HomeShield Direct Reviews 

Filipa was helpful and friendly Thank you.

Very helpful and polite, done exactly what I needed ,thank you

Tamzin responded to my query promptly and efficiently, excellent service.

Awful experience with this company. I had paid for cover with them for years, but unfortunately the service I received was extremely disappointing.

They would regularly call me out of the blue, telling me I had been given a “discount”. However, I would then realise when my next direct debit was taken that I was actually paying more than before. The calls felt very much like sales calls, and the people I spoke to were often extremely pushy. They spoke very quickly, which made the conversations confusing and difficult to follow.

During these calls, I repeatedly asked them to go through exactly what my policy covered. This was never done. On one occasion, I specifically asked for an email outlining my cover and what was included. I was told this would be sent to me, but I never received it.

The first time I actually needed to make use of the cover and asked for someone to come out to look at one of my white goods, I was simply told that the cover had “expired”. I disagreed and asked for an explanation, but the person I spoke to just repeatedly said that it had expired without providing any further information.

I then asked to speak to a senior member of staff, but was refused. I asked to be put through to the complaints department and was again refused. I was simply told that I could write to them instead.

Overall, I found the staff extremely rude and the customer service very poor. After paying for cover for years, I expected much better service and transparency. I will never use this company again and would not recommend them to others.

Tazmin was wonderful, very helpful and replied to me promptly. Thanks

Chelsea made it all an easy process and followed up as promised during the call...fantastic service all around!

Very polite helpful and very good with all the information

Tamzin was very helpful and prompt in responding

Tazmin was very helpful. Disappointing not to be covered for an item that I understood had a reoccurring policy, but was given clear and transparent information and provided with a refund. Thanks

Great service really prompt and helpful

I had an agreement with this company for years for my washing machine. The paperwork stated that if my machine could not be repaired then they would replace the machine with one that had similar specifications. When my machine eventually broke this company offered me a far less spec machine (smaller drum, inferior brand etc) and wanted additional sums of money to upgrade to one with similar specifications as mine. I bought a new machine from Curry's and complained to the Financial Ombudsman (very easy to do) and won. HomeShield Direct had to refund me the full cost of my new machine. I would not recommend this company and if you already have a plan with them then don't settle for their meagre offerings when you make a claim.
*** In response to HomeShields reply***
It might have been the Dispute Resolution Ombudsman but I think it is you that is a little confused! You told the Ombudsman that you had offered to 'supply one of the Bosch machines under the scheme' and that I turned you down. Utter rubbish!!! You never made this offer and only agreed to pay for my new machine which I had already purchased because I had taken the matter further and you did not have a leg to stand on! You wanted £195.01 to provide a machine of similar specifications to the one that I had fully covered with you. Dreadful company!!!!!!!!!

I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greeted by “Lucy”. I was more than impressed with her ability to take my order & find me (& the retailer) a mutually convenient time for the machine to be delivered. Lucy was helpful, cheerful & extremely knowledgeable & I have no problem in saying that if the need should arise again (although I sincerely hope it won’t!), I would be delighted if it was Lucy who dealt with my inquiry as she made it all so easy! 🙌

Very friendly and helpful

I found it very easy to cancel the policy with Homeshield Direct. I high recommend this company.

I thought i had given sufficient notice to terminate a standing order. However, the payment was made from my bank account. I emailed HomeShield and received a very prompt and positive reply from Tamzin. I am very happy that it is been resolved quickly and efficiently.

Received an unsolicited call mid afternoon. When i asked who it was I was told Homeshield Direct regarding my washing machine which was now out of warranty. I've never heard of the company and have never had any cover with them. My washing machine has been out of warranty for over 10 years. Scam merchants. Avoid.

Fast pick up of phone call. Understanding of the issue and immediate action to rectify. Excellent customer support from Chelsea.

They were very quick to answer and response to all questions

Didn't have any problems. All done straight away

Always answer and helpful service from staff. The product coverage is fantastic and would definitely recommend