Imhelpline Reviews 

Richard has been great. He has been responsive and very quick with considering what is best for my circumstances. Richard has listened and answered any queries I have had throughout the process of remortgaging. His skills, expertise and explainations have been much appreciated!

They are terrible - they blocked a mortgage offer rate without telling us/getting our approval - preventing us from renewing our mortgage with our current bank. When they called back to finalize, they informed us the new mrtgage could only start 90 days after, when our current bank could have started it immediately - and we could have availed of a lower offer immediately. They said then they could only cancel the offer, and in the meantime the new offers had higher interest. They cost us big time and were not even apologetic. They lied about being able to also start the rate immediately and they blocked the interest rate offer without telling us so our current bank could not conclude the mortgage without IMH releasing the offer back. They are incompetent and lack empathy. Terrible service, terrible advisors who do not do their due diligence.

These guys are really helpful.
They have got me a great deal on my mortgage twice now and it’s always painless and easy.

I had a call with Joanne Pitcher (Jo) and she was so friendly and helpful. She explained everything clearly and was very pleasant to speak to. Thanks for your help Jo, you didn’t a fantastic job.

Ebony was highly knowledgeable and helpful throughout each stage of this process. It can be quite overwhelming to sort all of this out so having her expertise was essential in getting the right outcomes for me.

Scott sorted out our mortgage and insurance. He explained everything carefully. During the whole process he was super helpful, approachable and easy to talk to. I'm very happy with the whole experience.

Nick Black was super helpful and kind with our remortgage call. He went above and beyond for us. Thank you Nick!

Scott Leacey has been amazing when arranging my residential and buy to let mortgage. He was professional and personable, transparent and honest. I really liked the fact we could discuss matters by Teams rather than phone. It enhances the customer experience. Thank you very much

Mykola dealt with my mortgage renewal amazingly, he explained everything in great detail and was helpful. Would highly recommend,

Deepa was very insightful and a delight to have handle our case; we will definitely seek to receive advice from her again.
She was jolly and approachable but you could tell she knew her stuff!
We will absolutely remain with IMH when we remortgage in the future.

I had the pleasure of working with Steven Martin, Senior Mortgage & Protection Adviser, during my first mortgage renewal, and I couldn’t be happier with the service I received.

From start to finish, Steven was friendly, knowledgeable, professional, and incredibly helpful. He guided me through every step of the process, making what I expected to be stressful feel completely seamless.

One thing that really stood out was his attention to detail. He noticed that my previous lender had valued my property at around £60,000 less than its actual value- something I had no idea about. Without me even asking, Steven challenged the lender on my behalf and requested a revaluation. They reviewed it and agreed that the property was in fact worth what I had originally paid for it. I was so impressed and grateful that he went above and beyond to resolve an issue I didn’t even know existed.

The entire process, from our first meeting to having my new mortgage agreed, took just two weeks. Steven was always available at the end of the phone, approachable, reassuring, and happy to answer any questions I had.

I genuinely can’t thank Steven enough for all his help and support. I only hope he’s still with IMH when it’s time for my next renewal in five years! Thank you, Steven - you’ve made what could have been a daunting experience an incredibly positive one.

The IMH team contacted us to let us know that our mortgage renewal was due, and Alex got in touch before our appointment to request all the necessary information. This meant the appointment was smooth, efficient, and completed within the hour.
Alex followed up the very next evening, and his recommendations were spot on. He listened carefully to exactly what we wanted and even contacted Halifax on our behalf while managing other tasks, ensuring we weren't left waiting.
Excellent service from start to finish – professional, responsive, and knowledgeable. 10/10, highly recommended! ⭐⭐⭐⭐⭐

James Connor is an excellent advisor - very informative and helpful throughout. Would recommend

We had a great experience with Samantha Leet. She was very knowledgeable and great at explaining things and helping us to consider the best options for us.

Mykola Allen recently assisted me and my wife with our mortgage renewal and he was nothing short of perfect. He took a lot of time with us to go through our options and on our second call, he informed us that he had managed to get us a lower monthly payment as well as lower insurance payments. Mykola made the experience extremely easy for us and he is an absolute credit to IMH.

The process was made incredibly easy by Jordan. The process start to finish is made as comfortable and straight forward as possible and all communication is light hearted and real! Would highly recommend!

I spoke with Alex N who was extremely helpful and knowledgeable. I felt listened to and Alex was great at going through different options and making the process super easy for me!

Michele Thompson has been brilliant. She's helped us secure a mortgage offer and navigate staircasing on shared ownership. She stuck with us and guided us when we had significant difficulties with the other party and has always been clear, open and honest. Great firm since we first used them 4 years ago, and Michelle has been a star.

We had a fantastic experience with IMH, especially thanks to Izzie Malia, who guided us through our remortgage. She reached out ahead of time before our fixed rate ended, gave us everything we needed to prepare, and arranged our consultation without any hassle.

Throughout the whole process, Izzie was professional, friendly, and incredibly knowledgeable. She made a complicated and often overwhelming task feel simple and stress‑free. The service really was exceptional, and I’d recommend IMH — and Izzie — to anyone.

Thank you, Izzie, for your patience, clarity, and support. You made the entire journey smooth from start to finish.

Deepa Joshi is a legend! What could have been a long, boring drawn out process was made a breeze thanks to her candor and friendliness. Nothing was too much trouble and she remained enthusiastic throughout the entire process. Cannot recommend them enough.

This is the second time I've used IMH for our mortgage, and once again they have been great to deal with.

A special thank you to Deepa, who has been our mortgage broker on both occasions. She is incredibly knowledgeable, professional, and responsive, and she made the entire process feel straightforward and stress-free. Deepa took the time to understand our circumstances, explained everything clearly, and was always available to answer any questions we had.

Deepa's expertise and attention to detail made everything run smoothly from start to finish.

I wouldn't hesitate to recommend IMH, and especially Deepa, to anyone looking for mortgage advice and support. Thank you again for all your help—we look forward to working with you in the future.