Inghams Reviews 

Great service, everything came together smoothly. Flights on time, transfer waiting for us, helpful ski hire, brilliant ski lessons for the children and the accommodation was comfortable, warm and had a lovely pool. Zero complaints, an excellent week away.

⭐️⭐️⭐️⭐️⭐️
Fantastic service from start to finish – Val Thorens

We’ve just enjoyed a brilliant ski holiday in Val Thorens, and I couldn’t fault the service from the Inghams Ski team.

The booking process was incredibly easy, and any changes we needed to make after booking were handled quickly, helpfully, and without any additional charges – which made the whole experience feel refreshingly stress-free.

The local team in resort were outstanding: friendly, approachable, and genuinely helpful throughout our stay. It makes a huge difference knowing there’s a capable and welcoming team on the ground if you need anything.

I wouldn’t hesitate to recommend Inghams and will definitely be booking with them again next year.

Excellent service from start to finish, staff were all very knowledgeable and enthusiastic. Thank you for making our Lapland holiday so magical!

The venue was great delivering what was promised and the staff were super available and helpful.

Wish there was an option for zero stars. The Senior Guests Relations Executive I have dealt with was lacking in basic compassion and understanding. The issue before him was a previously undisclosed term about deducting an admin charge from a refund for the ski hire due to a ski accident within the first 30 minutes of the week-long ski trip. The local ski hire could not refund the money directly because they had not been paid by Inghams prior to our ski trip. Otherwise they could have. Inghams then instead of honouring the refund that the local ski hire company would have given against the medical report (dislocated shoulder & post-trauma soft-tissue persistent pain) said that they would not and if they do they'd deduct an admin charge of £35. This, together with 1 of 6 days hire wiped out nearly 40% of the prepaid sum of £208. They never disclosed such (or any) terms & conditions at the time of booking or at the time extras were added to our booking. The Guest Relations team did not show any basic understanding of the legal terms and Inghams failure to disclose any such deductions. Nor did he show any compassion or empathy for the annual ski trip to be spoilt or over before it'd begun. Not only was the return of the ski hire necessary (for medical reasons), it was not a voluntary choice and happened directly in the ski resort. Long story cut short, he then referred to some non-existent senior management and basically said I can just disappear and complain to ABTA if I want to. I was a returning customer who was planning 3 trips for 2 persons in 2026. These will now not go ahead. The executive's Maths was wrong to - as he said he was eligible to deduct £25, but deducted £34.84. Greedy does not quite sum it up. Not only he cannot deduct any charges if they are not disclosed in advance, especially for events outside of one's control, he does not even show enough understanding as the person ultimately responsible for customer satisfaction and experience. Whilst I will escalate this privately, my advice to others is - book your extras directly with service providers. They will refund the payments against accidents in their own ski resort or if their lift patrols take the skier down. RIML Sports would have done so too if they had already been paid by Inghams who got the money 3 months earlier. You will even get 10% discounts if you go directly rather than Inghams taking their commission and in addition also deducting unlawful and arbitrary admin fees leaving you short of 40% of your prepayment for 6 days for only 30 mins on skis. Short of money and a bitter after-taste. An experience to be remembered and custom worth 000s each year lost.

Excellent value, service and experience throughout. This is the second time we’ve chosen Inghams due to great communication and accuracy. We were surprised at the excellent quality of the food at Hotel Melezes and prompt comfy transfers. All in all great value. Will choose Inghams again no doubt. 🎿

Hotel was the resort!!...absolutely nothing else there. Must say Hotel food outstanding...but lounge area very small and no apres ski area to talk about.

From the information and help during the booking process, to the location experts Jayne and Katya in Norway Myrkdalen and the staff at the resort - our family ski trip was incredible. I will not hesitate to recommend Inghams to family and friends. We will never forget this trip and the friendly helpful Ingham staff along the way.

Inghams privided excellent information prior to the trip, and their agents on the ground were incredibly friednly and helpful throughout. Always ready to help and answer queries whenever asked.

Fantastic holiday, there were some niggles but the staff and honest willingness to help was amazing, they actually do care and want to help. My first ski trip ever and I definitely would go with Inghams again and again. I know companies always want to be good at customer service and I generally appreciate it and put high score because nothing bad happened but with my Inghams team if I could put 20 stars I would!

Five star service from Inghams from the point of booking our holiday, overall costs, quality of the hotel we stayed in and the contact from our rep throughout our trip. Highly recommend.

We visited levi lapland with inghams for Christmas and had an amazing holiday. Inghams communication leading up to the holiday was fantastic and created alot of excitement! (For the adults too!)
The reps were always friendly and had a good hotel presence. We done a ski mobile safari which was great. However i would say a litlle dull for young children who have to sit in a pod.
Husky and reindeer ride was pretty special. Inghams reps were always entertaining children, which was appreciated as there was alot of waiting about on the excursions. My son is autistic so sadly this entertainment didnt suit him, but we could not fault the teams efforts. We travelled home the day after an incident at the airport, and the airport was a little chaotic. Inghams staff provided first class assistance to us given my son has some issues with waiting around. Thank you so much for this. The team are fantastic and we would definitely us inghams again.
My only feeback would be the santa visit excursion was too long for 4 hours. There really isnt that much to do there for that long, and the atmosphere could have been a bit more exciting, but this was not inghams fault to be fair! I think my expectations for this were maybe a bit higher. The santa visit itself was pretty magical! Would definitely use inghams again, and recommend to other SEND families too.
Katie stood out to us, she was a star and her energy was 110% at all times. Give her a bonus!! 😂
Thank you inghams for an unforgettable Christmas trip!

Above and beyond.
Amazing, the trip was the best Christmas trip we have ever done. We originally booked to go to Myrkdalen however, due to the snow being sparce there, 2 days before we travelled we were informed that we were to be moved to Geillo. Wow we couldnt have been more impressed i would always now go with Inghams.

Our trip to Cervinia was fantastic from start to finish. The resort offered stunning scenery, well-maintained slopes, and a great variety of runs suitable for all levels. The snow conditions were excellent, and the lift system was efficient, making it easy to explore the area. We particularly enjoyed the connection to Zermatt, which added even more variety to our skiing experience. Accommodation was comfortable and conveniently located, and the local restaurants provided plenty of choice for après-ski. The Inghams team, especially our rep, was outstanding—always helpful, knowledgeable, and made sure everything ran smoothly. Overall, it was a well-organised, enjoyable holiday that we would happily recommend to others

Lapland is a wonderful place for any family to visit. Sadly with most you will be visiting at Xmas for a Santa break which is where travelling with inghams falls short against their peers.
The Santa visit itself is commercial, tacky and a huge disappointment vs the rustic feel of TUI for example.
The reps are half hearted sadly and in no way immerse themselves in the festive time. One rep was so rude it upset our kids.
They make you feel they are there because they have to be and just add the the feel, sadly that Inghams is a Ski company first and Lapland tour operator very much second.
The hotel if you are considering it (Crazy Reindeer) is tired, overrated and with such poor food. Again Inghams were a pale shadow of their peers with one lone rep sat in the lobby staring at their laptop. No active engagement, no smiles and no help.
We love Lapland so much and would recommend it to all but sadly I cannot help but feel Inghams do the tours because they have to and with no flair compared to others.

So impressed with Inghams!
The staff are always around and so approachable, communication through the WhatsApp group was excellent and kept everything really clear, and everyone was genuinely friendly. The whole experience felt smooth and well organised, with brilliant activities throughout. We couldn’t fault it at all – would absolutely recommend

Excellent ski trip with Inghams from start to finish. Would highly recommend booking with them

Group booked, no issues from start to return.

We arrived late to the hotel (no fault of inghams), however we weren’t aware that we wouldn’t be dropped outside our hotel, which led to a 20 minute walk with a toddler and suitcases late at night after a long day. Fortunately our rep was on hand to help, but we have never experienced this type of drop off to start a holiday.

The hotel was advertised as being a ‘junior suite’ and the photographs suggested the rooms were significantly bigger than when we arrived. The room was tired, desperately in need of a refresh, curtains damaged in the top windows and unable to open them. The bathroom was a joke, with a tiny old bath and barely working shower.

The meals were very hit and miss and some evenings our choices either didn’t arrive (in the case of our 2 year old), arrived 45 mins after other mains or we were served raw pork. The staff in the hotel also appeared to be under pressure and unable to cope, as any requests were met with eye rolls and frustrated responses.

On our departure from the hotel, we were told that we needed to be at the bus stop for 7am. We asked reception whether we could be given some breakfast to take with us, as breakfast started at 7, but we were told no, that would be ‘too difficult’. We departed on the bus to go to the airport, 7 hours before the planned flight for a ~2 hour journey. The bus stopped in Moutiers and we were told it would just be 20 minutes while we waited for some other guests. An hour and a half passed by and with some small updates in between to suggest the reason for the early start was to avoid traffic, we promptly resumed the journey straight into the morning rush for transfer day. As a result the total journey took over 5 hours and we were advised we wouldn’t then have time for a rest break and were driven straight to the airport.

Overall a fairly disappointing experience and one that we won’t make the mistake of doing again with Inghams.

We can't ever fault Inghams, a great company to travel with. Reps in resort super knowledgeable and helpful.