"Unethical practices at Holborn – They target tourists with faulty, open-box items!" I asked my friends visiting London to buy a Sena 60S Evo Dual Pack for me from the Holborn branch. The female s... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Visited the York store for a camera and a couple of other things. Staff were once again friendly and helpful. Wasn't sure the camera would fit, but they said take it and we'll refund if it doesn't. Re... Toon meer
Bedrijf heeft geantwoord
As I've always experienced...same great fast delivery of quality items....bag,sw motech, arrived in time for my trip and excellent quality. Infinity can always be relied upon in my experience. Cheers... Toon meer
Bedrijf heeft geantwoord
Hi just received my parcel arrived on time well packed not had chance to try it , but am sure it will do the communication was very good
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Infinity Motorcycles, one of the UK’s biggest stockists of Motorcycle Helmets, Clothing, and Accessories since 1999. Born from a humble retail store in Clapham, and founded by two veterans of the UK motorcycle trade, we have served motorcycle riders, new and returning, for over 20 years in our 16 outlets across the UK – from London and Surrey to Glasgow and Belfast, and our bustling online store – stocking over a hundred premium brands and over 10,000+ motorcycle products, shipping to anywhere in the UK and most countries worldwide. We are a proper brick-and-mortar business, and the heart of our company comes from our customer service. We strive to provide professional, first-hand advice to everyone that walks through our doors, and our staff are some of the friendliest, most knowledgeable, and longest-serving in the industry. We’re happy to answer any question you may have, whether it’s about one of our many motorcycle brands including Shoei, Arai, Rukka, Alpinestars, or Motogirl, how a particular helmet fits, or how a specific garment works. We’re here to help!
Contactgegevens
1 Lawrence Way, GU15 3DL, Camberley, Verenigd Koninkrijk
- 01276538074
- info@infinitymotorcycles.com
- www.infinitymotorcycles.com
4,3
Uitstekend
662 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Incredible service
Incredible service. Placed an order for a paddock stand and it was delivered within 24hrs. What made this even more impressive was that it took place over Saturday and Sunday!
The price was also the most competitive.
Highly recommended.
20 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Brian,
Thank you so much for your amazing 5-star review!
We are glad to hear that you are happy with your new paddock stand and its fast weekend delivery.
Thanks,
Hayley
Bought an Oxford roll bag
Bought an Oxford roll bag, 40% off list price and next day delivery, excellent service.
18 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Rob,
Thank you for your 5-star review!
We are glad to hear that you are happy with your new Oxford roll bag and its next delivery.
Thanks,
Hayley
I have used this company many times and…
I have used this company many times and really good to deal with.
It I need to changes sizes then its so easy to deal with.
Highly recommended as always great prices as well
19 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi,
Thank you for your amazing 5-star review!
We are glad to hear that you have been having good experiences with us and that you are happy with our prices.
Thanks,
Hayley
Easy to navigate website
Items were in stock, website easy to order from and sent promptly.
14 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi,
Thank you so much for your 5-star review!
We are glad to hear that you are happy with our website and the delivery of your product.
Thanks,
Hayley
Ordered a Kreiga is base kit for dirt…
Ordered a Kreiga is base kit for dirt bike plus 2x 12L panniers and it was all delivered next day. Great swift service cheers
4 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Nick,
Thank you so much for your amazing 5-star review!
We are glad to hear that you are happy with your new Kreiga base kit and its fast delivery.
Thanks,
Hayley
Exactly has described super fast…
Exactly has described super fast delivery
15 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Diane,
Thank you so much for your 5-star review!
We are glad to hear that you are happy with our fast delivery.
Thanks,
Hayley
Competitive prices and next day…
Competitive prices and next day delivery if I can’t get to my local store.
12 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi JB,
Thank you for your 5-star review!
We are glad to hear that you are happy with our next-day delivery.
Thanks,
Hayley
Quick online service
18 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Kevin,
Thank you for your 5-star review!
We are glad to hear that you are happy with our quick online service.
Thanks,
Hayley
Fast delivery, but security tags left on!!!
Fast delivery, product as described, but security tags left on both garments, so I had to go to the nearest store to get them taken off!!
The whole point of ordering online is that you don’t have to go to the store!!!
14 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Glen,
We are sorry to hear that your recent shopping experience with us wasn't up to the standard that we strive to keep.
We apologise that your product mistakenly arrived with the security tag still on and for the inconvenience that this caused.
However, we are happy to hear that you are pleased with your product and its delivery time.
If you would like to discuss your experience further, please email info@infinitymotorcycles.com.
Kind regards,
Hayley
Wrong item sent
Wrong item sent
I have returned the item, and emailed infinity as requested
12 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Rich,
We are sorry to hear that your recent shopping experience with us wasn't up to the standard that we strive to keep.
Please can you email info@infinitymotorcycles.com and let us know which item you incorrectly received so that we can correct this mistake.
Kind regards,
Hayley
Missleading photos advertised
Scorpion EXO-491 Dream - Black/Chameleon advertised and displayed on your website with the pink visor, not a single picture with a clear visor indicating that it could be only the clear visor and helmet arrived with clear visor only only if you scroll all the way to the bottom deep in the details youll notice pink visor is not included very dodgy missleading showing the helmet with the pink visor only very shadowy practice, other shops show pictures with clear visor as it comes.
17 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Garry,
We are sorry to hear that your recent shopping experience with us wasn't up to the standard that we strive to keep.
After looking into this, I could see that our suppliers, the manufacturer, and our competitors all have images of the helmet with a pink visor.
We have tried to make it as clear as possible in the description that the helmet comes with a clear visor, but we understand that this can sometimes go overlooked. We apologise that we have not displayed this information more prominently in the description.
We will also look into taking pictures of the helmet without the pink visor to prevent any further confusion.
Kind regards,
Hayley
Antwoord van Infinity Motorcycles
Hi Chris,
Thank you for your amazing 5-star review!
We are glad to hear that you are happy with your product and the service you received.
Thanks,
Hayley
Great experience
Great experience, fast delivery fantastic price
10 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Ian,
Thank you for your amazing 5-star review!
We are glad to hear that you have had a great experience with us and that you are happy with the price and delivery of your product.
Thanks,
Hayley
Good fast reliable service
Good fast reliable service, excellent product
8 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Chris,
Thank you so much for your 5-star review!
We are glad to hear that you are happy with your new product and its delivery.
Thanks,
Hayley
Smooth Purchase and Hassle-Free Returns
The purchasing process was smooth and shipping was very fast. Unfortunately, the item didn't fit, but the return process was straightforward, easy, and handled quickly. Overall, a positive shopping experience with excellent customer service.
15 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi,
Thank you so much for your amazing 5-star review!
We are glad to hear that you are happy with the customer service you received as well as the returns process.
Thanks,
Hayley
Quick delivery and great price.
Quick delivery and great price.
14 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Christopher,
Thank you for your amazing 5-star review!
We are glad to hear that you are happy with the delivery time and price of your order.
Kind regards,
Hayley
Sizing can be an issue with bike gear
Sizing can be an issue with bike gear, each manufacturer seems to be very different. So sometimes finding the right size kit is trial and error. Infinity have been very patient and their returns process has been brilliant. I’ll certainly be using them for all my bike related purchases from now on. Shout out to Tom in customer service who’s been brilliant.
11 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Simon,
Thank you so much for your amazing 5-star review!
We are glad to hear that you have had a good experience with us when shopping for your new bike gear and that you are happy with the service you received from our team.
I will pass this on to Tom.
Thanks,
Hayley
Only If I could give -5 to this company.
If I could give -5 to this company? I would in a heart bit. Ordered a £239 pair of motorcycle trousers, the shipping was lost on transit by their own admission. Now they are keeping the money because they say they delivered it to my neighbour, this is BS. They are masters of thievery, awful costumer service. Every time you are in a phone call with them, they will take time by saying that their systems are down now, and they will call you later (never happens). Don't spend your money to this crooks.
26 mei 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi,
We sincerely regret that your recent experience did not meet expectations.
Unfortunately, at the time of your order, we had been experiencing a few technical difficulties with our website, which our website developers worked hard towards resolving. We apologise that this came across as dismissive and that no one got back to you in an appropriate timeframe once the issue had been resolved.
We are also sorry that our courier DPD lost your parcel, as well as the other complications with your delivery.
I have passed this information on to our logistics team so that we are able to improve our services in the future.
Please could you also email info@infinitymotorcycles.com and inform them of your experience so that we can work towards finding a resolution.
Kind regards,
Hayley
Awful customer support
Awful customer support, bought an Alpinestars r10 helmet with a defective visor and the limited to minimal responses from the customer care team to resolve the matter have been unsatisfactory.
Despite me informing the team that the helmet has since had a Cardo packtalk fitted and chin mount they are requesting I return the helmet in full rather than the visor alone. Every reply gets ignored until the 3rd follow up.
Be wary if you intend on purchasing a high value item.
5 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi Michael,
We sincerely regret that your recent experience did not meet expactations.
We are sorry to hear that you felt like the issue with your helmet's visor was not dealt with appropriately and that you felt ignored.
I will pass this on to our logistics team so that we can look into this situation further and improve our services going forward.
Kind regards,
Hayley
James at york is a cracking bloke
James at york is a cracking bloke. Recognising me straight away. He was busy so I trust him to do my online refund while I went back to work
8 juni 2026
Review zonder uitnodiging
Antwoord van Infinity Motorcycles
Hi,
Thank you so much for your 5-star review!
We are glad to hear that you have been having good experiences when shopping at our York branch.
I will let James know!
Thanks,
Hayley
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.