I was looking for a replacement towel radiator to replace an anthracite one we had. Home Supply Discount had a chrome version of the one I wanted to replace, which will make the job much easier. My o... Toon meer
Bedrijf heeft geantwoord
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Good price paid for product, arrived quickly with good communication. Unfortunately had to return item - not due to any damage but situation meant I no longer needed the product. This again was hass... Toon meer
Bedrijf heeft geantwoord
Ordered a vanity unit and specified the date I would like it to get delivered on. It arrived early that morning by a really helpful delivery guy. Would not hesitate to use again. Can’t wait to get it... Toon meer
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This was my first order with Home Supply and I'm very impressed. Ordering online is straightforward, they are competitively priced and shower door arrived well within the 5-10 day delivery time. I wou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bathroom taps, bathroom suites, shower enclosures and much more from Bristan, Hudson Reed, Crosswater, Bauhaus, Kudos, Ideal Standard and so much more all at discount prices
HomeSupply for serious savings
Geschreven door het bedrijf
- Save an EXTRA 5% at HomeSupply
- We're serious about saving you money, as well as providing a professional, friendly service. Enter MAD5 at the checkout to receive an extra 5% off when you spend £500 or more!
Contactgegevens
HomeSupply Retail Ltd, 8-10 Faraday Mill, Prince Rock, PL4 0ST, Plymouth , Verenigd Koninkrijk
- 01752 705522
- info@homesupply.co.uk
- www.homesupply.co.uk
4,8
Uitstekend
6K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Good service from staff, but let down by the manufacturer and overall outcome
I purchased two Kartell toilet units from HomeSupply for around £500. The customer service team — particularly Mollie — were polite and responsive throughout, and I want to acknowledge that.
However, one of the units arrived with a manufacturing defect: it leaked from the ceramic body after every flush. What followed was weeks of back-and-forth, video evidence requests, and delays — during which I was left without a functioning toilet. By the time the replacement was arranged, I had already paid my plumber twice: once to install the faulty unit, and again to remove it and fit the replacement. Despite this, only a £50 goodwill gesture was offered, which did not come close to covering the additional costs I incurred due to a product that should never have passed quality control.
To make matters worse, during the return process an old pan was mistakenly sent back to the manufacturer. Rather than simply disposing of it — which would have cost them nothing — Kartell shipped it back to my address without my consent, had it signed for by a neighbour, and cited "hygiene regulations" as the reason they couldn't handle it. Those same hygiene concerns apparently didn't prevent them from putting it on a courier van.
HomeSupply's staff did their best within their limits, but as the retailer they were ultimately unable to advocate effectively for a customer who had cooperated fully at every stage. If something goes wrong with a Kartell product, be prepared for a lengthy and frustrating process.
24 april 2026
Review zonder uitnodiging
Antwoord van HomeSupply Discount Bathrooms & DIY
Dear Zafer,
Thank you for taking the time to leave such a detailed review.
We’re very sorry to hear about your experience and the inconvenience caused. We do appreciate your kind comments about Mollie and the team and we’re pleased their communication was helpful throughout.
Manufacturing faults can unfortunately occur from time to time, even with products supplied by reputable manufacturers. Once we received the requested evidence confirming the fault, a replacement was arranged and sent within 5 working days, in line with the manufacturer’s policy. We appreciate that the process may have felt frustrating, particularly given the disruption caused, but the evidence requested was necessary so the manufacturer could verify the issue and authorise the replacement.
With regard to the additional plumbing costs, we do understand your frustration. However, the goodwill gesture offered was not intended to cover all third-party labour costs, as these are not something we are able to guarantee or reimburse in full. It was offered as a gesture of apology for the inconvenience caused.
Regarding the incorrectly returned pan, this item was not purchased from HomeSupply and had already been used. For that reason, responsibility for its disposal would not sit with either ourselves or Kartell. We understand this added to your frustration, but we are unable to dispose of a customer’s old sanitaryware on their behalf.
We take feedback like yours seriously, particularly where it highlights the inconvenience caused when a genuine product fault occurs. While parts of the process involve working with the manufacturer, we do recognise our responsibility as the retailer to support our customers as effectively as possible, and we will continue reviewing how we manage these situations going forward.
Thank you again for your feedback.
Competitive prices and quick and free…
Competitive prices and quick and free delivery. Cannot fault the company, excellent service.
16 april 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We are glad you are happy with our service and we hope we can help again in the future.
Wonderful support on recent product…
Wonderful support on recent product issue from both Molly say Home Supply and Bristan. Both parties honoured my recent warranty with great responsiveness and integrity. Five star service and brand performance.
16 april 2026
Review zonder uitnodiging
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We’re pleased to hear you had a great experience with Molly at Home Supply and Bristan.
A comprehensive product range and a…
A comprehensive product range and a very helpful customer service team, with a special mention to Ruby, for her care and attention. The excellent-quality shower tray arrived promptly without any issues.
8 april 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to contact us! We are glad to hear you are happy with our service and the product you have purchased. We will pass on your kind words to Ruby.
Fast secure delivery and excellent product
Helpful advice on the telephone. Fast delivery, Item arrived safely and best price. Very pleased with product, Vado waste and overflow for bath. Many thanks. Would certainly buy from this company again.
1 april 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a five star review! We are glad to hear you have received your item promptly and you are happy with your purchase. We look forward to assisting you again in the future.
Excellent service brilliant…
Excellent service brilliant communication and the delivery driver was 1st class. Thanks
8 april 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We are glad to hear your are happy with our service.
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Excellent
Excellent , first class and speedy service . Great customer support and communications . 5*
2 april 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We are glad you are happy with our service and the product you have purchased.
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Very good interaction with staff at…
Very good interaction with staff at HomeSupply and with delivery personnel. But shouldn't have to be available all day when a delivery is due.
8 april 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We do ask customers to be available throughout the day to help ensure the delivery isn’t missed.
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave a 5 star review!
Very fast delivery
Very fast delivery. Courier rang me for my location as I am remote with no street name. Great price.
30 maart 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Unbelievable prices
Unbelievable prices, ordered at 1pm arrived next day. I will be using again.
25 maart 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We are glad you are happy with our services.
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Great product and swiftly delivered
25 maart 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave a 5 star review!
Had a problem with ordered item
Had a problem with ordered item. Contacted Customer services.Mollie sorted out my problem in a very professional manner. Correct item arrived within a couple of days. If only all companies operated like HomeSuppy. Once again thank you Mollie.
Kind regards
Simon
13 maart 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review! We’re glad to hear that you’re happy with our service, and we’ll be sure to pass your kind words on to Mollie.
***** 5 star service and communications
20 maart 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for taking the time to leave us a 5 star review!
Great company to deal with.
They were extremely helpful and patient in trying to help me order online.
I was amazed at the kindness shown to me.
The item was delivered promptly ,with no problems .
They were very knowledgeable about the product and cleared all my queries.
19 maart 2026
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for your kind feedback! We’re glad we could help and that your order arrived smoothly. We appreciate your support and look forward to assisting you again.
Excellent Service & Communication
We placed an order with a number of large items, and live in a rural area which sometimes proves challenging when dealing with companies & couriers. Liv & team were extremely helpful in arranging a delivery service for us, and communication was flawless throughout. Would highly recommend. 🌟
23 maart 2026
Review zonder uitnodiging
Antwoord van HomeSupply Discount Bathrooms & DIY
Thank you for your kind words! We're delighted to hear that your delivery experience went smoothly, especially given the challenges that can come with rural locations. Liv and the team will be thrilled to know their efforts made a difference. We truly appreciate your recommendation and look forward to assisting you again in the future!
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