Had issues in past. Repairs not always carried out in a timely fashion. But this time Liam, came to sort out plumbing issues and provide Ist Class Service. Kitchen Taps and Under sink piping rep... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Not only is our home beautiful and everything we wanted, but the staff/ company have been amazing from start to finish. We dealt with Ann, who kept us updated every step of the way, was very helpful a... Toon meer
Can only say what I've seen.... 2yrs max warranty on all plumbing and you'll be lucky if it lasts that long from what I've seen at they're YAPTON site.... two separate customers told plumbing isn't co... Toon meer
Bedrijf heeft geantwoord
Very efficient communication. We were made aware about next steps and what needs to be in place to achieve the final goal. The process from the beginning was very smooth. Friendly team, Savjem was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Hyde Group
Geschreven door het bedrijf
We’re Hyde - we're here for our customers, and we're here for good. The Hyde Group was established in 1967 to provide homes for those left behind by the market and since 1988, we've proudly been building quality homes.
Our mission is to provide homes and communities that people are proud of. We own and/or manage 130,000 homes and provide neighbourhood services to about 350,000 people.
The quickest way to manage your home is through MyAccount, sign up on our website.
MyAccount
Geschreven door het bedrijf
- Sign up today
- MyAccount is the quickest way to contact us.
Contactgegevens
30 Park Street, SE1, London, Verenigd Koninkrijk
- www.hyde-housing.co.uk
4,0
Goed
2K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
prompt polite and professional service
2 maart 2026
Antwoord van The Hyde Group
Hi Axe, that's music to our ears! Thank you for your review. Kind regards, Louise
Antwoord van The Hyde Group
Hi John, that's what we like to hear. Thank you for taking the time to leave your review. Kind regards, Louise
Good Customer Service
As I wasn't at home, the contractor called me before arrival, when he arrived, I spoke to him through my son calling me. At the end of his visit, he called me back to inform mr of his findings and the work which he carried out. Very, very good Customer Service
25 maart 2026
Antwoord van The Hyde Group
Hi Sue, I'm so pleased to hear that our colleague kept you informed along the way as communication is key. Thank you for your excellent feedback. Kind regards, Louise
Antwoord van The Hyde Group
Hi Andrew, that's great to hear. Thank you for your 5* review. Kind regards, Louise
Thank you Nadia - (HNH Canterbury)
Thank you ever so much Nadia at Riverside for her help in securing my forever home.
I am still settling in and so far have met some lovely neighbours.
Looking forward to spending the rest of my time on earth here.
19 februari 2026
Review zonder uitnodiging
Antwoord van The Hyde Group
Dear Supa,
We're happy to hear that you had a positive experience! It's wonderful that you are settling into your new home and meeting your neighbors. We appreciate your kind words.
Warm regards,
Hyde New Homes
Antwoord van The Hyde Group
HI Emma, thank YOU for your review! Kind regards, Louise
Antwoord van The Hyde Group
Hi Yetunde, that's wonderful! Thank you for your review. Kind regards, Louise
Very happy with the work done and speed…
Very happy with the work done and speed in which it was undertaken
23 maart 2026
Antwoord van The Hyde Group
Hi Liza, that's great to hear. Thank you for taking the time to leave your review. Kind regards, Louise
Nightmare I have the WORST Neighbours…
Nightmare I have the WORST Neighbours they are SO noisy I’ve been complaining for 2 years ! My phone has the worse mic so it’s not recording properly. They have done NOTHING TO HELP! Nothing!
24 maart 2026
Review zonder uitnodiging
Antwoord van The Hyde Group
Hi Yasmin, I'm sorry to hear this and understand how difficult it must be. I can see that our antisocial behaviour team are working with you on this, so please continue to liaise with them. Kind regards, Louise
So my rent is going up to 311 a week…
So my rent is going up to 311 a week for a 3 bedroom it’s so high that I have to move out how can anyone afford this and how does it’s make sense that another Hyde person that lives in a different area and has a 3 bedroom house with Hyde rent is 177 a week
23 maart 2026
Review zonder uitnodiging
Antwoord van The Hyde Group
Hi Tania, I'm sorry to hear this. Please contact our customer service team on 0800 3 282 282 to discuss what support may be available. Kind regards, Louise
Friendly helpful staff
Friendly helpful staff. Both in office and in home. Thanks Hyde.
19 maart 2026
Antwoord van The Hyde Group
Hi Glenn, that's music to our ears! Thank you so much for your review. Kind regards, Louise
The workman that was so nice friendly…
The workman that was so nice friendly and polite, he sorted out the problem straight away check it all and said if I had any further problem to Hyde and get them out again.
13 maart 2026
Antwoord van The Hyde Group
Hi Mrs Hennessy, that's wonderful to hear. Thank you for your 5* review. Kind regards, Louise
From when I was reported to someone …
From when I was reported to someone coming to look at it and saying it needed doing and getting it done was very fast person that came to fix the windows did a great job i can't fault any thing thank you very much
13 maart 2026
Antwoord van The Hyde Group
Hi Theresa, I'm so pleased to hear that you're happy with the window repairs. Thank you for your review. Kind regards, Louise
Antwoord van The Hyde Group
Hi Adam, that's great to hear. Thank you for taking the time to leave your feedback. Kind regards, Louise
Excellent service from Nadia at Hythe…
Excellent service from Nadia at Hythe New Homes
Nadia has been absolutely fantastic throughout my purchase. From the very beginning she was friendly, professional, and incredibly attentive. Buying a property can be stressful at times, but Nadia was always responsive, understanding, and genuinely empathetic, which made a huge difference.
She kept me well informed, answered questions promptly, and was always willing to help whenever I needed clarification or reassurance. Her professionalism and positive attitude made the whole process feel much smoother and more manageable.
I’m very grateful for her support and would highly recommend Nadia to anyone purchasing through Hythe New Homes.
12 maart 2026
Review zonder uitnodiging
Antwoord van The Hyde Group
Dear Alexandra,
We're happy to hear that your purchase experience was excellent. We appreciate your positive feedback regarding the support you received. It's great to know that the attentiveness, professionalism, and empathy made such a difference. Thank you for recommending our services!
Warm regards,
Hyde New Homes
The contractors doesn't clean up after…
The contractors doesn't clean up after the jobs, leaving the areas they work dirty.
Repairs should be made anytime each resident moves in to suit their condition
10 maart 2026
Antwoord van The Hyde Group
Hi Adebanke, I'm sorry to hear this. Please contact our customer service team on 0800 3 282 282 with the details of the repair so they can follow up with the contractor to make sure this doesn't happen again.
Kind regards
Louise
The contractor
The contractor, Andy was on time, efficient, and done the job to a very high standard. He was very friendly too.
11 maart 2026
Antwoord van The Hyde Group
Hi Cass, we're so happy to hear that Andy provided such a great service. Many thanks, Leah
The guys who came did a great job
4 maart 2026
Antwoord van The Hyde Group
Hi Sally, that's great to hear. Thank you for your review. Many thanks, Leah
My shower
However, he was and time i am so pleased with the job my shower was up and running the engineers dont a fantastic job
11 maart 2026
Antwoord van The Hyde Group
Hi Sharon, thank you so much for your 5* review. Many thanks, Leah.
Prompt efficient service
3 maart 2026
Antwoord van The Hyde Group
Hi Katherine, great to hear that! Many thanks, Leah.
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