I just made reservations via landlines. The agent I spoke with, I believe her name was Jolene??. Your agent was extremely helpful professional, experienced and pleasant to speak too. If this young la... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I asked THREE times if this hotel had power as our area has widespread electrical outages. I was told that the hotel definitely has power. Reservations were made. The credit card was charged and upon... Toon meer
Bedrijf heeft geantwoord
Winessa was great and found us a room after Expedia trying to find our booking at 30A inn and suites was unsuccessful even though it was fully paid for. Three hours on the phone, a horrible experienc... Toon meer
Bedrijf heeft geantwoord
Rosemarie was very helpful in finding alternative hotel options when my preferred spot was booked for a last minute girls weekend. She spent a lot of time with me reviewing options and pricing and we... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Contactgegevens
205 Datura St 10th Floor, 33401, West Palm Beach , Verenigde Staten
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Goed
10K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
He was so polite and helpful.
He was so polite and helpful.
He found my family a hotel. That was great.
Thank you.
27 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team assisted you with your booking. We are always happy to help. Thank you for including HotelPlanner in your travel plans!
Kind Regards,
Deedee S.
I was texting my friend while on the…
I was texting my friend while on the phone making the reservations - trying to ensure I had the correct dates and such. The woman I was speaking with to make the reservations was so very patient and kind. She made making the reservations a joy.
28 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team assisted you with your booking. We are always happy to help. Thank you for including HotelPlanner in your travel plans!
Kind Regards,
Deedee S.
Noisy bathroom fan
The exhaust fan in the bathroom is anointing noisy !
28 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Thank you for taking the time to reach out and share valuable feedback!
Kind Regards,
Deedee S.
She looked for the best priced…
She looked for the best priced accommodations to fit our travel.
28 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team assisted you with your booking. We are always happy to help. Thank you for including HotelPlanner in your travel plans!
Kind Regards,
Deedee S.
I was unaware of things that was put on…
I was unaware of things that was put on my Bill the agent was Not truthful and just wanted to make a quick Reservation and not give full details on everything was to quick with wanting me to sign off on this Reservation Not at all satisfied with what Mr Reymart did.
28 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Easy Booking; Lack of Confirmation
The booking process was easy; however, I paid for a room that was not actually available. I wasn’t aware until I arrived at the hotel that there were no rooms available at all and that I would need to be refunded.
27 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kind Regards,
Deedee S.
Antwoord van HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team assisted you with your booking. We are always happy to help. Thank you for including HotelPlanner in your travel plans!
Kind Regards,
Deedee S.
I attempted to book a hotel stay…
I attempted to book a hotel stay directly with the hotel, and had called hotelplanner instead. They assured me they were an agent of the hotel, so I booked. When I later needed to change my reservation, I was told the hotel did not offer any refund. I spoke with the hotel, and the reason I did not get a refund was simply because I had booked through hotelplanner. I was deceived when I made the reservation, to my detriment. H16571967 and H16571968.
27 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Clear & prompt reservation help.
26 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team assisted you with your booking. We are always happy to help. Thank you for including HotelPlanner in your travel plans!
Kind Regards,
Deedee S.
Booking Experience
The agent (Daniel) who assisted with my reservation was very cordial and respectful.
27 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team assisted you with your booking. We are always happy to help. Thank you for including HotelPlanner in your travel plans!
Kind Regards,
Deedee S.
Great job she was very nice and very…
Great job she was very nice and very professional we will be back
28 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kind Regards,
Deedee S.
Marielle was very friendly and helpful
Marielle was very friendly and helpful. She made sure I understood everything and also made sure she understood me. She was super sweet to talk to, and very easy to work with.
28 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kind Regards,
Deedee S.
Do not use this company
Do not use this company. I did not realize until I got to the hotel that I was being charged $50 more for the room and triple the taxes including a “recovery fee”. So ended up paying more than $100.00 more than I would have been charged by the actual front desk at the hotel. When I called the hotel the call went straight to this company and they told me the front desk had forwarded it to them because they were too busy to take it which I found out was not true when I got to the hotel and spoke to Orlando at the front desk. I booked 3 rooms for our family group moving from Tennessee to Nebraska and paid on average $100 too much for each one. I am going to dispute this with my credit card company but wanted to put this review on here to hopefully help other people not get scammed the way I feel I was.
Otherwise the hotel is very nice. Our room was large, clean and bed is comfortable. And a big plus is the ample dedicated truck parking which fit our 3 U Hauls very nicely.
27 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Great experience
The agent was very courteous and professional. She gladly answered my questions with excellent clarity. Very nice and easy experience scheduling my vacation reservation.
28 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kind Regards,
Deedee S.
The lady was very nice and helpful!!!
27 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team assisted you with your booking. We are always happy to help. Thank you for including HotelPlanner in your travel plans!
Kind Regards,
Deedee S.
Both ladies I spoke to on the phone…
Both ladies I spoke to on the phone were very professional and helpful!! Great experience!!
27 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kind Regards,
Deedee S.
Dealing with customer service to apply…
Dealing with customer service to apply a voucher was terrible. I was hung up on and had to start over. The link to apply the voucher on my own did not apply the voucher and had to have a customer service agent apply it and they didn’t know what I was asking.
26 juni 2026
Antwoord van HotelPlanner.com
Greetings,
Thank you for reaching out and for the opportunity to review your request. We have thoroughly reviewed your case and processed a refund. You should see the refunded amount reflected in your account shortly. If there's anything else we can assist you with, please don't hesitate to contact us at Reviews@HotelPlanner.com. Thank you for your understanding and patience.
Kindly,
Melanie P.
This was a really great customer…
This was a really great customer experience!! So helpful, kind, and polite!
27 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kind Regards,
Deedee S.
Great service
27 juni 2026
Review zonder uitnodiging
Antwoord van HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kind Regards,
Deedee S.
Antwoord van HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner. We hope you keep us in mind for your future travel needs!
Kind Regards,
Deedee S.
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