HSBC Reviews 

Completely unhelpful, do not understand what customer service means, asked me do I have power of attorney for my very young child’s account which is associated with mine, it’s as if the staff read off a script and refuse to apply common sense. I need to move to a bank that has UK customer service and staff that talk to you as a person applying common sense and not going off a script.

I am a new HSBC customer and this was my first online experience with them. I thought I had plumbed the depths of useless customer service offerings including Virgin, Vodafone and some others, however HSBC has achieved new levels of uselessness. The bot is ludicrous and don't even think about trying to reach a human being, it is virtually impossible. Fortunately I live in Glasgow and there is an HSBC branch in the city. I would like to thank Dan at the Glasgow branch who was everything that the online service is not. He was friendly, relatable, helpful, understanding and most of all, refreshingly human. He sorted out my problems quickly and efficiently, gave me a few tips for the future and was a huge credit to his company although it must be hugely frustrating to him and to all the branch staff to hear again and again how utterly awful the online experience is for customers. For heaven's sake HSBC, get it sorted.

I submitted a complaint email today and am waiting for a response. I normally wouldn’t contact them, but today I had to. I reported a stolen card and requested a replacement, only to be told to visit a branch to collect a new one. Eventually, I found a way to order it online, but then discovered that my online banking had been suspended — with no communication or explanation.

When I asked for advice on how to claim a refund, I was told I need to wait for a new telephone banking PIN before I can make any further inquiries. Does HSBC have any quality control at all? The reviews here have been terrible for years with no sign of improvement. I plan to close all my accounts once this issue is resolved.

VERY SHORT QUEUE TO START WITH WHICH WAS GREAT. I WAS MET WITH A SMILE AND WAS VERY WELL TREATED DURING MY VISIT. WHAT I NEEDED WAS EASILY DEALT WITH BY CLARE. THANK YOU VERY MUCH.

I applied for a personal loan on the 11th October 2025 and other than a text to confirm the application, I received nothing by 20th October 2025. I contacted HSBC to get an update and they couldn’t find an application. After complaining to the member of staff, they managed to find it after 20 minutes. They put me through to underwriting and was asked for my WHOLE Experian password!! I then received a call on 22nd with some questions. On the 23 October I received another call to say they had accidentally deleted my application!! I discussed the application and was told to reapply and then not to reapply? About four hours later they sent a text to decline my application.
So I went to Santander and got the loan approved in 18 hours. I will now be cancelling my HSBC accounts of 25 year (as will the rest of my family). Terrible customer service

Review dated today but applies everyday.
Website very poor, obvious shortcomings being corrected at snails pace.
"Chat" service makes a joke of the term "Artificial Intelligence". Does the bank not realise that it is just a small part of everyday life not the central concern. It's presence is a minor neccessity like a lavatory, not an essential like water. I am a lazy person but after 50 years of Midland/HSBC am very close to moving somewhere else. Any suggestions ?

After several frustrating, impossible online encounters, a personal visit to the Ipswich branch was the only solution. After the anonymity of the bank's website my faith in customer service was restored. Starting with a helpful 'meet and greet' member of staff this was closely followed by assistance from Arun. This is the second time he has helped us and his patience lasted for over an hour. During that time he calmly and methodically ironed out all the problems and also made sure we were aware of the Premier Relationship Manager should we have any further queries. The star rating does not reflect the level of service but rather the aggravation of not being able to do anything over the phone; making a personal visit the only option.

After 3 attempts to resolve a problem with my secure key(none of which were successful due to problem communicating with Indian call centre staff), i decided that the only way fore-ward was to speak to a bank manager. As like many other towns, Hartlepool HSBC has closed. I arranged a meeting with the manager nearest with good parking, which is Guisborough.After around 15 minutes with Oliver Hodgson, everything was sorted to my utmost satisfaction!

I needed to make 7 transfer's of money which took well over an hour but was very ably assisted by Ruchi at your Northfield branch. At all times she acted in a professional, pleasant, friendly and informative manner. There was a minor problem with two of the transfers which was quickly sorted the following day with the same care and attention.

They make things easier for clients.

Safeguarding only protects HSBC not you. Had someone from the bank call me today saying if I didn't complete safeguarding they would close down my remaining business loan account. Only been with them 13 years and they hold every piece of data on the business and myself. Last year HSBC shut own my main business account because despite completing their online form multiple times, I apparently did not fill in my expected turnover or at least that was the excuse given me today for almost destroying the entire business (never before stated). If there are no specific services that HSBC offers you, just get out before they safeguard your business out of existence.

Absolute terrible service, nazia a manager at customer service is a cheeky btch, the app is slow as fk takes ages to load in. Trying to use tap to pay at petrol stations doesn't work but what they do is take the money and hold it for a full weekend and leave you with no money and told they dont know why it does it.. . This happened 3 teens with asda tesco and Morrisons ... do not use there service they are rude and the apps terrible changing back to barclays asap

Me abrieron una cuenta bancaria que no funcionaba y que no era la que yo había solicitado, por lo que no me servía de nada y tuve que cerrarla al cabo de dos semanas. Fui al banco diez veces para intentar abrir la cuenta y otras siete para intentar cerrarla. No son nada serviciales, los empleados te dan información errónea o incompleta, por lo que tienes que volver una y otra vez. No respetan en absoluto tu tiempo ni a ti.

Pretty shoddy that I can’t walk my dog inside the foyer to access the ATM of my local branc

Hi all HSBC banking team
Thanking you for making life soo much easier than every other bank in United Kingdom and also around the world.
Being a Proud customer I hereby admits you are the True heroes although being living in the uk over hhose panademic years till today’s banking You guys are and always were amazing.
You guys are Too Good and I am proud to be one of your customer for 16 years Along.
Many many thanks
Savikar kanda

LIKEWIZE HSBC AVIVA DON'T buy mobile phone insurance from them infact don't buy any insurance from anyone who uses LIKEWIZE. They have been 'passing off' non apple phones as APPLE IPHONES. They don't give LIKE FOR LIKE. The matter is ONGOING since COVID. This time I said like for like means the charger as well. They refused. APPLE won't repair their phones. They have been saying they are part of APPLE IPHONE. They refuse to take back their phone and return my excess. I don't want to use them. Since COVID they have given Zero customer service. They took my original limited edition phone iPhone and sent a fake LIKEWIZE APPLE IPHONE. When I said return my original. They said they had crushed it. They gave me a phone that once broken couldn't be fixed by APPLE or anyone else. They then wouldn't repair THEIR own NON APPLE IPHONE which was in their warranty . HSBC who I have been banking with for over 40 years provide that LIKEWIZE insurance with my paid account. They also provide RAC only used once and Travel Insurance I've never used. HSBC won't take responsibility for LIKEWIZE anyone else here had a bad experience with LIKEWIZE MOBILE PHONE? they used to be now bankrupt Car phone Wharehouse. Customer service is so bad . I just went out and bought another phone. I asked them within 7 days to collect their non APPLE PRODUCTS and return my excess. HSBC failed me. Go to the Ombudsman. The final letter says nothing about LIKEWIZE HSBC AVIVA passing off their own phones as APPLE IPHONES. They need to be investigated. HSBC are using an insurance company that uses LIKEWIZE who say they are part of APPLE. JUST STAY CLEAR OF HSBC LIKEWIZE AVIVA. APPLE iPhone should be investigating them.

Website constantly freezes and times out, Invest Direct is embarrassingly bad considering it's a paid service, it hasn't been updated in 25 years. I hate using their system.

We had to chase the mortgage advisor several times to progress our application. We were left feeling quite stupid during our call to go over application due to challenging questioning by the mortgage advisor. The reasoning for the lending decision has not been explained. Will consider moving our loyal (nearly 40 years) and considerable business (current account, mortgage, personal loan, credit card, child saver accounts) elsewhere based on this most unsatisfactory interaction with HSBC.

Lazy staff at Newport, Shropshire branch. I had to take a Bangladeshi employee as he had changed his phone and his new number wasn’t accepted on his hsbc banking app. He finished work early so he could attend a branch. We were in the branch at the desk and the girl went off to talk to someone and came back and said they didn’t have time. I was not at all impressed with this lazy attitude as it was not closing time. The manager woman came out and asked me to leave, when I didn’t she said she would call the police. She continued to play a tape recording about courtesy to staff, how about doing you jobs properly and customer satisfaction. She manager told me to come back or go to Telford branch. I took the lad to Telford, the girl took his card, input the 11 digit phone number and finished in less than 2 minutes. What happened to service and delivery to the customer, incompetent staff, very poor customer service.

I have a degree of sight loss. I stopped using the HSBC online banking website because I could not input numbers/ passwords etc fast enough and was timed out again and again. Since then I have used the mobile app. HSBC now tell me my OS is not sufficient for their app upgrade so very shortly I will lose access to the app unless I am prepared to spend hundreds of pounds on a new smartphone. I have spent many hours today trying to activate the secure key I ordered instead which would mean returning to the unusable website and failed utterly finally reducing me to floods of tears. Calling customer services left me angry and confused. I am now working out whether I can afford a smartphone. I have reported this whole incident to RNIB as yet another example of the crass ignorance of HSBC towards people with disability. After 46 years with this bank I am more than disgusted. Beware of dealing with this bank unless you are in perfect health. It is also only a few weeks since I complained to customer services that they had removed data from my account without my permission. I was promised contact by phone to discuss the matter but have received no call.
Currently looking for a new bank, maybe there's one out there with some respect for customers especially those who already have enough struggles in life.