HomeShield Direct Reviews 

The process was simple enough, super friendly staff on the phone. The engineer that was sent out was fantastic, Ross. Great chat and brilliant service. Guys needs a pay raise.

Efficient, polite and friendly service provided.

Al the staff I have spoken yo here, are so lovely. But the most helpful have been, Perry, the engineer, the lovely Lauren, and the lovely Filipa

I have nothing but good things to say about Homeshield.

Very pleasant and helpful

She was very helpful, only think is spoke abit quickly .

Luci was so understanding and informative. I felt very at ease and extremely happy with her help

Terrible company. Avoid at all costs. When our washing machine was out of warranty we took a policy out with homesheild and was told we would get a like for like replacement and what we got was a machine that was not even half as good. Now they keep setting up direct debits with out my permission.
Honestly the worst company ever and very un helpful staff.

Friendly and helpful and clearly spoken English which is a advantage when you are trying to get things done easier

Sophie was polite, clear with her information and did it all with a positive attitude! 10 out of 10!

The call operator Harry was an amazing help, very understanding and extremely patient with me answered all my questions. Despite the fact I kept jumping in
He gave me reassurance and assurance of who, what, when and how great interpersonal skills very polite.
fantastic customer service
well Done

Excellent service polite and friendly
From Carolyn

I had conversation with luci today ,she was very helpful polite and caring, she listened well
Thanks luci
It's from that friendly lady who gives away things to charity

I took out a policy with this company after they phoned me and offered me an insurance policy to cover my washing machine for repair or replacement if it broke down. I took out the policy several months ago.
10 days ago, our washing machine broke down. We telephoned the helpline number and were given a date for an "engineer" to look at the appliance 8 days later. The first available appointment. He arrived, had a quick look at the appliance and said the drainage hose was blocked. It wasn’t blocked. I explained the problem and that the machine wasn't spinning. He disagreed with me. He asked me to.put a full load on, which i did. 9 minutes before the end of the cycle, the machine stopped. It would not spin. He continued to stare at the machine for quite some time. Then he reluctantly opend up the machine, and found 2 faults. He said he would order 2 new parts, but they probably wouldn't fix the problem. I then phoned the repair company to ask whst to do next. I was told thst they would email the "engineer's" report, and also email it to Homeshield Direct. We never received the email.
Yesterday I telephoned Honeshield Direct for an update. They said thst the "engineer" had reported no fault found and closed the repair. Homeshield Direct are now investigating this. And are going to phone us this morning with their response. It is now this afternoon and they have not telephoned us. We have a broken washing machine and this company absolutely do not care. They are closed for the next 2 days. When they hopefully telephone us next week, we will have been without a working washing machine for 2 weeks. Please avoid this company and do not waste yiur money. Do some indepth research and chose a company thst will repair or replace your appliance, not leave you without a working washing machine. We have been missed this policy. The company does not provide the service it is selling to customers. Avoid at all costs.

She explained everything to me in great detail and was very impressed and will definitely let other people know to see if they want cover to buy ure company.

Sophie dealt promptly and helpfully with my query.

Very prompt in responding and helped with my query.

Sophie was amazing, she found a cheaper price than last year. Sophie was friendly and very professional, thank you Sophie

It was good. He was very helpful.

Super quick, very efficient and informative call handler. ID even better that my insurance has come down in price ever so slightly. Would recommend.

I made a detailed enquiry yesterday afternoon by email and was delighted with Tamzin's prompt and helpful response this morning.