Hygiene Supplies Direct (HSD Online) Reviews 

Arrived on time,product as expected,all good thanks.

EXCELLENT COMPANY ! EXCELLENT SERVICE, THANK YOU ALL.

A1 all round

ordering/delivery excellent. Used this product for many years now, really good for our brick drive/patio garden.thank you.

Easy to order and a prompt delivery,
thank you.

Very easy to order, excellent price on 4× 5l hot tub filter cleaning solution and fast delivery too.
I've used the product now a few times to clean my hot tub filters and it does an excellent job so would definitely purchase again in the future.
Excellent product and excellent service from the seller too.

So far very good the LED lights coming towards you are yellow not bright lights

Excellent and professional service

Competitively priced, prompt, efficient service

We bought a Mylek ceramic heater in Jan 2025. Great product and really made a difference in our cold living room.
The customer service and advice over the phone was great.
December 2025 we noticed a burning smell from the plug while in use. The inside of the plug and melted and the fuse was burned. We tested the socket (no issues) so contacted HSD Online over the phone as the heater is still under warranty.
Prepared myself for a challenge getting a replacement or refund (past experience with other companies) but the service was second to none. I was concerned we’d be without a heater while it was resolved over the Christmas/New Year period.
When I explained the situation the gentleman on the phone apologised and said a replacement would be with us the next day (New Years Eve). No quibble, no fuss. Very pleasant to deal with. Not sure I thanked him properly as I was a little in shock (sorry!).
We’re delighted. We have a replacement without any major inconvenience and, although it was a bit scary knowing we could have had a fire from the faulty plug, HSD Online have rectified the issue with zero stress.
We’re very grateful.

Fast delivery with good service and good prices

Great service and great products excellent prices used few times now definitely be using more.

Great- love it

The couriers DX were very poor. I ordered and paid for a pre 12 and there was no information provided by DX as to what happened, but I disnt receive my delivery. I will say that HSD staff did everything possible they could to try and get some information from DX, but to no avail. My heaters did arrive the day after they should have. So it’s the courier firm, rather than HSD, that I am really hacked off with.

MYLEC Ceramic Electric Heater
Purchased in October 2024 but developed a fault when trying to programme it for winter 2025.
I emailed HSD and phoned them several times to solve the issue. They were extremely patient with me and did all they could do to help.
Well before my last attempt, they offered, without any prompting or hesitation, to replace the heater free of charge.
I would like to thank especially, Tina Teale at HSD, for her constant attempts to help me.
I'm pleased to report that the replacement heater was dispatched and received within 3 days. It is now working well.

The orders are always processed swiftly with prompt delivery and timely updates.
When contacting customer service I have always found the staff knowledgeable and extremely helpful with a very pleasant manner. I have reordered many times.

Fantastic quality item with excellent delivery timeframe

Wrong radiators sent but customer services very helpful and corrected the error immediately.
It’s all about how mistakes are rectified so top marks

The heater arrived promptly and was very easy and straightforward to set up and fix in place in my greenhouse. It seems to be a quality item. So far it has coped well in protecting plants in the greenhouse from some severe frosts. The heater works better without the protective cover, if it's not required, as it seems to soak up some of the heat. The heater bar isn't too hot so hopefully that will be reflected in low usage costs.