I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Filipa was amazing, she handled my case in a friendly and professional manner. I was amazed that such helpfulness even existed any more. 120%. Thank you very much. Kind regards. Eric Gilbert.
Bedrijf heeft geantwoord
I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... Toon meer
Bedrijf heeft geantwoord
Filipa was so helpful on the phone and is processing things very quickly and efficiently.she is a credit to your company 😁
Bedrijfsgegevens
Geschreven door het bedrijf
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Geschreven door het bedrijf
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Contactgegevens
Verenigd Koninkrijk
- 0345 5570700
- Info@homeshielddirect.co.uk
- www.homeshielddirect.co.uk
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thankyou the lady was very helpful gave…
Thankyou the lady was very helpful gave me the info I needed very polite freindly a pleasure to talk to.
24 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Christine
Thank you so much for your kind review. We're delighted to hear that our team member was able to provide the information you needed and that you found her polite, friendly, and a pleasure to speak with.
We appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Tamzin was very responsive and helpful
23 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Susan
Thank you for your kind review! We're delighted to hear that Tamzin was responsive and helpful throughout your experience. We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards
Homeshield Direct Customer Services
Helpfulness
Tamzin was very Helpful, answering my enquiries promptly, & cancelling the transaction that I didn't authorise.
20 juli 2026
Review zonder uitnodiging
Chelsea was lovely
Chelsea was lovely.
Just a very nice gentle kind sounding lady who helped me with my query easily and quickly.
Thanks Chelsea
21 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Gina
Thank you so much for taking the time to leave such a kind review. We're delighted to hear that Chelsea was able to help you with your query quickly and easily.
We look forward to helping you again in the future!
Kind regards
Homeshield Direct Customer Services
Very satisfied …
Chelsea who dealt with my call was fantastic. We got cut off before the end of the call I panicked as it had taken me quite a while to get through and thought on nooo. I called again and had another wait got through to another person I didn’t have to go through everything again because he see on the account everything had been taken care of by his colleague who was Chelsea .
Very professional and very helpful .
21 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Shirley
Thank you so much for taking the time to share your experience. We're delighted to hear that Chelsea provided such fantastic service and was able to resolve everything for you, even though the call was unexpectedly disconnected.
We understand how frustrating it can be when a call cuts off after a wait, so we're pleased that everything had already been taken care of and that your follow-up call was straightforward.
Kind regards
Homeshield Direct Customer Services
First Class Customer Service
20 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear John
Thank you very much for taking the time to leave us such a positive review. We're delighted to hear that you had a great experience with us.
Kind regards
Homeshield Direct Customer Services
Great customer service call
I spoke to Filipa in customer services and she was incredibly understanding and helpful. I would like to say a big thank you to her!! She has also done exactly what she said she would!!!
20 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Vanessa
Thank you so much for your wonderful feedback! We're thrilled to hear that Filipa provided such understanding and helpful service, and that she followed through on everything she promised.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
Homeshield Direct Customer Services
Chelsea was professional and friendly
Chelsea was professional and friendly. She attended to my request immediately.
20 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Victoria
Thank you for your wonderful review! We're delighted to hear that Chelsea provided you with a professional and friendly service and was able to assist with your request straight away. We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards
Homeshield Direct Customer Services
Lauren was a great help for my…
Lauren was a great help for my experience she listened and she sorted my issue out I’m so happy I was with home direct
15 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Daonequeenz
Thank you for your wonderful review! We're so pleased to hear that Lauren was able to listen to your concerns and resolve your issue. It's great to know she made your experience such a positive one.
Thank you for choosing Home Direct, and we're always here if you need any further assistance.
Kind regards
Homeshield Direct Customer Services
Very helpful and sorted out my query in…
Very helpful and sorted out my query in a very professional and pleasant way thank you once again Tazmin
14 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Stephen
Thank you for your lovely review! We're so pleased to hear that Tamzin was able to help with your query in such a professional and pleasant manner.
Thank you for taking the time to share your experience, and if you ever need any further assistance, we're always here to help.
Kind regards
Homeshield Direct Customer Services
Very quick to respond
Very informative and very quick to respond.
Tamzin, who dealt with my query was efficient, polite and completed everything promptly. I am very pleased with the customer service I received. Thank you.
14 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Katherine
Thank you for your wonderful review! We're delighted to hear that you received informative, efficient, and prompt service from Tamzin.
Thank you for your feedback, and we're always here if you need any further assistance.
Kind regards
Homeshield Direct Customer Services
Policy cancellation
Emailed the team and had a very quick response from Tamzin who actioned my ask promptly
14 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Thank you for taking the time to leave us a review! We're delighted to hear that Tamzin responded so quickly and was able to action your request promptly.
If you ever need any further assistance, we're always here to help.
Kind regards
Homeshield Direct Customer Services
In error I cancelled my direct debit…
In error I cancelled my direct debit thinking it was another provider/ service so I emailed for help to re- instate my payments. Tamsin immediately responded and sorted out my error, no problem!
thank you so much
14 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Ms Mctiernan
Thank you so much for your review!
We're glad Tamzin was able to respond quickly and help get everything sorted for you. We understand that these things can happen, and we're pleased we could reinstate your payments without any hassle.
If you ever need any further assistance, we're always here to help.
Kind regards
Homeshield Direct Customer Services
Disgusting company
Disgusting company. They’re a pack of vultures. They took advantage of my uncle who is 70 years old, for who I have Lasting power Of Attorney as he has suffered with his mental health for some time. Over the course of 18 months, they hounded him to take out insurance policies for household items, such as £10.90 a month for an air fryer! An Air Fryer that was 5 years old and cost £40 new! 19 Direct Debits “NINETEEN” were generated over that period for things like a kettle, fridge, freezer, washing machine, etc. They only stopped when I happened to be with him when a sales advisor called him telling him he was sending out his new documents! Coming from a sales background of 15 years myself, The sales tactics used by HomeShieldDirect and or the sales advisors is CHURNING, whereby they call you regularly to cancel existing policies and take out new “BETTER” policies so that they can benefit from commission. This practice is HIGHLY unethical sales tactics which isn’t used by compliant companies. However HomshirldDirect think that practice is acceptable. Stay well clear of this company, absolute parasites with no moral compass.
14 juli 2026
Review zonder uitnodiging
Very happy with the quick response.
Very happy with the quick response to my phone call and the way my claim was dealt with late on Friday afternoon; with a manufacturer's engineer booked for Monday.
10 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Celia
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with the quick response to your call and the way your claim was handled, especially late on a Friday afternoon. It's great to know we were able to arrange for a manufacturer's engineer to attend on Monday.
We appreciate your feedback and are always here if you need any further assistance.
Kind regards
Homeshield Direct Customer Services
New washing machine
The lady I spoke with today was Chelsea and she was lovely, has were all the other people I’ve spoken with. The customer service is excellent.
9 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Lynda
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that you received excellent customer service from our team and it's wonderful to know that Chelsea made such a positive impression.
Kind regards
Homeshield Direct Customer Services
Antwoord van HomeShield Direct
Dear Kathryn
Thank you for your review! We really appreciate your feedback and are glad you had a positive experience. We hope to welcome you again soon.
Kind regards
Homeshield Direct Customer Services
Very helpful,on the ball
6 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Peter
Thank you for your review! We're delighted to hear you found our team helpful and on the ball. We really appreciate your feedback and look forward to helping you again in the future.
Kind regards
Homeshield Direct Customer Services
Excellent Customer Service
Prompt response to my mail an my complaint was quickly resolved by yr staff Tamsin.
Most grateful and happy.
1 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Cornelia
Thank you for taking the time to share your feedback. We're delighted to hear that your email was responded to promptly and that Tamsin was able to resolve your complaint quickly. We'll be sure to pass on your kind words to her. We really appreciate your feedback and are pleased we could help.
Kind regards
Homeshield Direct Customer Services
Kim was a lovely cheerful lady…
Kim was a lovely cheerful lady explained everything about my washing machine insurance.
2 juli 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Terry
Thank you for taking the time to leave us a lovely review. We're so pleased to hear that Kim provided such cheerful and friendly service and took the time to explain everything about your washing machine insurance clearly. We'll be sure to pass on your feedback to her.
Kind regards
Homeshield Direct Customer Services
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