Honda UK Reviews 

From first first phone interaction with Mark from Staffordshire honda to visiting dealership, test riding, being given the time to ask questions, being patient, all helped to making a very productive and enjoyable day for myself and my wife. Finally we were happy with our decision on which motorcycle we decided on. On our next trip to Staffordshire honda it was hand over day and again this was also a very smooth process. What a fabulous job they had done, when presented with the bike it looked stunning. Will not hesitate to return and it will albe my first choice regarding any other purchase of bikes, clothing etc. Marc and all staff at Staffordshire a big👍.

This afternoon l popped into TJ Hughes in Telford.
My car key wouldn’t turn in the ignition to start the engine.
I was seen by a lady name Jayne who was working on the service department desk. She came out and looked at what l was doing, took both keys came back with WD40 and sprayed the keys and the ignition. I couldn’t believe the black stuff that came out she did this a few times, then the key worked fine.
Jayne you are amazing.
Thank you so much for your help.
Jayne you are an asset to Honda.

Really unhappy with Honda UK.
I have just purchased the new Honda Africa Twin CRF1100-L Adventure Sport DCT ES. There is a small issue with the geometry of the bike, it corners differently when turning left and right. On checking by lifting my hands from the steering at 50 + MPH the bike veers to the right. tried it on different roads and it always does the same thing. I had it checked at the dealership and they said everything checks out, it does lean to the right slightly (their words not mine). not being happy with that i was told to contact customer services, their response was that the dealership had checked the bike and that they could not help me further. I just paid £20K for a new bike that clearly has an issue with the geometry and Honda are basically saying, that's within the tolerances of their manufacture. My previous 2017 Africa twin had none of these issues so didn't expect that when buying a new one.... I will certainly not feel comfortable recommending Honda to anyone.

Do not buy a car from this bunch of charlatans. My wife ordered a HRV Elegance on Motorbility from Southport Honda on 20th February. Deposit was paid and delivery date given was June. Wife called them on Tuesday 28th May to ask for a delivery update only to be told that Honda no longer make the elegance and Honda will not be supplying her car. We are fuming. To be let down and discriminated against by a blue chip company is appalling. Would love to know if this has happened to anyone else. Only thing Southport Honda are good for is apologies, however the manager never once called back when told he would, is not empathetic and just a coward, leaving his underlings to give the bad news. 💩💩💩 company.

We were pleasantly assisted in looking for and then choosing our new car by Graham Gallagher at Honda Blackpool. He was knowledgeable and informative and very patient, helpful and friendly. It was a comfortable and enjoyable experience and it felt effortless as he took us through the process. Very happy with our car , so a big thanks to Graham and Honda .

Thank goodness Honda seen to be pulling out of garden machinery. I bought a brand new ride on lawn mower that doesn't collect the grass forcing you to manually purge the collection system every 2 minutes. A "grass collector" that doesn't fit and engine that runs on one cylinder despite 3 new genuine carbs and countless visits to the dealer. The small izy is the same with a non effective propulsion system and constant mechanical failures despite meticulous care. Similar experience with an outboard I bought recently too. Raised the build quality issues with Honda UK and referred back to dealer? I grew up on wonderful Honda motorcycles. Soirchiro Honda must be turning in his grave. Shame on you Honda. Why are you building this rubbish in his name.

Honda customer service nose dived

Raised an issue with them re their Vertu Honda Dealerships as it was a big mistake on Honda and dealership and they washed their hands saying dealership issue when Honda shipped the car with the wrong spec to the Dealer. No

After 2.5 years of owning a new Honda HR-V Advance Style purchased from Wimbledon Park Honda, I feel compelled to share my disappointing experience. Despite initially being excited about the vehicle, the quality and customer service have been far below expectations.

First, I was mis-sold insurances worth over £1,000. The salesperson made me believe these were official Honda insurances and assured me of an easy claims process. However, when I attempted to make a claim, I discovered that this was not the case, and the insurances were essentially useless. I was misled about the coverage and the process, resulting in a significant financial loss and frustration.

Additionally, the quality of the HR-V Advance Style has been disappointing. Within a short period, the leather on the driver's seat started to crack, as shown in the attached photo. Despite the vehicle being under warranty, my claim was rejected. Honda insists that the damage is not a manufacturing defect and that the seat has been ripped. However, even an untrained eye can see that there are no marks indicating the seat was ripped—it clearly shows poor leather quality.

Overall, my experience with Wimbledon Park Honda has been extremely disappointing. I expected much better quality and service from a brand like Honda. Based on this experience, I would not recommend Wimbledon Park Honda to others and will reconsider my future with the Honda brand.

Staff especially Ben were brilliant. Very friendly very helpful really really lovely.

Just purchased a car from Honda Orpington. Fantastic service from Alanah talked me through everything I needed to know. Very friendly staff, I'll definitely be using Bradley's at Orpington for service and repair. Thanks Alanah,

Just another fine example of Honda trying to scam customers out of £700 for parts they don't need. I proved it to them and they don't like it. Question is what is Honda going to do about it
Honda are wondering why sales have dropped of a cliff - This is why
Shame on you Newcastle Motorcycles service

I have been a loyal Honda customer for 16 years having bought 4 new cars and had all cars serviced at a Honda dealership. I trusted Honda as they were reliable and backed by excellent customer service. However this has now changed. I was disgusted by both the Honda dealership and Honda Customer Service’s refusal to replace a part under warranty that was clearly either a manufacturing fault or not fit for purpose. I am sorry to say that I will never buy another Honda. Well done Honda you have lost a loyal customer!

Bought a ENY1 on PCP and was pressured by the dealer to collect by the end of January to get the deal.
Two weeks later Honda HALFED the PCP costs for the car….
They knew this was going to happen and we feel we have been duped.
It’s a great car but we will never have another Honda because of this misleading practice.

Honda are denying there is an issue with certain models made during 2020, namely CRV and Jazz models which suffer with a braking problem. They claim the part that failed is a part that lasts the lifetime of the car. The cost of this has been £3500. Upon speaking to the local dealer he stated he has 5 other cars in with the same issue, I then phoned another local dealer in Salisbury and they have 4 cars in for exactly the same issue.

Honda Cheshire oaks. Have had my car which us registered to my disabled bay for over 6 weeks now. I've emailed phoned live chat.... All promising to call with in 24 hours. Not once have they called. It was recalled on 8th March for 1 day we haven't had it back since then. No explanation of what's wrong with it.ect everytime we have rang they say the same it hasn't been looked at yet. This has had a massive impact on my disability on my quality of life. If we where given any information around this we could have made adjustments we have been left in limbo. They say they trade by the hole croft promise. They have failed on every one of there promises. My son is my carer and also works it's costing him 11 pounds daily to get to and from work he's my driver. Its outrageous the way we have been treated. I've been a prinsoer in my own home due to not having my car it's unacceptable....... please stay as far away from this dealer Cheshire oaks they have 0 customer care 0 compassion. 0 people skills.

I am disappointed with the parts availability from Honda Australia. My Honda Civic 2018 is in need of seat belt replacements, and it's utterly unacceptable that I've been informed it will take three months due to parts being unavailable in Australia.
Honda response about parts enquiry
Thank you for your further contact regarding your Honda CIVIC 2018 where we wish to advise the following.
Your case reference is:0067xxxx
We have been trying to get in contact with you via mobile phone to advise the following.
Please be advised the ETA date for the part is the 2nd week of April.
Once the part arrives Rex Gorell Honda will get in contact with Werribee Accident Repair Centre to facilitate the repair.
Should you require further assistance, please do not hesitate to email or call on 1800 804 954 and please ensure you quote your case number.
Kind Regards,
Sophia | Customer Relations | Honda Australia
T: 1800 804 954 | E:
Our dream is to leave blue skies for our children - please consider the environment before printing this email
* Store Location: Honda Australia

This review isn't so much about the quality of the repair, more about the horrendous cost of getting a Honda car fixed.

Honda used to stand for quality and reliability, but these days Honda seems to have dropped their quality standards - and raised the prices of getting their cars repaired.
A Vertu Honda garage has quoted £2,800+ to replace an EPS steering rack on a Honda CRV.
Not only that, they said that although it might take months to get the parts and fit them, their quote was only valid for 10 days...

Chloe the service advisor was very helpful and helped the visit go smoothly explaining the MOT procedure

If there was an option for no stars, I would use it.
The overall customer service experience must be reviewed without fail.
The transaction was initially straightforward; with the exception of colour choice, it was a like for like trade in/purchase from a 22 reg for a 24 reg HRV Advance Self Charge Hybrid.
Just like the 22 reg, the new vehicle was to receive added features (as requested) at the dealer when it arrived.
The order was placed in Nov 2023.
The 'salesman' found it difficult to place the order, difficult to understand our needs and requirements; and what started out as a ten minute visit to sign for the order turned into an hours' fiasco.
Since placing the order, communication was terrible; we had to call him and often with no call back. Issues in the middle east started and excuses regarding shipping were used, when in fact we discovered they use another route. We were fobbed off with maritime law and ship Captain decisions. That's not our problem. Rudeness was often thrown in for good measure.
When we asked for UK number plates for European driving, we were quizzed with 'Well, what do you want them for?'
With bad continuing communication and no customer empathy later, the order was cancelled. They tried to win us around with an unregistered HRV I earlier spotted on the external forecourt. No thank you, it's not what was ordered and we won't be returning again.

I bought a New 125cc Supercub on 23rd August 2023. I love the bike and have done 4000 miles .
I took it back to the dealer 500 miles ago with a half volume horn and indicators that flash irratically. They checked the bike under warranty but did not resolve either problems saying that they did not occur when I took the bike in . Now my battery is dead too . I have to bump start it every time .
This after only 4000 miles . The bike is only 7 months old . I was under the impression that Honda is a well made reliable machine . Not happy. I will be taking the bike in soon for its second service and will be pushing for all to be fixed next time . Dewi Richards . CORNWALL