Hygiene Supplies Direct (HSD Online) Reviews 

Good price. Ordering easy. Delivered really quickly.

Price was excellent and the delivery arrived very promptly. Thank you.

My first order arrived super quickly but the box was damaged, they instantly replied and sent out a replacement which then got signed for and without delivery photo attached. I emailed the company as i could not find the item, they instantly helped me and it was located in perfect condition.

I will definately shop here again.

I rarely (never) write review and I have only a single dealing with HSD up to now but I am certain that I will be a returning customer. I had an issue with an order, which was resolved so quickly and without complication that it took me by surprise! Really a stand out company, thank you.

An update to my previous review.

Had a problem with delivery. HSD Online were great and sorted the problem promptly

Customer service excellent.

Thank you

Ordered item on 18/11/25 for delivery on 21/11/25

I received both an email and text saying my delivery was due to be done on 21/11/25 and tracking showed item as received at Stafford service centre

I waited in all day and no delivery arrived and received no updates.

Received a text and email on 22/11/25 saying to expect my delivery on 22/11/25 between 14.40-16.40. I was tracking the delivery and saw it was in Stoke at 14.00 and in Stone at 15.38.

Out of the blue a text came at 15.55 saying that they had not been able to access the property and to rebook delivery. We live on a normal road with a drive and excellent access. Also have a ring doorbell and no-one has attempted to deliver. It’s a total lie.

Now have to wait till Monday. Really needed item for this weekend. Would not have ordered from HSD if I had know there are issues with the delivery company.

Prompt delivery of my order. Very, very effective product.

Was impressed with the fast delivery and the good price compared with others online. The product has done the job I wanted to so 5 stars all round. Thank you HSD I will be looking to you in future.

Great service quality products did tbe job

You only delivered one 5 litre bottle not 2

Emailed your Sales Office Manager about a MYlek Drill replacement charger. A couple of emails later and payment sorted, I had it delivered within two days. Brilliant Peter Meir.
Thanks John

I needed a replacement control unit for my electric blanket, so rang this company for help. The girl who answered [name not known] was extremly helpful with advice of what to do. She took my order over the phone and promised to send the item as soon as possible. I ordered it on a Friday, and it arrived on Saturday! First class service and very happy with everything

Very quick delivery, reasonable prices, will use again

The water heater was easy to fit. Couple of months down the line it stopped working. HSD send a replacement very quick
Great customer service and product. Ordering another one for another sink. Recommend company and heater

Bought 20l XP Mould & Algae remover really good price including delivery.
I use this twice a year on patio, driveway, garden furniture, conservatory roof and plastic etc. Does what it says and inhibits algae growth for approx 6 months.

Very helpful from initial enquiry to delivery of the ordered item, Thanks

Excellent customer service in dealing with original order being ‘lost in transit’. Have not used the ceramic panel heater enough to rate it but seems to be working efficiently. Also good to use a company that doesn’t charge excessive delivery charges for the Highlands etc. UK mainland: free delivery. No hidden delivery charge.

All good. Fast delivery. Thank you.

Always great service - prompt, efficient and friendly

Delivery was earlier than expected, well packed. I had a slight problem with the item and received a reply very quickly. Good customer service.