Infinity Motorcycles Reviews 

Ordered the agv K6-S Braven Sunday 31st May, arrived Tuesday 2nd June. So very quick to deliver. I'd ordered a small, as that's the size I've always had over the years with other brands. Unfortunately it was far too tight. I sent it back the same day asking for an exchange for a medium. Saturday 6th June my new lid arrived. Fits perfectly, really comfortable and very lightweight.
I've not had chance to go for a ride, so I'm not sure on noise etc.
Infinity have been fantastic. Fast free delivery, free returns and exchanged with no fuss, even though it was my mistake.
I would recommend them to anyone.
As a side note. If you're buying an agv and you've never owned one before, I would recommend you go up a size. Ideally though, go to a shop and try it on first. I didn't unfortunately.

Best online price for the Rukka motorcycle trousers I was looking for. Very quick delivery and also has the benefit of free returns, if needed. 10/10

Dionne has been absolutely fantastic all week, sizing multiple suits, demonstrating great knowledge of the products, and ensuring a truly five-star service which could not be beaten.

Totally happy with the end result, and really appreciate all the time and attention. Dionne I owe you a coffee!

What a fast, friendly, helpful service.
I had ordered a new visor and pin-lock on Tuesday afternoon. Wednesday morning I got a call from a really nice guy saying that the pin-lock I had ordered would not fit on the visor is that what I had intended. He said he would pack the correct pin-lock as they were the same price and it arrived all correct the next day.Great service!!

I ordered 2 items in good price/discount and i received the email confirmation that everything is packed and it will be shipped tomorrow as it was described. I received the email for tracking as well, but day after tomorrow when i had flight arranged with a friend, i received the email that there are no items in the stock, so we cannot deliver them before mid or end of June.
Later on the customer service when i complained didn't care anything for the situation they putted me, they just said that i can cancell the order or wait for end of June.

great product very happy and was quick to deliver

Ok, so the website response and the ability to search is very laggy. This badly needs sorting and must turn off a lot of customers (iPhone 12 using safari), not much better on an IMac. This is a shame because beyond that hurdle the prices and delivery via DPD is good. Item double boxed which is good. Returns easy (read their rules)
Will use them again.

First time order. Amazing prices compared to other company's, ordered sunday morning and received it next day monday! Would definitely recommend.

Order was processed and then deliverd with usual efficiency I have experienced previously from Infinity.

I was in tonight for a Shoei fitting service I was met by Carla and her exceptional service as usual. I then had a great experience with Natale she went above and beyond to get my fit just perfect. She took care and showed great patience and experience. I can’t recommend highly enough and of course to nick for his friendly conversation and help. All the staff in this store tonight are an absolute credit to the company and really did make my night. I even left with a new pair of gloves

Order made on website and received confirmation of order only to be sent email 3 days later telling me they did not have the item. Message from seller. "Thank you for placing an order with Infinity Motorcycles.

At the time your order was placed, the availability of the item you ordered was very low. Having checked all locations within the company, we’re very sorry to say that we have completely sold out of all stock in the style, colour and size that you ordered. Unfortunately, we have no plans to restock it in the future. As this is the case, we will can either offer an alternative for you or we can get this cancelled and processed by our refund team for you."

I've ordered from this company a few times. First order went perfectly with no issues. So, I went back to them to order some summer riding gear.

I placed 2 orders one for gloves and the other for a jacket, and boots. I received confirmation from their courier (DPD) that the boots and jacket were on their way not long after, but didn't received any dispatch confirmation for the gloves until several days later even though both orders had been placed on the same day.

The boots and jacket arrived on time, only for the jacket to be completely different to the one I ordered. So I placed a second order for the correct jacket as I did not want to wait until they got my return for them to ship out the correct jacket. I phoned them up to find out what was going on with my gloves, and I'm fairly certain they had simply forgotten about the order as I received dispatch confirmation very quickly after that phone call.

I phoned them up again to follow up on the jacket I re-ordered and was told that they couldn't find it in the warehouse and that there was no guarantee they would find it so they had to order some more in from their supplier but this could take a week. On their website delivery times for this item were still being advertised as within 3 working days, so I don't understand why I wasn't informed of these issues or why the delivery time on the website wasn't changed. If there are supply issues customers should be informed of this and not have to chase up orders that may never arrive.

At this point I asked them to just cancel the order and I would order the jacket from somewhere else as I couldn't wait that long. To their credit, the customer service representatives were very apologetic, and helpful in resolving these issues and expedited refunds. So, the 3 stars are for the customer service team, but I don't think I will be ordering from here again unfortunately. Unless I can't find an item I want elsewhere.

personally had to come over to say how incredible the staff are here....1 item missing from the order, and they reacted so quickly that it was with me in the morning, i was astonished! Impressed :)

I have frequenty visited infinity camberly many times and taken mates there to kit up as they join our group, recently i purchased a new visor for myself and didnt realy feel the attention was realy there ,i think they had a big clear out or something ? The jacket i was interested in i was left to
Help myself with the choice and on the end the size want there and i just felt it was a lot of money to re new my kit ! .... i was told the sizes were not available at this branch but aldershot had them on stock (black oxford jeans )

Next day i went to infinity aldershot and i was greeted by a young man who quite frankly stayed with me for the 40mins i spent at the shop considering a furthur purchase of an Alpine star jacket and waterproof trousers, turned out they didnt have the sizes i was after any way ???? But still purchased the same product in a different colour , this sales assistant was very helpful and knowledgable in the products available and the sizes that were in stock ! I felt he went over and above without pressing me to make my mind up and gave me confidence in my taking time to try on the correct size , nothing seemed too much for him to make a pleasant sale , a credit to the store indeed .

I have been inspired and felt it worthy of note that this young man was genuinly passionate , knowlidgable and overall driven to confirm my purchase was satisfactory , i shall be making my way to aldershot more often , we talked about my interest in bikes and he advised me that there were some improvements to the new upcomming cardo system as he noticed i had used one in my group .

Well done sir and look forward to meeting you again ! I hope you read this well done ride safe my friend ! peace out

You can not give me a price on a battery

Into York store for some new Helmets. As usual great staff with great knowledge. We have never been dissapointed with the staff at York, good banter with Chris James new boy Scott and the others. Chris dealt with us in store and made sure we got sorted with what we wanted as always. They certainly know there stuff.
Thanks Norma & Mark

Visited the York store last week for a new jacket, brilliant help and advice from the guys and bought a Merlin Coplow Eco. So impressed with the jacket I phoned them the next day to see if they had one in my wife's size. They did and put it aside for me to collect the next day.
Back in the store again today for jeans for my wife and myself and once again excellent help and advice from Erfan who had helped with the second jacket last week.
I always buy from Infinity in York because you can rely on the quality of their products and the friendliness, help and advice froom Manager Chris. and the whole team.

Initially ordered Shoei GT Air 3 helmet on website, received a email stating there was an IT issue with the website and the helmet size was not in stock, they offered a replacement or full refund, I choose a more expensive Shoei helmet and they honoured the original price, also received a voucher to spend due to the inconvenience, have to say first class customer service and would highly recommend.

I have had a very positive experience with Infinity Motorcycles. Their exchange and return policy is excellent, and the staff have always been helpful and easy to deal with.

I also really like their rewards system. After every purchase, you receive vouchers and points, which can be used towards future orders.

The only area I feel could be improved is stock availability, especially with some sizes and products. On a few occasions, I had to buy from somewhere else because my size or the item I wanted was not available.

Overall, I am very happy with their service and would definitely recommend Infinity Motorcycles.
Muhammad Atif (APEXNOMAD)

Would never shop here again.
Bought a garage mat for my partners birthday. Arrived & was the wrong one even though the packaging is clear, don’t know how you could make that mistake. Sent it back and it’s now been a week & I’ve not received my replacement despite them receiving the return on monday. Missed my partners birthday. Careless mistakes and then don’t even send me my replacement!