Honda UK Reviews 

Had a very positive experience at the Macclesfield Honda branch. Took my car to the garage without an appointment after it developed a rattle on the way home from work. Charlotte and Alison along with a mechanic in the service area were extremely polite and helpful. Thanks!

I bought a new Honda cb750 hornet motorcycle this week and whilst out in the wet the bike and myself was absolutely covered in mud and grit from the road, there is a very short mudguard on the front and nothing at all on the back, I contacted Honda UKs helpline and was told its dangerous to ride in the wet so I shouldn't be out on it in the rain and if I didn't like it I could go back to the dealer for a refund.

Awful customer service. They do nort answer customer calls for sales. And if you request a call back YOU WILL NOT GET ONE.
Spoke to an arrogant rude member of their Sales team named Steve after 6 days of requesting a call back and trying to call directly myself 10 times in 6 days. Only to be told he didnt know why i was calling about the car as it had been sold 2 days ago!!!! UTTER JOKE.!! DO NOT BOTHER WITH THIS DEALER GO ELSEWHERE!! REVIEWS ON HERE ARE 200% CORRECT!!!

I was hitherto a massive Honda fan, having had at least a dozen Honda cars and at least 6 Honda Izy lawn mowers for my garden business. My faith in the Company has been shattered by their treatment of my first ever claim under the warranty for my latest mower purchase.

I purchased a Honda Izy HRG 416 PK from Just Honda (who are not part of Honda Group) online on 15/11/2022. The mower was received promptly and as it was Winter I left it in its box in my garage until 21/02/2023. At this point I unpacked the machine, added the engine oil and on seeing the fuel tank was empty I added unleaded petrol. Despite many attempts, the machine would not start. I had registered the purchase so was covered by the warranty, or so I thought!

When I contacted Customer Support I was informed the Warranty would not cover me if I have left fuel in the machine over the Winter. I pointed out that I had not even taken the machine out of its box until the 21 Feb and that no fuel was put in the machine until that day.

They replied that the mower will have had fuel in prior to dispatch and I should have drained it on delivery. Remember, there was no fuel in the tank when I took the mower out of the box!!!

I assumed I had missed an instruction warning me that I needed to do something as soon as the parcel arrived. Fortunately I still had all the packaging and all the literature that came with the mower so I inspected it to see if I had missed an instruction. There was no warning on the box and the paperwork consisted of a registration card, a UK Declaration of Conformity, a card saying there is no oil in the engine, an Owners Manual and a carbon copy of the Pre-delivery inspection sheet.

The only document that mentioned draining the fuel was the carbon copy of the Pre-delivery inspection sheet. However, every box on this form had been ticked, suggesting all necessary actions had been performed prior to delivery. This is what I would have expected as I would imagine it is forbidden to delivery a machine with petrol in it!

I emailed a copy of this form to Customer Services and when I saw their reply offered an apology I assumed they agreed with me. However, their nonsensical (to me) full reply read as follows:-

"We understand the frustrations and can only apologise for the inconvenience. With regards to the sheet, you will see that the old fuel has been drained which is from the factory and we then replace the fuel with unleaded petrol, which we do drain off as best as possible for transport but there is still going to be remnants in the tank and in the carb we do not continue to test the machine after it has been drained."

This seemed absolutely ludicrous to me. How could I be expected to know there might be remnants of fuel in the carb and how was I supposed to drain it? Especially if there was nothing in the paperwork to say this!

I took the mower to my local authorised Honda dealer. They agreed with me and said they would argue my case with Honda. However, they warned me that Honda will try any way to get out of paying under a warranty. Sure enough, Honda refused to honour the warranty and I have had to pay £27 for the repair!

When I went to pick the mower up on 16/03/23 I spoke to the actual mechanic. I told him the full story as above and he agreed that I should put in a complaint. He said “they are treating you as though you are a mechanic and not a customer”. He added that if I had made any attempt to touch the carb I would have immediately invalidated the warranty.

I then made a complaint to Just Honda, in the mistaken belief they were part of the Honda Group. They have informed me that my experience is quite typical. They frequently have genuine claims turned down by Honda on technicalities, which quite rightly upsets customers, who in turn, blame Just Honda rather then Honda itself. Just Honda have agreed to take my complaint up with Honda but they cannot give me any great hope of success.

I certainly won't be buying another Honda lawn mower and if I was in the market for a new car with warranty I'm not sure I would trust Honda.

BUYER BEWARE!

We booked car into Reading for a battery issue. It transpired that it was a known fault and should have been recalled. In fact it left us stranded after a holiday. Shocked to find we had to pay for a "courtesy" car - to cover cleaning but the car had spilt crisps in the back and a previous user's deodorant. Very disappointed.

Great company and very helpful
George was really helpful and able to answer all my queries, also very patient

I had my car serviced today. There had been a mix up and I hadn’t realised for the past 4 years I had paid for all my services when in fact I was on a service plan.
I was upset as to think I had been paying all of this time.
I was looked after by Jenny at Honda Cheshire Oaks who investigated for me and ensured that I was refunded - I am so grateful.
Jenny was very personable yet professional, efficient, friendly and an asset to the company in my opinion.
Thanks Jenny, you were a star!

Email reply no information for update so again this time no reply not happy

I purchased a 2019 Honda Civic in May 2022. The first week of June 2022 a deer jumped in to the side of the car.
Hastings Direct were quick to allocate the car to a local garage who, when they had completed the body work repairs, then sent the car to Honda Vertu in Huddersfield in August 2022 for recalibration.
Honda Vertu discovered it required an SRS unit, and the car has remained there since with no sign of the part.
I have repeatedly been told ETA dates for the part, which have repeatedly come and gone and I am left to call Honda for an update as no one has the courtesy to let me know whats happening.
The last ETA I was told was the 27th of January. Again, no sign of my car!
I have called Honda Vertu today who have chased Honda Logistics, and they came back to me to tell me the new ETA is the 5th of May. I'm not holding my breath for that date either.
How can a part for a 2019 plate car, take 9 months to get hold of?!?!
I spoke directly with Honda UK to log a complaint in November and was told "As a manufacturer we are very proud of our fantastic logistics operation, allowing us to provide parts to our dealers within 48 hours, however, in some cases, we may find that this is unachievable due to unforeseen circumstances. We are very sorry to learn that you have been affected by this."
I am making monthly payments on a car I dont have access to, and Honda have provided no form of equivalent courtesy car for the inconvenience they are causing. Horrendous company to deal with.

Honda UK are cheats and liars. I purchased a brand-new Honda Civic in 2019. It developed a serious engine fault requiring a brand-new engine at a cost of £12K. Honda UK paid for this because they were fully aware of this defect in some Civics. So, Honda UK are selling cars that are not fit for purpose. I am furious and will be making a formal complaint to Honda UK. This really put me out and I had to pay for Ubers to work and back until I was given a hire car. Honda UK - shame on you! You know of this fault in Civics yet you are still selling them.

Update 09 Feb 23
Honda UK admit there is a known fault in some of their Civic engines. I have now reported Honda UK to the Motor Ombudsman and the Vehicle Standards Agency. If you are thinking of buying a Honda, please ask about this fault in their Civics. If you have a Civic that has had this issue please go to the Ombudsman also.

I bought a new CRV in December 2022. After 300 miles a front tyre was punctured. Then I found out that Honda supply new cars with tyres that aren’t available in the UK, so I have to replace BOTH tyres on the axle incurring unnecessary and unfair cost. I have complained to Honda and asked for the perfect tyre I have to throw away (because of their policy) to be replaced under warranty. So far this has been rejected.

I would like to share this experience in relation to Honda Finance specifically. I leased a Civic for 4 years and never ever missed a payment. I paid the settlement figure recently and explicitly asked whether my final direct debit would be taken as normal to which they replied “yes.” Next thing I knew, I was bombarded with phone calls, texts, letters “you are in arrears, contact immediately to make payment.” My direct debit had been cancelled resulting in me missing my final payment, damaging my credit rating and now that I have come to sell the car (despite having paid it off in full) it has been flagged so I can’t receive the money for it. When I called Honda Finance I was patronised “it would be nice if we could all receive the right information wouldn’t it” a customer advisor told me. I was told a manager would call me back the next day, never happened. I raised a formal complaint, told I would get a response within 7 working days, never happened. I was then told it would be 8 weeks! I still haven’t heard anything. This is how you get treated for being a loyal reliable customer. Avoid at all costs.

i have a 3year old honda jazz 1500cc sport all 4 wheels
was rusting badly the dealer refered my case to honda
who knocked back my claim because the warrinty had
expired my claim was submitted 2months before expirey which honda denied took the wheels to be repaired privately to be told most of the wheels were never painted and was bare metal have owned many hondas this will be my last shocking treatment for a car that has done 11000 miles honda can afford to lose loyal customers for a few pounds repair

I found the staff at Brayley Honda Orpington very helpful. I made several visits over a number of weeks test driving different Jazz models. I wanted a nearly new car with low mileage. I also wanted a particular colour a big ask maybe. Thankfully that was not a problem. Within in a couple of weeks my ideal car was found and delivered to me locally. Thank you Tom Giglio for going the extra mile and making one very happy customer.

Within 3 years brayley honda did not diagnose a fault which then in the 4 year during service they did find the fault but its now outside warrenty and neither the dealer network or Honda UK will take consideration of that and want me to pay a discounted offer of just over £500. Thats disgusting and appalling that Honda do not take customer services seriously.

Terrible customer service from Honda, the person I spoke to just kept repeating I've worked in the car business for many years, which is not what I wanted to hear, they completely refused to help me or listen to me regarding the issue I had.

I would like to give my thanks to Jagman salesman at Honda Solihull for a pleasant and helpful experience when purchasing my new hybrid also Shauna who handled the finance and made all so easy and explained everything to us. All in all a very satisfied customer who will be glad to recomend you John Lambell

I got a Honda Civic and I replaced a battery then the radio stop working and it need a code to reset. But after providing prof of ownership, radio serial code and everything they said they need to charge for that and I have to wait for hour to get the code.
It’s really disappointed it’s like they keep some leads to rip off people after client purchased a car. Never recommend to buy a car form Honda. No wonder they have bad ratings all over internet for their cunning service.

On 14th August 22 my 21 reg Honda Civic 1.0 Vetec EX totally cut out whilst driving. AA recovery diagnosed a fault with Fuel sensor and it ended up with Riverside Honda, Wakefield. I was told by the garage that parts were on order and would be here by 2nd September. I was given a HRV Hybrid for a couple if days and Honda said I could have a Curtosy car. I was given a clapped out Renault Clio as a like for like car (Really) despite telling them I was going on holiday with 4 adults and luggage. Honda UK were not interested. I raised it with the dealership fixing my car but the couldn't help. I had to make other arrangements for transport. Riverside Honda rang me the day before my holiday saying I could use the HRV but I had no time to change all arrangements. I got back on 10th September rang Honda asking for my car to be told parts won't be here till 2nd October. Despite further calls and emails I got no where. I was then put onto a sales manager who to be fair did try to resolve the issue by getting me into a new HRV Hybrid. I expected a good deal due to the issues with Honda but no. They wanted £600 a month to get me into another car almost doubling my payments. Honda UK would not contribute anything not even as a good will gesture. I'm now told the part won't be here till the end if October 2022 and I'm driving a like for like car now ...A Vauxhall Corsa. What was Hondas response overall...take us to the ombudsman. Well having had Hondas for over 9 years it so...that's the final straw. I would advise anyone thinking if buying from Honda..do so at your own risk..they used to be really good but sorry...there a disorganized shambles from my experience and don't care about the customer ....I expected better support buying a new car from them ...totally disappointed and won't go back ever...

tyre underinflation warning appeared on dash board whilst traveling on motor way. pulled over and could see not visible of problem - a nasty experience which left my passenger's up set . contact honda asst for more info re which wheel was affected and was told it would tell me on the dash board .. i could not find the info .. had difficulty getting info from garage so ended up taking the vehicle to them next morning - advised there was no indication on the system .. so asked them to check it out .. they found no problem - i am loosing confidence it honda now and not happy to drive it any where with out checking all tyre first - not as nice experience having to stop on a motorway - hope this system can modified to show which wheel is defective