HotelsCombined Reviews 

390
•
TrustScore 2.5 uit 5

2,6

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Complete scam. The rates shown are not available, the hotel room they show are not available, when clicking on the link it diverts to a FAKE version of the associated booking platform. E.g - I manuall... Toon meer

Beoordeeld met 2 van de 5 sterren

Здравствуйте, меня зовут Айгуль Макенова, я заходила через hotels combined сайт и бронировала отель в Стамбуле на 22-23 сентября. Рассмотрев таблицу отметила фильтр, ВКЛЮЧАЯ НАЛОГИ. Увидела в АМОМЕ п... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Hi this is not a review. I got a telegram message from hcagent.com offering a job as "reviews online hotel assistant" which sounds quite quirky. I'd like to know if this is genuine, otherwise this... Toon meer

Beoordeeld met 5 van de 5 sterren

Hi Hotelscombined! I notice that your hotel reviews are few compared to other booking sites. I personally (and I believe most people do) uses online reviews to best compare hotels and determine which... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Hotel
  2. ook in
  3. Reisbureau

Informatie afkomstig van verschillende externe bronnen

HotelsCombined is a hotel search engine which offers travelers the most comprehensive collection of hotel choices on one site. Unlike other hotel sites, travelers can easily compare supplier inventory and pricing which saves time and money.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

390 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

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2,6

Alle reviews

(390)

4 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Amazing wide vision of accommodation offer

Is always good to compare and see all the available prices and extras, like breakfast included or not. It helps to have a wide vision of all the accommodation offer and to get the best price or deal! Amazing and recommended!!

16 mei 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A company with customers' best interests at heart

When one of their "trusted partners" (Happyrooms.com) failed to perform in the best interests of customers (lots of reviews of that company on this site... read and be warned!), hotelscombined stepped in, without hesitation, to ensure customer satisfaction (and, of course, to sever all relations with happyrooms.com). They were prepared to sacrifice their own commission (plus a bit!) in order to ensure that the customer didn't lose. You can't ask for more than that! I'll use them again!

5 mei 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good customer support

This is my first time that I made reservation with HotelCombined, and I think I will continue using this provider because their support is really good!

I found very special price on this website via agent Getaroom, however there is a problem that hotel rejected my reservation, and they told me that the agent entered wrong room rate.

I tried to contact with agent but at that time I have only few days left until my trip start, so I contact with HotelCombined support if they can do something for me.

Finally with help from Ben, my reservation was completed! The agent had rebooked again, and the hotel confirmed my reservation.

The reservation a bit difference with my original reservation but I accepted it. If compare with the room rate I got, the price still very good.

Thanks again for your support, Ben :D

3 maart 2017
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Booking rooms

This site is a joke, I tried to book 2 rooms last night had everything ready to pay went to get my credit card to put details and in that time the deal suddenly becomes unavailable anymore and the price has gone up 70.00 not a good experience at all.

19 januari 2017
Review zonder uitnodiging
Logo HotelsCombined

Antwoord van HotelsCombined

Hi Kylie, thanks for your review. Sorry to read about that but please kindly note that at HotelsCombined we simply compare hotel deals and then you book with one of our online travel partners directly. As a result, the prices & availability that you see displayed on our website are provided by them directly. Rest assured that this is very rare as they always aim to provide real time availability, however it could happen that your room got booked by another user while you were finalizing your reservation. Apologies for any inconvenience caused due to this -have a lovely day.

Beoordeeld met 1 van de 5 sterren

what has gone wrong with this app?

used to be great, now I just get a white, blank page

9 december 2016
Review zonder uitnodiging
Logo HotelsCombined

Antwoord van HotelsCombined

Hi Graig, thanks a lot for your comment. I am very sorry to read that you felt disappointed with our App. Our tech team is looking into what is causing this problem & unfortunately they couldn't reproduce the issue. Rest assured that at HotelsCombined we make it a high priority to offer the best comparison service & we want our App to be the best tool for you to compare. If you're still experiencing the same issue please feel free to contact our team of Experts at customerservice@hotelscombined.com so they can take look into it immediately. Many thanks for taking the time to review us, have a lovely day & Merry Christmas.

Beoordeeld met 1 van de 5 sterren

When a problem occurs this company do not have the manners to reply !! Never ever use this rip off company

We booked a serviced apartment in London on the understanding breakfast was included, and it was a4* establishment upon arrival was informed they had a maintainance problem so they would take us to sister appartments -----SO APPARTMENTS --KILBURN it was awful and they don't provide breakfast either!!! T their hotels / Appartments are more 2* -----No one from hotels combined nor SO HOTEL group had the decency to reply -- book at your peril

4 december 2016
Review zonder uitnodiging
Logo HotelsCombined

Antwoord van HotelsCombined

Hi, thanks for your review. When using our website you’re redirected to the travel partner of your choice to process your booking. As a result, we, at HotelsCombined, don’t process your booking neither have access to your payment details. We're sorry to read about this issue but please kindly note that this it is independent to us and we can't be responsible for it. It is the hotel's responsibility to allocate you to another similar property in case of any incidence within their premises. We have double checked on our system and couldn't find any email from you regarding this issue. If you wish, you can send more details to our team of experts and they will make sure to escalate this issue to the travel partner you book with on your behalf. We keep in touch -have a lovely day.

Beoordeeld met 5 van de 5 sterren

Useful Site

Great site. Use HotelsCombined.com before booking, the site lists prices from the other travel sites at once, like Expedia, Priceline, Hotels.com. Sometimes there are hotels you won't see on other sites. Recommended!

26 juli 2016
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Fraudulent Transaction No Booking A Con Site

Booked Jaz Aquaviva Hurghada from the 9th April - 12th April 2016. Had confirmation from getaroom.com through the terrible comparison site Hotelscombined app. Hotel informed me they never had such a reservation and charged me nearly double the price again. Neither company offfered any telephone support which you need in an emergency. Spent nearly an hour embarrassed at reception arguing with the staff and reservation team. Emailed both Hotelscombined twice who never bothered to even contact me or acknowledge receipt of my email and getaroom.com. Getaroom.com sent me an email promising to resolve the situation and no further contact. I would stay away from both these companies and the Hotelscombined app and choose a more reputable app like Trivago. I believe the transaction was fraudulent from the experience of no booking or reservation even though confirmed and paid by both parties. I intend to inform the UK media of both of these companies who I hope will write the story on them to protect other users of this terrible app and issue proceedings. STAY CLEAR OF THIS HOTELSCOMBINED APP AND THE COMPANY!!!!

10 april 2016
Review zonder uitnodiging
Logo HotelsCombined

Antwoord van HotelsCombined

Hi Johan, thanks for your feedback. When using our website you’re redirected to the travel partner of your choice to process your booking. As a result, we, at HotelsCombined, don’t process your booking neither have access to your payment details. Please kindly note that the majority of our travel partners do have a customer service line including Getaroom.com but cannot guarantee their full availability on their behalf. We’ve replied to your last email and escalated this to Getaroom immediately after receiving it. Today, we are happy to confirm a positive resolution regarding your case and believe they should have contacted you directly by now. We really hope that this outcome makes you feel better about all this – Please feel free to reply to our last email should you need any further assistance, cheers.

Beoordeeld met 1 van de 5 sterren

What is going on?

Contacted them several times to get our hotel removed from their database, as we havent approved this.
We are still not removed, and communication has stopped. Totally unacceptable!

12 maart 2016
Review zonder uitnodiging
Logo HotelsCombined

Antwoord van HotelsCombined

Hi Martin, thanks for your comment. Please understand that the availability of each property on our website is sent to us on a live basis directly from our online travel partners. We've double checked with our hotelier team, which will get back to you very shortly. Please feel free to reply the email you will receive if you need further information and we will be glad to assist you further - Have a great weekend!

Beoordeeld met 2 van de 5 sterren

Rates quotes were not rates charged

I've just made a Hotel booking through HotelsCombined after ensuring the quoted rate included all taxes and was converted to AUD$. The actual rate debited added the Taxes again and a double conversion fee to AUD then to SGD. The Hotel is Orchard Parade in Singapore. Unfortunately it is a non-refundable deal so ripped off. Beware.

9 maart 2016
Review zonder uitnodiging
Logo HotelsCombined

Antwoord van HotelsCombined

Hi Gerry, many thanks for sharing your feedback & we're sorry to read that you are not fully satisfied with our services. As explained over email, and after checking & escalating this for you, the $SGD amount charged by the hotel is correct. We display many currencies for our users' convenience but not all travel agents will support these and we will always alert you if this is not the case. Unfortunately we cannot control exchange rates and overseas bank fees as these are external and related to your own T&C with your financial institution(s). We confirmed with the hotel that you wont pay any extra amount besides the one already processed. Please believe our dedication in answering as clearly as possible and we would be happy to assist you further as we've committed to do so far - Thanks again.

Beoordeeld met 5 van de 5 sterren

wonderful service

i received prompt service and attention. liat had treated me wonderful with high service awareness, my interested was treated to my satisfaction

4 februari 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A great company

I booked accommodation from Momondo and ended up in Booking.com. The accommodation was for BB basis. It seemed that this was mis-advertised by Booking.com. HotelsCombined did everything they did to resolve the issue and Paul, their customer care agent, was simply the best. He even was kind enough to give a €50.00 voucher. I will not be using Booking.com in the future, but most definitely, HotelsCombined have won me over. I will be using their service again.

21 januari 2016
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Quick and easy to deal with Customer service

Had a issue with the description of a hotel that I had booked (falsely advertised; fortunately I found out before my trip and could cancel and find a hotel that better suited my needs). Contacted Hotels combined regarding my issue so no one else would have the same problem. The Lady I dealt with was lovely, she asked for a few details, saw what the problem was, chased it up with the hotel/s and sorted it out. I was even given a small credit for compensation for the inconvenience that was caused.
I will be happy to continue using Hotels Combined for future trips!

18 januari 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to use

Quick and easy search which helped me save a few $$. Would recommend to anyone.

14 januari 2016
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't trust HotelsCombined - avoid them

Booked hotel in Bangkok. Credit card debited. Arrived but no booking made. Had to pay again. HotelsCombined could not sort out the problem. Won't use them again.

14 januari 2016
Review zonder uitnodiging
Logo HotelsCombined

Antwoord van HotelsCombined

Hi Graeme, no one should have to pay twice for anything.. As we do not process any bookings but simply compare hotels for you, we do not have access to any payment information. Could you send us all details to customerservice@hotelscombined.com so we can sort it out and escalate if required for you? - Ask for Paul.

Beoordeeld met 5 van de 5 sterren

Phone Contact

Very prompt in their response over the phone and very helpful. A confirmation email was also sent. Will be using HotelsCombined to book further accommodation.

14 januari 2016
Review zonder uitnodiging

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