The first time I called, George hung up on me when I asked about Embassy Suites. I called back the same number and Jean answered. She was very pleasant helpful and even offered condolences as I’m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Complete scam. My father had a stroke and we had to cancel our reservation with them. The requires a physicians notice from his physician, while he’s still unconscious, and they wouldn’t budge. Will n... Toon meer
I called in with a last minute reservation request. The hotel I was inquiring about was unfortunately booked. Maybelline checked not only in the area but also closer to my destination for a room avail... Toon meer
Bedrijf heeft geantwoord
Jolene was absolutely amazing. She got me an early check-in cause we’ve been driving all night. Granted there was nothing she could do on the price even though Priceline gave a lesser amount but becau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Contactgegevens
205 Datura St 10th Floor, 33401, West Palm Beach , Verenigde Staten
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Goed
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick & Easy
Victor was very pleasant and helpful. He explained everything I needed to know and made my reservation making quick and easy.
30 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
If I could give no stars I would
If I could give no stars I would. I booked my hotel through hotel planner.com so I could use my voucher. I paid and didn’t see the deduction of my voucher credit so I called and they told me if I wanted to apply I need to book with the agent on the phone. They then told me that although I booked on their site as I should have because the voucher didn’t apply they can’t reverse or apply the credit retroactively. What a crock of shit
25 mei 2026
Antwoord van HotelPlanner.com
Greetings,
To make use of your voucher, you can do so through our website, Voucher.hotelplanner.com, or directly by calling our customer service line at 1-888-760-8759.
Your hotel room voucher is applicable towards a single hotel reservation booked on Voucher.hotelplanner.com. You may book a hotel reservation greater than your voucher amount by using your credit card for the remaining balance after the voucher is applied on the checkout page.
You can select any hotel worldwide, for any stay dates that are available to book on Voucher.hotelplanner.com. You can book the rooms yourself on Voucher.hotelplanner.com like you normally would and choose the Voucher option at checkout.
Voucher Terms:
- Your free rooms must be booked through Voucher.hotelplanner.com (not our apps)
- Your total, including all tax recovery and service fees, but exclusive of fees charged directly by the
The property (found in the Misc. Fees/Policies section) must be the same or lower than your voucher amount
- You can only book one single transaction
- You cannot apply the voucher to an existing booking as a credit or refund
- You must book a "Pay Now" rate type
- No changes or cancellations are allowed after booking
- Your voucher can not be split between multiple bookings
Please call us at 1-888-760-8759 or email us at vouchers@hotelplanner.com for any questions regarding this voucher or your free bookings.
Kindly,
Melanie P.
I thought i was booking directly with Premiere Inn
I thought i was booking directly with Premiere Inn. Somehow Hotel Panner took over the call. At no stage during the booking process did Hotel Planner make it clear who they are and the room they provided was £65 more than Premiere Inn. When i complained to Premiere Inn they were initially unaware that the booking was with Hotel Planner and then Premiere Inn refused to disclose the booking company involved. I have never heard of Hotel Planner previously. I think they were happy to impersonate Premiere Inn. I have no idea how Hotel Planner took over the call
23 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
JAY was very sweet
JAY was very sweet. She was very understanding. I explained to her that my husband died a couple years ago and I really need to get away. And my daughter and her family the Helmstetter’s were there a few years ago and really loved it. I’m very excited. She was very understanding with me and help me make this reservation. Hopefully I’m gonna have a great time and I can book something for August or September
30 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Jolene was absolutely amazing
Jolene was absolutely amazing. She got me an early check-in cause we’ve been driving all night. Granted there was nothing she could do on the price even though Priceline gave a lesser amount but because she was so great I booked with her instead she was very knowledgeable and very understanding
30 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I was in a jam and he did a great job…
I was in a jam and he did a great job finding me a room for the weekend! Much appreciated!
29 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
She knew her task very well
She knew her task very well, was pleasant and easy to understand.
30 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Did a great job getting me right
Did a great job getting me right
29 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Sharmaine was very friendly
Sharmaine was very friendly, helpful and patient. There were no rooms at holiday inn so she found us a room nearby. Appreciate her in helping us get our room reserved.
29 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The representative was knowledgable and…
The representative was knowledgable and helpful. She helped me get it done in a competent way. Very professional.
29 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The person who took my reservation was…
The person who took my reservation was an absolute doll. Super friendly. I hope you can look up her name. She’s a keeper.
29 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Was double charged
19 mei 2026
Antwoord van HotelPlanner.com
Greetings,
We'd love to help clarify! After taking a closer look at your reservation, we see that it was booked as a pay-at-hotel reservation, so we did not charge your card; the hotel handled the charge. Therefore, since the charge to your card was processed by the hotel, any refunds will need to come directly from them as well. If you have any further questions or concerns, please feel free to contact us at Reviews@HotelPlanner.com.
Kindly
Melanie P.
Hidden cancellation policy
The customer servicer rep gave the impression we were dealing with the hotel directly. As she reviewed the reservation She spoke very quickly. Because of that and her accent, we could not understand what she was saying. We asked her to repeat it several times. After making the reservation we realized that the hotel was about 40 minutes away from the intended destination. We called back less than 30 minutes later and canceled the reservation. But was only given a partial refund. I called the company. It took me five tries before I could actually talk to a person, the other four times We were disconnected in the middle of a conversation. Eventually, they promised to get us a full refund.
27 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Answered all my question and exactly…
Answered all my question and exactly what I needed. Thank You
29 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Easy to talk to
Easy to talk to, and was able to book my reservation fast and efficiently.
27 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Awful- Left me stranded
Awful. The AI assistant got my booking date and email wrong and I was left in the situation where I couldn’t get a HUMAN to confirm the reservation while standing at airport 30min prior to shuttle service closing for day. SOOOO stressful and ended up having to book a different hotel. Then it took an inordinate amount of time to get a refund. HORRIBLE
28 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Because your original booking agent screwed up my reservation
Because your original booking agent screwed up and booked me in Mercer, PA instead of LeClaire, IA I was charged a penalty to cancel it and had to book another. Probably not your fault but not planning to stay at Holiday Inn again.
28 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Good Afternoon Maureen,
Thank you for reaching out and for the opportunity to review your request. We have thoroughly reviewed your case and processed a full refund of $173.43. You should see the refunded amount reflected in your account shortly. If there's anything else we can assist you with, please don't hesitate to contact us at Reviews@HotelPlanner.com. Thank you for your understanding and patience, we would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie P.
Quick and friendly service
Quick and friendly service! She listened to my requests offered the room and made it happen!
28 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Brandon
Brandon, who reserved our room for us, was excellent and very accommodating. We also had our small dog with us and he assured us that our dog would be able to be with us in the hotel for a small fee. He was very professional and courteous. Thank You!
28 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very helpful
Brian was very good. He helped me book a room. Even helped get my a discount for first responder. He was very nice and very helpful and very polite. Thank you I recommend La Quinta Hotel and if you need help, just call they will be more than happy to help with whatever you need.
28 mei 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
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