HomeSwapper Reviews 

453
TrustScore 2 uit 5

2,0

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Beoordeeld met 1 van de 5 sterren

Absolutely terrible clunky dated website. Awful to use, near impossible to upload a picture without a total palaver and the messaging system is dated and slow to update. Please sort this website out a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time.. Even 100% matches, areas, home sizes, rooms etc y... Toon meer

Beoordeeld met 2 van de 5 sterren

Every homeswapper I've encountered, wants to view and move fast. They always have some excuse for needing to, it's either a job, kids schooling or some other, can't wait family problem. Another... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Zakelijke diensten

Geschreven door het bedrijf

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Contactgegevens

2,0

Slecht

TrustScore 2 uit 5

453 reviews

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2,0

Alle reviews

(453)

57 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Good sites and cleverly set up

You are much better than glass bop and house exchange .At least we can look like a tenancy type ,i have a tick the fixed term people .Unfortunately housing system very wrong .some rents cheap some is expensive .some flat extra luxury some. Is like council flat or house .It is not fear at all.Some people living million pound flats and they act like they own that some is not .Someone do something about tenancy type and stop giving very luxury flat to people that s not fear .Multi swap still confusing for me .

27 mei 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Don’t bother

Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time..

Even 100% matches, areas, home sizes, rooms etc you message them your interested & low & behold your “in the wrong location” even though your property is slap bang in the middle of their preferred location 🙄

25 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I've tried to swap but the app keeps…

I've tried to swap but the app keeps crashes and sometimes stops.. very few times had any contact as it isn't working.coastal housing put me in this direction .no help to swap home

1 mei 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi James, we now recommend that swappers use the mobile website (not the app). The mobile site works on any device, has no known issues, and has a lot more features and tools to help you find a swap.

Beoordeeld met 1 van de 5 sterren

Absolute rubbish HomeSwapper

Rubbish impossible to use and get anyone to help .
Should be closed down

5 mei 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi, we’re sorry to hear you’ve been experiencing problems using HomeSwapper. Thousands of people register every month and many have successful moves.

If you need help using the website, please contact our Customer Support team explaining the problem in detail. You can also find help and advice here - https://www.homeswapper.me/help-centre/

As well as the above, your landlord may also be happy to provide assistance.

Beoordeeld met 1 van de 5 sterren

Absolute rubbish

Absolute rubbish have contact customer support numerous times to get no reply, says my password is wrong so i change it and try login in and says its still wrong, I can’t get into my account now for over a year, people must think i am rude as i cannot read there messages or reply to them, the staff need sacking

28 april 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi Sharon, we’re sorry to hear you’ve been having problems with your account.

Please do contact our Customer Support team again providing as much detail as possible (including the device and browser you are using) and they will investigate further and reset your password if necessary.

Beoordeeld met 1 van de 5 sterren

hard on eyesight…

online site is Difficult to use and (may come with user fees) but was unable to see that as i just looked as a guest,didn't register or login.
Found the private ads too long; the screen to bright even with my own dimmed down.
i prefer exchangelocata.
org.UK
{it's 100% free!}

23 april 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi, we’re sorry to hear you had some issues with HomeSwapper. However, without full membership you would not be able to use many of the features or view your potential swaps.

Please note that the swap site you mention has significantly less homes registered than HomeSwapper and so your chances of finding a swap are also significantly lower. This is why HomeSwapper is the largest and most successful website for finding a mutual exchange.

Beoordeeld met 1 van de 5 sterren

cannot register

been trying repeatedly to register for the last two weeks,won,t let me onto the site,sent numerous emails which are ignored but they have taken £16 registration fee without any problems,i am very disappointed with this service,especially as there was a property which matched ours 98%!!!Lynda

4 april 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi, we’re sorry to hear you’ve been having problems with your account.

Please contact our Customer Support team providing details of your registration and your payment and they will investigate further.

Please note that it can take up to 5 working days to get a response at busy times.

Beoordeeld met 1 van de 5 sterren

Bunch of time wasters been trying to…

Bunch of time wasters been trying to swap for 13 years
Also the website is annoying because they keep asking to change the password reset the password every two months.
Security reasons but it's ridiculous, why does it need to be changed so often.dumb

12 april 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi, while we appreciate that it can be inconvenient having to change your password every 90 days, we have to take online security and protecting your data extremely seriously. This is why we have implemented the 90-day rule which is now very common on websites and is widely regarded as security best-practice.

Beoordeeld met 1 van de 5 sterren

Really poor interface

Really poor interface. I have been locked out and have repeatedly attempted to change my password. The website refuses to log me in when I do. Emailed support. No response 6 months + and counting.

6 april 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi, we’re sorry to hear you’ve been having logging in issues. Please contact our Customer Support team again. We have raised this as a priority issue. Apologies for the inconvenience.

Beoordeeld met 1 van de 5 sterren

cold feet syndrome with house swaps these days...

I've been on this site trying to swap my house for literally years. People write to me saying they're interested and then when I say I am too, they ghost me. I just cannot believe how many times this has happened. I have a nice house and garden and all I want is to move to a different area and I'm even prepared to downgrade considerably, and still no luck! I think that people are more afraid to move since lockdowns and covid. In the past, I swapped my property several times over and it took around 2 months each time to find a successful swap. What is going on? I feel as though I am never going to get a swap :(

24 maart 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi Emma, thank you for your feedback. Unfortunately how swappers behave away from the website is obviously beyond our control but we do sympathise with how frustrating it must be.
Please don’t give up as thousands of members do swap every month although it can sometimes take a while to find that perfect match.

Beoordeeld met 2 van de 5 sterren

Do make me laugh

It seems I've been here forever, people are too picky.
Either you want to move or you don't. What is the point of stating you want to move within the same postal code.
Don't make me laugh.
Also I think the site needs overhauling as the user interface experience isn't as smooth as it could be.
Last moan, I was approached then went to check out the area of the other swapper.
We were about to arrange viewings and then they stated they had made a mistake.
If I had another choice I'd be gone gone gone.

12 maart 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi, thank you for your feedback. Unfortunately how swappers behave away from the website is obviously beyond our control. However, if you have any specific suggestions regarding the HomeSwapper user interface, please do pass these onto our Customer Support team. We’re always looking for ways to improve the experience for our members.

Beoordeeld met 5 van de 5 sterren

The experience was great and system…

The experience was great and system very easy to use good luck to all

1 maart 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Thank you so much for your feedback Robert, we are pleased to hear that your experience with HomeSwapper has been so positive.

Beoordeeld met 1 van de 5 sterren

Total waste of my time

This site should have an option to leave feedback or rate users. The amount of time wasters I had to deal with. I drove 2 hours to view someone's home, then 2 hours back. When it came to view my property, they alleged a change of circumstances.

This is after the loser kept calling me, acting keenly before I decided to make the journey, I felt like sending my petrol bill to them and bill for my wasted time.

I feel majority are bored house wives with time on their hands or the jobless who have nothing else to do, than waste other people's time. Then you have the lairs, that say a family member died after agreeing multi-swaps. The amount of deaths I had someone tell me in 2 weeks is laughable. People should be honest and not so despicable as to lie.

Then you have people who don't want to move, it's a day out to view other people's homes. They need outing on Facebook, as the only way to stop time wasters.

24 februari 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi Ben, we’re sorry to hear you’ve found the behaviour of some swappers frustrating. While we have implemented a number of tools to reduce the number of time wasters on the website, what they do away from Home Swapper is obviously unfortunately beyond our control.

Beoordeeld met 5 van de 5 sterren

They location i wanted i have got

20 februari 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Thank you for your feedback Zak, we are pleased to hear that you have found a home in your desired location. Wishing you all the best in your new home.

Beoordeeld met 1 van de 5 sterren

Been on homeswapper for 6 years

Been on homeswapper for 6 years, desperately trying to find somewhere suitable with no luck. We have viewed many places and had people view ours many times too. So many time wasters and unreliable people- many flats in states of utter disrepair (one place stinking of smoke and filled with flies!)

The last lady who’s flat we had arranged to view cancelled on us the evening before, even though we’d spent £30 on a train ticket up to see the place.

It’s genuinely mind boggling that there are no contracts or liaison officers for this swap process. Many people in social housing are mentally ill, ex offenders or have intellectual disabilities. A lot of the people we came across seemed unable to even process basic information or communicate properly. I’ve read reviews of people pulling out of swaps with 5 days to go!

It’s a good idea, but terrible in practice. I doubt we will ever swap and the anxiety involved in wondering if someone will cancel, ghost you, or randomly pull out isn’t worth it. Most of the properties are in terrible areas too, or just tiny… or with terrible neighbours.

Granted, this isn’t really Home Swappers fault- it’s the fault of the government and the state of the U.K. in general. But surely the site could introduce contracts and people who can assist with viewings, messaging and arranging things- it would be a lot safer too. You never know who you’re giving your info to on here.

17 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Useless

It's never been good, hardly ever matched to the area I want to go to, also they keep sending the same properties saying it a match, and not quite sure why you have to change your password every 6 months

14 februari 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi Karin, we appreciate that it can be annoying having to your change your password and although we try to minimise the inconvenience that it can cause, we obviously have to take security very seriously and follow “best practice”.

With regards your matches, these should only be in the areas you specify. If you are getting any that are not, please contact our Customer Support team.

Beoordeeld met 5 van de 5 sterren

I was lucky enough to to find what I…

I was lucky enough to to find what I was looking for fairly quickly. It was a three way exchange but all went smoothly with no hic cups.

26 januari 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi Tracey, thank you for your positive review. Best of luck in your new home!

Beoordeeld met 1 van de 5 sterren

bad site not worth my time

Lol, this site is a waste of time.Why am I even on it, these swappers adverts must be fake. I cannot believe that there is no one that really wants to swap.

17 januari 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi Mat, we’re sorry to hear you’ve not found a swap yet. Thousands of tenants find a new home using HomeSwapper every month.

With regards fake adverts, this is extremely unlikely because either your landlord has to approve your HomeSwapper membership or you need to pay for it yourself.

Beoordeeld met 1 van de 5 sterren

DYSFUNCTIONNAL

PLEASE 58 PER CENT OF PEOPLE RATE HOMESWAPPER 1 STAR OR BELOW

THIS IS A PURE SCAM, HOMESWAPPER IS DYSFUNCTIONAL! TOTAL WASTE OF TIME!
ONLY INTERESTED ON KEEPING YOUR DETAILS INTO THEIR DATA! I REPEAT THERE IS NOT SWAP WITH HOMESWAPPER IT IS COMPLETELY DISFUNCTIONAL AND THEY DONT CARE TO FIX THE ISSUE!

3 januari 2024
Review zonder uitnodiging
Logo HomeSwapper

Antwoord van HomeSwapper

Hi Anissa, we’re sorry to hear that the experience of finding someone to swap with has been frustrating for you. Thousands of tenants swap with us every year and 2023 was no different. This is why we are the largest and most successful service of its kind in the UK and trusted by hundreds of Housing Associations and Councils.

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