Hushmail Reviews 633

Great customer service personnel. Thye help you till your problem is resolved, and most important you get to communicate with one person who already understand your issue and you do not have to re-explain every time you talk to the customer service personnel. The secure email is great as well, I previously tried other secure mail and they kept losing my mail or my mail was not delivered, but not with Hushmail. I am very satisfied.

It was a great experience. very helpful.

Thank you for helping me and keeping my email working in emergencies.

The email and service has been great so far. Customer service has been fantastic, answering all of my questions on a timely basis with very clear information. Thank you!

They have streamlined and outlines various instructions. They have customer service personnel that is courteous, knowledgeable, and clear to understand. Things are not hidden (like how to reach someone in person rather than an email only).

Hushmail is just what our organization needed. The support and customer service are outstanding- every question answered in a friendly and helpful way, and follow-up was prompt. They even provided clear, simple instructions that we could give to recipients of our encrypted emails.

I'm a happy customer and recommend this platform for anyone seeking a HIPAA compliant email.

I'm still having trouble sending emails through hushmail from my other site. Do I need to copy it into thee hushmail account? Yes, they replied and were helpful.

I appreciate the peace of mind of encrypted email. Very easy to use like all other email domains.

Everyone on the Hushmail staff who received a frantic email from me ALWAYS WROTE BACK, and in a timely way. Their emails were professional and helpful. I never felt stupid with the staff--they are pros and know how to handle hysterical people in our hours of need.
Thank you, Hushmail!!!
Kate

Hushmail has been easy to navigate and provides the HIPPA compliant standards that I need at a very competitive price!

It seems I need another email account to tell me I have email in my hushmail? Is there any way to get to my hushmail via a shortcut and be notified that I have hushmail withouth another email notification?

Also others are having trouble opening attachments on their end.

I love that this is a HIPAA compliant system. My clients and I both can feel secure in our sharing of information. I also like that they offer different forms and/or assessments for my clients.

My emails aren't being received and I am not receiving emails that people have verified they sent.

I would have been completely lost without Mahsa's help! She was so patient and quick to respond to my numerous questions (which spanned several days). She was kind, creative and so willing to assist. When I was confused about how to do something, she actually made a video specifically for me with my uploaded form which she narrated to walk me through making updates. And she even added in that if she wanted me to fix it from her end, even though I had the walk-through, she would be happy to do so. What an absolute gem! I would highly recommend Hushmail - best customer service around!

In general Hushmail is fine, in that it does what it says on the tin. And BTW - moving the default setting from encrypted to unencrypted a while ago was a major improvement. The thing that let's it down is its primitive handling of spam: Hardly a week goes by without emails from addresses that one has been communicating with for years, and should clearly be whitelisted, suddenly being classified as spam. The problem is compounded because the process for whitelisting, or more correctly re-whitelisting them is so very clunky. I can't believe Hushmail, couldn't very easily resolve the issue, but they seem to have no interest in doing so.

There is no way to retrieve your email / password, so I set up an appointment to speak with a customer service representative on March 12, 2024. Unfortunately, I did not recognize their number and was not able to pick up the call. At HUSHMAIL's request, I set up another appointment for a call 1 hr and 15 minutes later. My phone never rang. I've asked HUSHMAIL to confirm that my credit card has not been charged; still waiting for a reply.

In November 2023 I originally signed up for Hushmail, but they did not process my payment due to a system error. Although I created an account, there was no active subscription. Ideally, someone from hushmail should have contacted me and corrected the error.

While today's customer service representatives seem nice (via email), it honestly should not be this difficult. People want a streamlined, easy service. My credit card was charged five (5) days ago, and the representative credited it back today, at my request. It's time for me to move on with a different service.

Responsive. Great customer service. Easy to use form builder.

I don’t mind the service, but it took a while before I received help for an issue. I had been struggling with, but it all worked out.

I have been with this company for a number of years, there is still no way to save a draft if you have email templates. It is a bare bones basic service that works only part of the time. The app crashes constantly and emails from your website will end up in your spam or junk mail folder. There is no resolution for this. You only get the runaround. Not worth the money for basic encryption.