I signed up for the Healthcare Plan since I'm a mental health provider but when we went to reinstate the email with a new password, it was the wrong plan. I requested a new plan or next steps.
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Lees wat reviewers zeggen
Excellent, easy to use platform. My staff loves it. The secure contact form for my website also prevents patients from sharing medical information in an unsecured fashion.
I like the program but I don't like the e-signature can not be text messaged and the client sign it without having to email the forms.
Bedrijf heeft geantwoord
Trackers (Info thieves/hackers) never show up when I'm on the site, according to my computers security service. The email loads quickly. When I've had a question I received fast responses that are po... Toon meer
Bedrijfsgegevens
Info over Hushmail
Geschreven door het bedrijf
Hushmail – Secure Email and Forms for Healthcare and Therapy
Hushmail helps healthcare and therapy professionals protect their clients’ privacy with easy-to-use, HIPAA-compliant email and online forms.
For over 25 years, Hushmail has supported solo and small group practices with encrypted email and e-signable forms designed specifically for healthcare. Our goal is simple: make secure communication feel effortless — even if you’re not tech-savvy.
- Send and receive encrypted emails with one click
- Collect client information and e-signatures through secure online forms
- Use your own domain or choose from healthcare-friendly options
- Get personalized, patient, and knowledgeable customer support
Thousands of therapists, counselors, and healthcare practitioners trust Hushmail to handle their clients’ most sensitive information safely and professionally.
Hushmail is more than email — it’s peace of mind for you and your clients.
Hushmail for Healthcare
Geschreven door het bedrijf
- Secure email
- Send and receive encrypted emails to and from anyone. With easy-to-use webmail, a secure message center, and iPhone app, Hushmail email makes it convenient to communicate privately with your clients.
- Secure web forms
- Customize templates or build forms with a drag-and-drop form builder. Great for intake forms, health history forms, referral forms, fee agreement forms, and more. Our web forms include a body chart feature that allows your clients to pinpoint where they feel discomfort or pain, and our template directory includes calculated assessment forms such as the PHQ-9, GAD-7, and DASS.
- E-signatures
- Instant online signing for your most important digital forms Hushmail e-signatures comply with ESIGN and UETA making them as legally binding as handwritten signatures. Your clients can sign from anywhere, on any device. Available on select plans.
14-day free trial
Experience Hushmail risk-free
We know it’s not easy choosing the right technology for your practice or clinic. That’s why you can try Hushmail for Healthcare 14 days free. Explore secure email, e-signatures, and customizable web forms — all built to help you protect client privacy and simplify your workflow. If you decide Hushmail isn’t the right fit, you can cancel anytime during your trial with no obligation.
Contactgegevens
Suite 360, 580 Hornby Street, V6C 3B6, Vancouver, Verenigde Staten
- +1-877-533-4874 (toll free)
- marketing@corp.hush.com
- www.hushmail.com
4,3
Uitstekend
632 reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Getting set up on Hushmail was easy..
Getting set up on Hushmail was easy... they figure out the domain stuff for you. Additionally, I messed up my domain when I set it up and they corrected it for me so very quickly and with such kindness.
18 augustus 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Hushmail
We're glad our customer care met your expectations. Thank you for your positive feedback!
I have found my experience with…
I have found my experience with Hushmail to be excellent, starting with my initial 'Chat' and inquiries since then. Hushmail staff have been very responsive, and very helpful in arranging a time to finalize my ability to effectively use their site.
21 augustus 2025
I love hushmail!
I love hushmail!! I love having a secure way of communicating with clients.
20 augustus 2025
Antwoord van Hushmail
Thanks for your review! Hushmail doesn't have its built-in spell checker, but if you're using our webmail in your browser, most browsers will automatically check your spelling as you type. You can also use Hushmail with email apps that have spell check built in. We hope this helps.
I like the options
I like the options, ease of use, and notifications!
I enjoy that I can encrypt or not, depending on the needs for a specific message. I also like that I get an email to my personal email address when I have messages in Hushmail.
6 augustus 2025
i like the reminders i receive
i like the reminders i receive. I like the fact that it is a hippa compliant site.
5 augustus 2025
I didn't get my call this morning at 10…
I didn't get my call this morning at 10 am, and no number to contact the person who was supposed to call me. I had questions about how to work hushmail with and without using my current website, since the hushmail does not match my domain name for my current website.
24 juli 2025
Antwoord van Hushmail
We apologize for the confusion regarding your call. Our team attempted to reach you twice and followed up with an email when we were unable to connect—we’re glad you’ve now got a time booked for later today. We’ll make sure all your questions are answered.
We’re looking forward to speaking with you soon!
Overall Great
Overall, great & sufficient. The functionality is still growing but the core vision and goal is present. I appreciate the customer support (10 out of 10). I also appreciate the HIPAA compliance and encryption of emails.
Things I'd love to see changed/that are frustrating:
- Threads. This is the biggest one. The threads aren't consistent. If I reply to an email, and go back to the inbox, my response isn't connected to the overall email thread. It's instead in the sent folder. This also makes it a little more difficult to search for emails.
- Encryption. I love and need this function, but I commonly get respondents tell me they can't open the email. It'd be great if they could open the email more smoothly without creating a Hushmail account; not sure how that all works with encryption.
- Ability to have multiple accounts open. I'm managing two Hushmail emails, personal & business. I need to be able to bounce back and forth between the emails smoothly but find that every time I do I need to sign out of one and sign into the other.
- Automatic opening of the next email. When finished with an email, after I file it, send a response, or what have you, the next email automatically opens. Is there a way to make the automatic step take me back to the main inbox instead?
- Archive button. This is a small one, but is there a way to incorporate a direct "Archive" button? It'd be even better if there was a "send & archive" button. I can use the "Move" button, but it'd be useful to have a simple archive button or command keyboard shortcut to archive emails.
- Undo. An undo button would be very helpful for when I send an email too early, archive a thread, etc. If it could pop up for 5-10 seconds that'd be useful.
Overall, I'm happy with Hushmail. I look forward to seeing improvements as things grow.
Thank you kindly.
23 juli 2025
Antwoord van Hushmail
Thank you so much for taking the time to share such a thoughtful and detailed review. Your feedback is incredibly helpful as we continue to improve Hushmail.
We’re glad to hear that Hushmail is meeting your overall needs. Regarding your suggestions:
• Threads and archive: We do currently offer an archive feature, but we recognize that it could be more intuitive and aligned with the experience you're describing. We’re actively exploring improvements in this area, and threaded conversations are also on our longer-term roadmap.
• Encryption: We're sorry to hear that some of your clients are having trouble. If you're willing to share more details, our Customer Care team would love to help troubleshoot. You can reach them directly at https://www.hushmail.com/contact/support/.
• Email behavior: In our webmail, replying to a message returns you to the inbox — just as you’d expect. If you're seeing different behavior, it's likely due to a third-party email app. Feel free to check in with us if you'd like help reviewing your setup.
• Undo: At this time, we don’t have plans to introduce an undo button, but we’ll continue to monitor feedback like yours as we prioritize future updates.
Thanks again for your detailed input and for being part of the Hushmail community. We're always here to help if you need anything further.
Lack of customer service
The automatic reply function isn’t working on my account. The thing I’m most disappointed about is the lack of customer service support for existing users. You can call a number and talk to a sales rep about signing up for an account but there’s no number to call for help if you are an account holder. And currently the live chat isn’t operating.
10 juli 2025
Review zonder uitnodiging
Antwoord van Hushmail
Thank you for sharing your feedback. I'm really sorry to hear about your experience. Andrew has tried to reach out directly regarding your auto-reply issue and would still love to help resolve it.
We also appreciate your comments about customer support access. We recently launched a new website and, based on feedback like yours, we’ll be making adjustments to it soon to ensure it’s easier for existing customers to reach our team. We’re also actively expanding our support capacity and are currently training new team members to improve our response times, availability, and ensure you have a full range of options for contacting us.
It’s really good and I see some changes…
It’s really good and I see some changes on my son in positive ways
7 juli 2025
I like the customer service and all…
I like the customer service and all except for one email attempting to be sent, the email process is easy.
30 juni 2025
Great stand-alone email solution
Everything works as advertised. Very easy to set up and use. I've had no complaints from email recipients about ease of use.
23 juni 2025
Easy to access and navigate through
Easy to access and navigate through. All forms were implemented in a prompt manner. Clients able to access without any difficulty
18 juni 2025
No customer service
No customer service. Email is not up to par. Doesn’t include options for threads. Very disappointed
1 juni 2025
Antwoord van Hushmail
We're sorry to hear about your experience. Our records indicate that we've responded promptly to your recent messages. However, please follow up if we've missed anything. While email threading isn't currently supported, it's on our roadmap. Thank you for your feedback; it helps us improve our service!
I love the security and the plug and…
I love the security and the plug and play ease of navigation.
11 juni 2025
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