent experience.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards
Homeshield Direct Customer Services
Oops
Very nice people who were very understanding when I accidentally left them a bad review
5 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Felicity
Thank you so much for your kind words! We really appreciate you taking the time to update your review. Mistakes happen 😊
Kind regards,
Homeshield Direct Customer Services
Millie Scrase Was amazing from…
Millie Scrase Was amazing from HomeShield. Her customer service services skills was outstanding. It was quick and easy, no pressure and explained clearly all about the content of the contract. Extremely happy with this service
12 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Mark
Thank you for your great feedback. We're so pleased to hear that Millie provided outstanding service and made everything quick, clear, and pressure-free. We really appreciate you sharing your experience.
Kind regards
Homeshield Direct Customer Services
Antwoord van HomeShield Direct
Dear Margaret
Thank you for your feedback. We're glad to hear you received excellent service and appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Maddie at home shield direct was very…
Maddie at home shield direct was very nice, extremely helpful and gave me a great tip with washing our baby clothes, would definitely recommend.
11 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Jamie
Thank you for your lovely feedback. We're so pleased to hear that Maddie was helpful and that you had such a positive experience. We really appreciate your recommendation.
Kind regards
Homeshield Direct Customer Services
Staff member was friendly
Staff member was friendly, very professional, clear and concise in providing all the relevant information
11 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Stacey
Thank you for your feedback. We're glad to hear our staff member was friendly, professional, and provided clear and helpful information. We appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
The young lady was very good and had a…
The young lady was very good and had a smile in her voice and she was very good telling me what I needid to know A great company but ite a bit overpriced for me thank you
10 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Graham
Thank you for your feedback. We're pleased to hear our team member was friendly and helpful. We appreciate your comments about pricing and your support of our company.
Kind regards
Homeshield Direct Customer Services
Lovely Maddie explained everything…
Lovely Maddie explained everything clearly ,very pleasant lady
10 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Val
Thank you! We're glad Maddie was clear, helpful, and pleasant.
Kind regards
Homeshield Direct Customer Services
Thank you for ringing me up to set the…
Thank you for ringing me up to set the washer direct debit bk up just ive had over things to do ..
7 maart 2026
Review zonder uitnodiging
Helpful and plat
9 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Vernon
Thank you for your feedback. We're glad our team could assist you.
Kind regards
Homeshield Direct Customer Services
Thankyou TAMZIN for the prompt response.
I really appreciate Tamzin as she was very quick and helped in resolving my refund issue. She was very polite, professional, and handled my request efficiently. My concern was understood immediately and the refund was processed without any hassle. Thank you for the excellent support and great customer service. 😊
6 maart 2026
Review zonder uitnodiging
I felt very confident the issue would…
I felt very confident the issue would be resolved Owen and Perry were very helpful .thank you
6 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear James
We appreciate your feedback. It's great to hear Owen and Perry were helpful and provided support with your issue.
Kind regards
Homeshield Direct Customer Services
Thank you for your service on phone was…
Thank you for your service on phone was very helpful with the replacement for new TV very appreciated
4 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Norman
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was able to assist you over the phone and help arrange a replacement for your new TV.
Kind regards
Homeshield Direct Customer Services
Tamzin was a great help
Tamzin was a great help. Answered my query efficiently and went above and beyond to make sure I had the correct cover and support. A real credit to her team.
3 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Kate
Thank you for your lovely feedback.
We’re delighted to hear that Tamzin was able to support you and make sure you had the correct cover in place. It’s fantastic to know she went above and beyond to assist, and we’ll be sure to share your feedback with her.
Kind regards
Homeshield Direct Customer Services
Efficient
Efficient, friendly and informative. Thank you Maddie.
3 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
We’re pleased to hear that Maddie provided you with efficient, friendly, and informative service. Your comments are greatly appreciated, and we will be sure to share them with her and the team.
Kind regards
Homeshield Direct Customer Services
When talking with Lucinia about the…
When talking with Lucinia about the renewal of my insurance policy on the washing machine she made things clear. She was very polite and made sure i understood what she was telling me. Lucinia is very good at her job and she makes it a pleasure to take with her about things.
3 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Mr Pay
Thank you for taking the time to share your feedback.
We’re delighted to hear that Lucinia was able to assist you with the renewal of your washing machine protection plan and that she explained everything clearly. It’s great to know she was polite and ensured you fully understood the information provided.
Your comments are greatly appreciated, and we will be sure to pass them on to Lucinia and the team.
Kind regards,
Homeshield Direct Customer Services
Antwoord van HomeShield Direct
Dear Nicole
Thank you for taking the time to leave your feedback.
We’re very pleased to hear that Tom was able to assist you and was super efficient and friendly.
Kind regards
Homeshield Direct Customer Services
If only I could score them ZERO.
If only I could score them ZERO.
Sneaky reactivation of a direct debit from my mums account. She moved out of and sold her house to move into a care home almost 2 years ago and has dementia, how can they possibly issue a renewal! Disgraceful.
2 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Dex
Your mother was on an auto renewal plan. We could not possibly have known of her condition or when she went into a care home as we were not notified of this, so her plan then was automatically renewed at the end of the term.
As soon as we were contacted, we cancelled her plan down and issued a refund.
We are genuinely sorry of any distress caused but were unaware of any of the circumstances you mention.
Kind regards
Homeshield Direct Customer Services
Tom was super efficient ! X
Tom was super efficient , polite and well organised x very excited to be getting a new washing machine ! X
3 maart 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Lisa
Thank you for your feedback.
We are pleased to hear that Tom provided efficient, courteous, and well-organised service. Your comments will be shared with him and the team.
Enjoy your new machine!
Kind regards
Homeshield Direct Customer Services
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